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Address: 76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi 100000, Vietnam
Name/address in local language
Phone Number:
+84 4 3718 5750
Website
Today
08:00 - 18:00
Closed now
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Hours:
Mon - Fri 08:00 - 20:00
Sat 08:00 - 18:00
Description:

Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We...

Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us to skillfully organize special interest tours, and other comprehensive travel services in Vietnam, Laos & Cambodia. We pride ourselves on our flexibility & attention to what is important for the fulfillment of your travel expectations.

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Book In Advance
More Info
US$118.00*
and up
Day Trip to Bac Son Valley from Hanoi
More Info
US$198.00*
and up
Overnight Bac Son Valley Tour

TripAdvisor Reviewer Highlights

Read all 232 reviews
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  • 211
    Excellent
  • 7
    Very good
  • 1
    Average
  • 0
    Poor
  • 1
    Terrible
Extraordinary day tour of Ninh Binh countryside by boat, bike, and foot

Smiley could not have been a better guide leading a better tour for us given our time, experience, and circumstances. From his initial tour listing to his final goodbye as he... read more

5 of 5 bubblesReviewed 2 days ago
Paul W
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232 Reviews from our TripAdvisor Community

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Showing 220: English reviews
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

Smiley could not have been a better guide leading a better tour for us given our time, experience, and circumstances. From his initial tour listing to his final goodbye as he dropped us off at a special location he recommended for buying tea, Smiley was more of a friend than friendly. He was well prepared to provide details of history,... More 

Helpful?
Thank Paul W
Edmonton, Canada
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

we had our trip arranged by susan and we were to travel there in november but issues came up and we had to rearrange it to january... susan did an excellent job handling this problem.... we travelled to hanoi, ho chi minh city, siam reap and phu quoc island..... Everything was done to our expectations and accomodations and trips were... More 

Helpful?
Thank canadan9999
Johannesburg, South Africa
Level Contributor
9 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We travelled to Vietnam in October 2016, Minh who put together our custom package was fantastic, she was always quick to respond to my queries prior to departure and even met us personally at our hotel on the morning before our first day trip. We did 2, one day tours in Hanoi with a very knowledgeable guide and friendly driver,... More 

Helpful?
Thank Kerryn_JHB
New Delhi, India
Level Contributor
13 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Last December, my wife, adult daughter and I spent a week in Vietnam on a holiday. CustomTravel made all the arrangements; the guides were great, excellent transportation as well. We had specially asked to eat at the best local restaurants wherever we traveled. Very, very pleased with the whole experience and I cannot praise enough the superb job done by... More 

Helpful?
Thank pramrath
A TripAdvisor Member
5 of 5 bubbles Reviewed 2 weeks ago via mobile

We went to Sapa by night train from Hanoi and it was perfect! Susan wents with us to the train station to buy our tickets and wait to the train! In Lao Cai our guide was waiting for us in the train Station! We went by car to our hotel in Sapa and then we started our first trekking! The... More 

Helpful?
Thank A TripAdvisor Member
1 review
5 of 5 bubbles Reviewed 4 weeks ago

I'll have to direct my review to Smiley, since my best experience in Vietnam, apart from the beautiful rice fields in Mai Chau, was the day that I spent with him. Not that he wasn't super competent when it came to planning my visit, responding to my e-mails promptly and trying to meet my best interests . But that's not... More 

Helpful?
Thank Rita F
Level Contributor
68 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago via mobile

We were a group of 15 family members coming together from various countries for a family get together. We corresponded extremely well with Susan whilst preparing the itinerary for our 9 days Vietnam adventure. Susan was brilliant and very responsive throughout the planning process and during the actual holiday. Unfortunately, we did not get a good guide for our full... More 

Helpful?
Thank Bdcz
1 review
5 of 5 bubbles Reviewed 18 January 2017

what a fantastic trip - from start to finish we were well looked after. Tour guide was amazing with soooo much local knowledge - there wasn't anything she didn't know !! we had a tailor made 5 day trip - that was in great hotels and for very little money anyone who wants to go to Vietnam and get the... More 

Helpful?
Thank MICHAEL H
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear MICHAEL H, Thank you very much for spending your busy time to post a review about your trip to Vietnam. It was truly our pleasure to be the host for your trip. We are very happy that you had a good time and enjoyed our staffs' performances. We wish you all the best and hope to be your trip... More 

Melbourne, Australia
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 January 2017

We cannot thank Susan enough from Custom Vietnam Travel for organising a tailor-made 11 day trip to Vietnam. We initially viewed the set tours available but wanted to make a few changes with extra days in certain areas and this was never a problem for Susan to organise. Our correspondence to organise the trip was all done via email with... More 

Helpful?
1 Thank Metzga84
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Metzga84, Many thanks for the great review. We are so happy that your trip to Vietnam with us topped off as a beautiful travel experience for both of you. Susan, our gem travel specialist, is very detailed and always does her best to assist her travelers with her best knowledge and passion. She read your review and very glad... More 

Sydney, Australia
Level Contributor
10 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 January 2017

Custom Vietnam Travel are truly fantastic at their job.. Great for first timers to Vietnam they cater very well for this.. Our agent Liliana has been on the ball and all ways available for us making sure we are safe and happy.. She even lent us a phone for the trip so we could contact her if possible.. Our guide... More 

Helpful?
Thank Anndrew B
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Anndrew B, 5-star service is what we are working hard to provide to all of our value travelers like you who are traveling independently or on a trip of a private group. At CVT, we only organize private custom tours. We are so happy that our specialty of travel services met your expectation and you did have a great... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?