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Reel Cinemas

The Dubai Mall Upper Deck Rd | Off Exit 32, Sheikh Zayed Road, Dubai, United Arab Emirates
+971 4 449 1925
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Review Highlights
Worst service experience

Always go to this cinema purely for the convenience of proximity but it has to be one of the worst... read more

Reviewed yesterday
DeeCarb
via mobile
Movie Night

When you want to watch a movie,you need to buy a ticket first isn't? Well in this Reel Cinema,Dubai... read more

Reviewed 1 week ago
Frankie C
via mobile
Read all 296 reviews
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Overview
  • Excellent59%
  • Very good27%
  • Average8%
  • Poor1%
  • Terrible5%
Travellers talk about
LOCATION
The Dubai Mall Upper Deck Rd | Off Exit 32, Sheikh Zayed Road, Dubai, United Arab Emirates
Downtown
CONTACT
Website
+971 4 449 1925
Write a ReviewReviews (296)
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All reviews
"cinema experience"
in 14 reviews
"great cinema"
in 11 reviews
"platinum suites"
in 9 reviews
"latest movies"
in 8 reviews
"reclining seats"
in 7 reviews
"dubai mall"
in 55 reviews
"sound quality"
in 6 reviews
"standard cinema"
in 3 reviews
"movie hall"
in 3 reviews
"online booking"
in 4 reviews
"buying tickets"
in 3 reviews
"food court"
in 5 reviews
"nice experience"
in 3 reviews
"film"
in 28 reviews
"theatre"
in 18 reviews
"multiplex"
in 4 reviews
"release"
in 6 reviews
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1 - 10 of 268 reviews

Reviewed yesterday via mobile

Always go to this cinema purely for the convenience of proximity but it has to be one of the worst in staff training. It's actually fantastic that they have moved to all digital screens for ticketing, pick ups and even the food - which has...More

Thank DeeCarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

When you want to watch a movie,you need to buy a ticket first isn't? Well in this Reel Cinema,Dubai mall,there is no ordinary ticket counter. Either you buy it from the machine(some staff available to assist you) or you can buy from one of the...More

Thank Frankie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

The evening began well, my family of four (wife, 20 year old son and 15 year old daughter had a nice meal in PF Chang's and then headed to the cinema to watch the 1920 hrs showing of Darkest Hour. We had booked on line,...More

Thank RayH365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emaar E, General Manager at Reel Cinemas, responded to this reviewResponded 4 weeks ago

Dear Ray, Thank you for your review. We’re sorry to hear that you had a less than extraordinary experience and we’d love to try and change that! Please send us an email at EEmarketing@emaar.ae so that we can be sure your next experience exceeds expectations....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 13 January 2018 via mobile

Cleanliness, helpful staff, neat and tidy environment were all there. I actually got a voucher for a movie here and I never thought it would be this awesome. That was my first movie night out in Dubai. I didn't know how to proceed with my...More

1  Thank SuharaPerera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2018 via mobile

One of the best movie theaters in UAE, I go there always when I want to be alone and enjoy my time, they always have the latest movies. In Dubai the have tow branches one in the Dubai mall and the other in the Dubai...More

Thank yasminjordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2017 via mobile

Went there for a movie on a date and the guest ambassadors were friendly and helpful. I will definitely come back thumbs up

Thank Ronaldchiimba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2017

Wow! The Reel Cinema in Dubai Mall has everything you could possibly need to make your trip to the movies pleasurable! With reclining chairs (if you choose the VIP seats), pre-ordered snacks and ticketing service, cinemas that are attached to the walls (and ceilings) as...More

Thank katykatess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2017 via mobile

A last minute resort lead us to book a movie in dubai mall reel cinemas as the movie we wanted to watch wasn’t available in other cinemas. Turns out they changed a lot of things since a few months back including the salons and the...More

Thank meisaml2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017

Having very kindly been given two platinum reel movie passes by a friend I tried to book a movie online but no movie passes were accepted for this booking option. We called the customer services and three times I explained my problem, each time he...More

1  Thank Carroll M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emaar E, Director at Reel Cinemas, responded to this reviewResponded 15 November 2017

Dear Carroll, Thank you for your feedback. We’re sorry to hear that you had a less than extraordinary experience and we’d love to try and change that! Please send us an email at EEmarketing@emaar.ae so that we can be sure your next experience exceeds expectations....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Reel Cinemas, whilst good in offering the usual standard cinema experience, their online system and apps are a nightmare. I was trying to book two tickets for their theatre in Dubai Mall online. Safari browser is apparently not supported. Their app is amazingly cheap in...More

1  Thank Heiko M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12345627
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Ask a question
Questions & Answers
nmagdy79
6 April 2017|
AnswerShow all 7 answers
Response from Hannah F | Reviewed this property |
I don't think so. But you can buy plenty of snacks inside.
0
Votes
Nazima A
16 December 2016|
AnswerShow all 4 answers
Response from Steven W | Reviewed this property |
Sorry, I do not remember. I only remember that it was not unusually expensive that I would notice. You buy the ticket with the popcorn, etc ... so they were all combined.
0
Votes
Nazima A
16 December 2016|
Answer
Response from Sajid R | Reviewed this property |
I think, prices start from 20AED. I paid 60AED per ticket for 3Dmovie in September. It included 3D glasses as well.
0
Votes