Lily's Travel Agency
Lily's Travel Agency
5
Historical & Heritage Tours • Boat Tours • Sightseeing Tours • Hiking & Camping Tours • Private Tours
Read more
7:30 AM - 9:30 PM
Monday
12:00 AM - 11:59 PM
Tuesday
7:30 AM - 9:30 PM
Wednesday
7:30 AM - 9:30 PM
Thursday
7:30 AM - 9:30 PM
Friday
7:30 AM - 9:30 PM
Saturday
7:30 AM - 9:30 PM
Sunday
7:30 AM - 9:30 PM
About
With Lily's Travel Agency, TRUST is our priority, as our slogan is : TRUST IS MORE VALUABLE THAN GOLD . Mistake can be fixed, but lie is unacceptable. We offer quality and honest advices, reasonable prices and many options to visit Vietnam. With 15 years of effort , we are proud to be number #1 retail travel agency. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
Hanoi, Vietnam

Awards
Travellers' Choice
2023

Suggest edits to improve what we show.
Improve this listing
Tours and Tickets by Lily's Travel Agency
Travellers talk about
(275 reviews)
(77 reviews)
(37 reviews)
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

5.0
1,425 reviews
Excellent
1,322
Very good
82
Average
10
Poor
6
Terrible
7

Laura V
2 contributions
Sep 2023 • Couples
We did the Sapa Trekking Tour 3 Days with Lily's Agency and they were absolutely AMAZING!!!! The tour was fantastic: the guide, the organization, attention... everything!! We had a lot of fun and it was one of our best memories of our time in Vietnam. We had also a big problem with a forgotten passport and they helped us all the time. Special mention to Mina, Ms Elena and Doris, sooo kind and helpfull. They are the best 100%!!
Written 2 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

anish1550
Ahmedabad, India1 contribution
Oct 2023 • Family
⭐️⭐️⭐️⭐️⭐️

Our recent adventure to Vietnam was enhanced tremendously by the impeccable service from Lily's Travel Agency.
Written 2 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bibin Y
1 contribution
Sep 2023 • Solo
I chose Lily’s travel based on online search and i am very happy with them. As soon as i contacted them via whatsapp. They made a whatsapp group with at least two sales person. Aaron and Lucy. They asked for my requirement and budget. They answered all of my questions, explained everything in details about itinerary. i had booked food tour, Hanoi city tour, ninh binh and Halong bay daily trips. everyone of it went smoothly. Will contact them again if i plan to visit Vietnam again and going to recommend it to my friends also.
Written 1 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rise&Shine
4 contributions
Sep 2023 • Couples
We finally made it to Vietnam. We booked the return luxury sleeper coach and 2D1N trekking with homestay trip at USD160 for 2pax with Lily’s Travel. It included 2B2L1D. Drinks not included except for happy water, ie rice wine, at homestay. Once the package was paid, a group chat was set up where another team provided all the necessary info to prep for the trip. They were very caring and took great care of us. Mina messaged us when we were at our homestay to ensure everything was fine, etc. When we were at Hanoi, we were lost and didn’t speak Vietnamese. Mina requested to speak with the driver and she helped to explain to the driver. Going beyond her call of duty.

We rarely engage travel agency as we prefer free and easy travels. Lily’s Travel Agency is like an online travel booking with concierge at no additional cost.

I highly recommend Lily’s travel. Carefree way to travel in Vietnam. Great value for money. We plan to be back every few years. No doubt that we will engage Lily’s travel again.
Written 29 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rohit M
1 contribution
Sep 2023 • Family
It was wonderful experience booking Vietnam travel package through Lily’s Travel, excellent services, would like to recommend them for tours and travel packages.
They have taken care of our requirements we discussed and told them.
Specially Mina and Sunny both provided good support throughout the travel
Written 28 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Marissa M
1 contribution
Sep 2023 • Friends
Lily's Travel Agency was INCREDIBLE!!! We booked a 3 day Sa Pa trek, 3 day Ha Long cruise, and a day trip to Ninh Binh with them. The team there (James and Mina) were exceptional - so friendly and attentive to our needs during the trip. I would highly recommend this agency.
Written 26 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Monika Z
Howald, Luxembourg5 contributions
Sep 2023 • Couples
We chose Lily’s travel based on online research and we couldn’t be happier about it! Vani and Mina planned our personalized 16 day trip across Vietnam with a lot of care and attention. The trip was truly unforgettable thanks to these ladies!
Great customer support and professionalism- adapting to flights booked on wrong dates, answering our calls at 6 in the morning, helping us retrieve a forgotten phone, supporting us every day of the trip and regularly checking up on us, even gifting us little welcome package at their headquarters.
If you want a perfectly planned carefree trip to Vietnam - Lily’s travel is the best !
Written 25 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nicholas Roberts
Da Nang, Vietnam5 contributions
Sep 2023 • Friends
From first walking through the door of Lily’s, my dad and I were warm welcomed instantly by a very happy professional team! This is where we were introduced to the very happy-smiley hard working Dorris 😊 Dorris sat patiently with us to help create our tailored itinerary starting in the north of Vietnam, to the south. Listening and caring to the sort of experiences we’d like and also recommendations of things we wouldn’t normally think of. Our itinerary was laid out professionally and received in plenty of time to read through! Any query’s were always looked after wether in person or through a WhatsApp chat between the agency, Dorris, Lucy and ourselves that continuously offers support within reasonable window hours! We found this very supportive and comforting. We are proud to say we are having and had so far an amazing experience and created so many laughs/memories and met some great people. So we’d like to recommend Lily’s Travel and leave a worthy review to the team and especially Dorris. Thank you very much and anyone reading please check them out!!

Great value
Customer service 5/5
Communication 5/5
Tailored care and professional
All staff are dressed smartly and premises is clean and customer always offered a bottle of water and fruit 😊
Written 25 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

NorthStar28479895536
2 contributions
Sep 2023 • Friends
Lily travel was the best agency to travel with very cooperative staff very warm and welcoming to their country....their 24×7 customer care was very prompt and extremely helpful.....would highly recommend travellers to book their tour through Lilly travel .
Written 24 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

alex d
28 contributions
Sep 2023 • Friends
I contacted this agency and started working with James. He was VERY attentive and did an AWESOME job at setting things up for my friend and me to trek in Sapa, cruise in Ha Long bay and seeing Ninh Binh. Every details was perfect. When we arrived in Hanoi, I met Mina and Iris who also made sure that my friend and I were taken care of. Everything they did was above and beyond. We ended up just popping into their office after each trip just to rave about how wonderful the experience was for us and how such a good job they did. Believe me, you should check out this agency if/when you plan on visiting Vietnam and give them time to gets things perfect.
Written 23 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 1,218

LILY'S TRAVEL AGENCY (Hanoi) - All You Need to Know BEFORE You Go