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About Lily's Travel Agency
With Lily's Travel Agency, TRUST is our priority, as our slogan is : TRUST IS MORE VALUABLE THAN GOLD . Mistake can be fixed, but lie is unacceptable. We offer quality and honest advices, reasonable prices and many options to visit Vietnam. With 12 years of effort , we are proud to be number #1 retail travel agency. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
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Tours and Tickets by Lily's Travel Agency
from US$51.00
from US$64.00

Ha Giang 3 Days 2 Nights

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3 days
from US$167.00
966Reviews39Q&A
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Lukas wrote a review 16 May
8 contributions
+1
Lily's Travel Agency already supported our group of friends multiple times with finding accomodations in Hanoi during our stay in Vietnam, we were always perfectly taken care of and everything was planned just right for us. Also, coming to their office is always a pleasure, everyone is so unbelievably hospitable and friendly! This time they booked a 3days/2nights Ha Long Bay cruise for us. It was nothing short of amazing, definitely something any Vietnam traveler should do. The scenery is just breathtaking, the boat was really nice and the itinerary was a perfect mix of activities and relaxing. My highlights were kayaking through the Bay and visiting a floating fishing house.
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Date of experience: May 2022
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Response from HoangLily N, General Manager at Lily's Travel Agency
Responded 2 days ago
Dear Lukas. From our heart we would like to say thank you to all of you as you always used our service for your trip in Vietnam. To serve you are our pleasure ! We will continued try our best to bring the good service and best care to you. Once again to thank you so so much. We hope to see you and your group really soon in Viet Nam. All the best with Love! Lily's travel team
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Stefan A wrote a review 16 May
Bangkok, Thailand14 contributions16 helpful votes
I really top service! They helped me to issue a visa when I needed it urgent and there was no option to do it online. And they did it very fast. Very polite, answer fast in What's up and care a lot. I will recommend this agency to everyone of my friends who wants to travel to Vietnam.
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Date of experience: May 2022
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Response from HoangLily N, General Manager at Lily's Travel Agency
Responded 2 days ago
Dear Stefan. Thank you very much to your kind feedback and review us. We are more than happy that we can help you to do a visa to come to Viet Nam. Lily's travel wish that we can help all people who want to travel can come to Viet Nam and hope our government will make it easier. Once again to thank you very much. Hope to see you soon in Vietnam. All the best !!! Lily's travel team
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Paul L wrote a review 15 May
London, United Kingdom22 contributions8 helpful votes
I had a good experience with Lily's. Tim took care of me, and was very easy to work with. He found me a Ha Long Bay cruise that matched what I requirements and a brilliant Sa Pa trek. Around all that, he organised me all transport I needed, and ensured I had somewhere to store my luggage as well. When I needed a taxi to the airport, it was as simple as messaging Lily's on WhatsApp and paying on the online link they sent me. The taxi was 25% cheaper than what I was quoted by my hostel. The best thing about Lily's is the feeling that someone is handling all the tricky logistics. I never had to worry about getting the wrong bus, trying to figure out how to get from A to B, or who would pick me up anywhere. It all just worked, and made the experience a lot more stress-free. The things that worked less well are that the cruise I was booked on had awful food; and the airport taxi ran late and I started panicking. I forgive them for the food, and for the taxi, even though it was 9am on a Sunday morning, Tim immediately replied to my WhatsApp messages and sorted the issues with the driver. All in all, I felt very well taken care of, and will be using Lily's again when I come back to Hanoi.
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Date of experience: May 2022
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Response from HoangLily N, General Manager at Lily's Travel Agency
Responded yesterday
Dear Paulle. It's me Tim here.On behalf of Lily's travel I would like to say thank you so so much to your kind feedback. We were very happy to serve for you and appreciate your trust and your felling. We talked with the boat and taxi also about your feedback and for sure we will improve that.We do that will serve you again with your family and friend. I am Tim will wait you in Lily's travel. Once again to thank you very much. All the best !!! Tim from Lily's travel
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Huey Wen wrote a review 9 May
3 contributions1 helpful vote
I booked a 3D2N Sapa tour and Halong Bay tour through this tour agency. I was traveling solo. The experience with Lily Tour was amazing. Vani, one of the sales managers took care of me so well! Before the trip, I emailed them for help with my itinerary. Replies were fast! I have asked for a recommendation and Vani gave me her genuine advice. When I have arrived, they set up a whatsapp groupchat with me and checked in with me constantly. They even brought me to the bus station on their personal bike just to ensure that I am on time to leave for Sapa! Any questions I have, they do answer, although sometimes replies are not instantaneous but that is okay, There were some hiccups with the local guides but it was sorted out so quickly. I did not missed any places that I was supposed to go. Sapa tour and homestay was amazing! They have also arranged for 1 day Fansipan hike with guide which I specially requested. The Halong Bay tour, was fine. Also, there were hiccups which I did feedback to Vani. Vani is a very good listener and genuinely cares for feedback to improve. I am very pleased. I have never come across any tour agency, that fussed over me in such hospitable, appreciative, kind and helpful manner, I have also recommended them to many tourists I have met along the way. Thank you for taking care of me in Hanoi and Sapa!
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Date of experience: May 2022
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Response from HoangLily N, General Manager at Lily's Travel Agency
Responded 1 week ago
Dear Choo Huey Wen !!! You cheat us so well. I have no any word to say hihi. I will always remember you a beautiful girl, intelligent with big and warm heart. I am Vani will stay here in Lily's to wait you and your husband comeback to Viet Nam. Once again to thank you very much and put your trust in Lily's travel. With Love !!! Vani from Lily's travel
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shobita v wrote a review 8 May
1 contribution
We had a great time with two day trips that were organised by Lily travels. They took great care of us, were very accommodative to all our requests and were punctual and well organised. Tim ( Tram) was constantly in touch with us to check in on us and made our trips very comfortable. Highly recommend Lily travels, very good value for money!
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Date of experience: May 2022
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Response from HoangLily N, General Manager at Lily's Travel Agency
Responded 1 week ago
Dear Shobitav. Thank you to had great time with us. That is more than happy than everything we wish to hear. For sure we will stay here to wait and take care all of you. Miss you and see you soon. Tim and Lily's travel team
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