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Discover Cracow Tours

#30 of 255 Tours in Krakow
Certificate of Excellence
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Address: Sw. Jana 2 | Old Market Square, Krakow 31-018, Poland
Phone Number:
+48 12 346 38 99
Website
Today
09:00 - 20:00
Closed now
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Hours:
Sun - Sat 09:00 - 20:00
Recommended length of visit: More than 3 hours
Description:

With a passion for perfection since 2009, we have done our best to make the...

With a passion for perfection since 2009, we have done our best to make the time spent with us give you unforgettable memories. Dynamic development of the company places us among the leaders in the region, so far more than 200 thousand satisfied tourists have discovered Kraków with us. We are a licensed tour operator, a partner of the biggest international hotel chains and a member of Polish Tourist Organisation. We believe that everyone has the right to wonderful memories, hence our mission is to create a joyful and friendly form of the highest quality sightseeing. We implement it according to international standards, where the key qualities are safety, professionalism, comfort and individual approach. Our team is made of experts at giving joy, local enthusiasts, people who are in love with Kraków, professional tourist guides and experienced drivers. We are constantly developing and implementing ideas for fascinating trips, so that tourists from all around the world can discover the beauty of our region. Our company's social responsibility is expressed by charity activities. We support \"Uśmiech Dziecka\" foundation, which helps children from Jan Brzechwa's Orphanage in Krakow. Whenever you buy services marked with a heart you help with us.

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US$77.34*
and up
Krakow Super Saver: Auschwitz-Birkenau Half-Day Tour plus Wieliczka Salt Mine...
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US$29.78*
and up
Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow
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US$29.00*
and up
Wieliczka Salt Mine Guided Tour from Krakow

TripAdvisor Reviewer Highlights

Read all 1,212 reviews
Visitor rating
  • 697
    Excellent
  • 185
    Very good
  • 50
    Average
  • 21
    Poor
  • 30
    Terrible
Excellent Service

We booked our trips through our hotel and this is the company which they used. We booked 2 tours with them: Salt Mines and Auschwitz-Birkenau. On both occasions we were picked up... read more

Reviewed 2 days ago
TeessideSmoggies
,
TEESSIDE
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1,212 Reviews from our TripAdvisor Community

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Showing 983: English reviews
TEESSIDE
Level Contributor
15 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
Reviewed 2 days ago NEW

We booked our trips through our hotel and this is the company which they used. We booked 2 tours with them: Salt Mines and Auschwitz-Birkenau. On both occasions we were picked up from our hotel and on each trip we were picked up at the time stated on our booking. A very friendly rep explained everything which would happen once... More 

Helpful?
Thank TeessideSmoggies
ewaszady, Guest Relations Manager at Discover Cracow Tours, responded to this review

Hello! Thank you so much for such a long and comprehensive review! We are always very glad to hear from happy customers. Our mission is to provide the best service possible, and knowing that our tour met your expectations means a lot to us. The Auschwitz-Birkenau history is a heartbreaking and shattering one, yet so important to be told and... More 

Lytham St Anne's, United Kingdom
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
Reviewed 5 days ago NEW

We had a booking for collection at Krakow airport to take us to our hotel in Krakow. We had provided Discover Krakow with our flight time and, more important, flight number. Our flight was slightly delayed and we arrived at collection point 10 minutes late to find driver had gone. We contacted DK by phone and person there was most... More 

Helpful?
1 Thank briandvikki
ewaszady, Guest Relations Manager at Discover Cracow Tours, responded to this review

Hello, we are very sorry to hear that you found our service not satisfying. For sure we will use your feedback to improve our transfers. Can you please tell me if you booked a private transfer or shuttle bus? The shuttle bus has its own schedule and cannot wait more than five minutes for passangers. I'm also sorry to hear... More 

Stockport
Level Contributor
241 reviews
70 attraction reviews
common_n_attraction_reviews_1bd8 154 helpful votes
Reviewed 5 days ago NEW via mobile

We used this companyon consecutive days to visit Auschwitz - Birkenau and Wielickza Salt Mine. On each occasion we were collected on time from the hotel in new mini-buses that were very comfortable. The one used for transportation to Auschwitz had a screen on which a film showing a very moving account of the liberation of the camp by the... More 

Helpful?
Thank RobbieBStockport
ewaszady, Guest Relations Manager at Discover Cracow Tours, responded to this review

Hello Robbie, thank you for the rating and review! We are glad to hear that our tours met your expectations - it's a pleasure to read such positive feedback regarding our vehicles, logistical aspects of the trips and guides assigned to your tours! We try our best to provide our Customers with the highest quality of services possible and we... More 

Leuven, Belgium
Level Contributor
3 reviews
3 attraction reviews
Reviewed 1 week ago

The trip was perfect, the transfer bus was great but we booked to be picked up at the hotel and the day before we got the announcement that we had to come to the city center.... at 6.45 am.

Helpful?
Thank kurtverbinnen
ewaszady, Guest Relations Manager at Discover Cracow Tours, responded to this review

Hello, thank you so much for your feedback! Please note that to arrange hotel pick up you need to contact us at least 24h before the tour, so probably you got a message from us with a reminder about the meeting point. We are sorry for the inconvenience and we are glad that overall you enjoyed the tour. Best regards,... More 

County Westmeath, Ireland
Level Contributor
39 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 89 helpful votes
Reviewed 1 week ago

Visited both Auschwitz-Birkenau and the Wieliczka Salt Mine on the same day with Discover Cracow Tours. What can I say about the monstrosity of Auschwitz-Birkenau that hasn’t already been said. However, if you are in Krakow it’s definitely worth a visit. The Auschwitz-Birkenau tour guide was so respectful and treated this place with dignity, no doubt you are really paying... More 

Helpful?
1 Thank Eddy W
ewaszady, Guest Relations Manager at Discover Cracow Tours, responded to this review

Hello Eddy, We are honoured that you have chosen our company to be your companion while exploring Auschwitz - Birkenau Museum. Thank you for your feedback. The Auschwitz-Birkenau history is a heartbreaking and shattering one, yet so important to be told and remembered! We are glad that we were able to provide you with such a moving experience. We hope... More 

uk
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Booked and picked up from hotel in a minibus. Very knowledgeable separate English speaking guide, who we joined with a group of ~30 for both sites without significant queuing. No informative DVD that others saw in the journey that was a little like driving with Robert Kubica unfortunately. As others have said, very sombre and moving reminder of how cruelly... More 

Helpful?
Thank Jammil01
ewaszady, Guest Relations Manager at Discover Cracow Tours, responded to this review

Hello, Thank you for your feedback. For sure we will use it to improve our services. We are sorry for the lack of DVD on your way - probably it was due to some technical difficulty that is very hard to fix on the spot, please accept our apology. I will pass the information to our transport department about the... More 

Düsseldorf, Nordrhein-Westfalen, Germany
Level Contributor
16 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

We used their company to take us to Auschwitz/ provided the transportation there. We watched a movie on the way about the liberation of the camp. The tour guide was amazing. Organization was great.

Helpful?
Thank Amber R
ewaszady, Guest Relations Manager at Discover Cracow Tours, responded to this review

Hi Amber! Thank you for your glowing reccommendation! It's a great pleasure to receive such positive feedback from our Customers. We are happy to hear that the transfers and tours met your expectations and thnk you for praising the guide - they are all very passionate about Auschwitz history. We hope that you will revisit Krakow soon and use our... More 

Level Contributor
8 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

After a nice chilled out morning of our last day in Krakow this trip was the reason I thought daughter. 11:45 come and went and around 12 received a call from the guide asking where we were!! the email confirmation of pickup and drop off i.e. our hotel didn't mean that is where they were expecting to pick us up... More 

Helpful?
Thank Philip E
ewaszady, Guest Relations Manager at Discover Cracow Tours, responded to this review

Hello Philip, We are so sorry about this situation, however please note, that if a customer wants us to arrange hotel pickup for them, they need to contact us 24h before the tour. This information is put on the voucher. We are trying to do everything we can to deal with such situations, but since we have to follow very... More 

North Ayrshire, United Kingdom
Level Contributor
10 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Great tour.. tour guide very informative.. our first guide Claudia was great.. couldn't do enough for us... definitely recommend this tour.. comfortable mini bus great guides..

Helpful?
Thank linda m
ewaszady, Guest Relations Manager at Discover Cracow Tours, responded to this review

Hi Linda! Thank you for the review! We are glad that you were happy with the guides assigned to your tours and that you appreciated the organization. We hope that you will revisit Krakow soon and explore Lesser Poland even further! Best regards, Karolina More 

Suphan Buri, Thailand
Level Contributor
235 reviews
153 attraction reviews
common_n_attraction_reviews_1bd8 66 helpful votes
Reviewed 2 weeks ago via mobile

Went to Aushwitz with them and was really pleased! Informative, organized, friendly. Meal provided was huge... Saved part of it for dinner! Their office is also very easy to find. Would definitely recommend.

Helpful?
Thank clearing_boxer
ewaszady, Kierownik ds. gości at Discover Cracow Tours, responded to this review

Hello! Many thanks for your five-stars review and for your time to share your positive experience with TripAdvisor community. Thank you for recommending DiscoverCracow to other travellers. All the best and hope to see you soon again! Cheers! :) Karolina More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?