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BlueWater Express

Jl. Tukad Punggawa, Br. Ponjok, Denpasar 80229, Indonesia
+62 813-3841-8988
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Review Highlights
Worst experience

Fuel smell was so intense passengers were puking inside. No A/C it was so hot people were almost... read more

Reviewed 2 days ago
Jared K
via mobile
Petrol fumes

The aircon didn’t cool the boat and we couldn’t open windows. The smell of petrol was overpowering... read more

Reviewed 1 week ago
Alex A
via mobile
Read all 623 reviews
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Overview
  • Excellent51%
  • Very good28%
  • Average8%
  • Poor5%
  • Terrible8%
Travellers talk about
“gili islands” (68 reviews)
“gili air” (72 reviews)
LOCATION
Jl. Tukad Punggawa, Br. Ponjok, Denpasar 80229, Indonesia
CONTACT
Website
+62 813-3841-8988
Write a ReviewReviews (623)
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"blue water express"
in 96 reviews
"gili islands"
in 68 reviews
"gili air"
in 72 reviews
"padang bai"
in 115 reviews
"fast boat"
in 61 reviews
"return trip"
in 42 reviews
"safety briefing"
in 34 reviews
"other companies"
in 33 reviews
"life jackets"
in 32 reviews
"sun deck"
in 14 reviews
"sickness pills"
in 5 reviews
"teluk kode"
in 6 reviews
"free bottled water"
in 5 reviews
"horror stories"
in 14 reviews
"sea conditions"
in 14 reviews
"sick bags"
in 9 reviews
"comfortable seats"
in 10 reviews
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1 - 10 of 474 reviews

Reviewed 2 days ago via mobile

Fuel smell was so intense passengers were puking inside. No A/C it was so hot people were almost fainting. Staff didn’t give a care. Staff couldn’t stand the smell & heat they opted to take up all the spots outside. One staffer finally notice the...More

Thank Jared K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

The aircon didn’t cool the boat and we couldn’t open windows. The smell of petrol was overpowering and a few people were sick from it.More

Thank Alex A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlueWater E, Manager at BlueWater Express, responded to this reviewResponded 1 week ago

Hi Alex, thanks for taking the time to give us your feedback and for letting us know about the issues on your trip. We don't advertise that our boats have AC as these systems are currently being upgraded and are not running at full capacity....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

Safety and comfort are tops! The boatmen are great will loading bags, the explanation of the boat was clear, and the trip was smooth in every way!

Thank VancouverThor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 2 weeks ago

I've travelled with Blue Water Express a couple of times now and would recommend their service to anyone travelling Bali to Gili. All correspondence during the booking process was clear and informative. Ground transfer in Bali was efficient and no fuss, picked up directly from...More

2  Thank BungaloBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I would 100% recommend blue water express, excellent service drop off & pick up from hotel went nice & smooth.. felt really safe with them & also offer sea sickness tablets.. although maybe slightly pricer than the ones offered on the island, blue water express...More

1  Thank Faye M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

These are well maintained vessels and the company is well organised. Pick up was on time and so was sailing. Seasickness tablets are offered to everyone and water and mints are available throughout the journey. The office at the port is clean and efficient with...More

Thank Colin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

BlueWater express provided my wife and I (In our 50's) with a relatively smooth connection and travel between Bali and Lombok. The experience was punctual, well organized, well communicated from the time of ticket purchase up to the day of travel and professionally organized and...More

Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlueWater E, Manager at BlueWater Express, responded to this reviewResponded 3 weeks ago

Hi John, Thanks so much for taking the time to write a review. We always make sure to read all of these comments and make any changes necessary in order to improve our service. Was there anything that we could improve on in order to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

from venue pickup and drop, staff attitude, in boat services like mentos,water bottle,sickness medicines, complimentary tea and coffee, everything was just superb, the boat was neat and clean as well.Amazing services

Thank Rahul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I have been on some very sketchy boats around Indonesia and have been on transport to the Gili islands before...BY FAR BlueWater Express is the absolute BEST experience. Transport pickup was right on time(nothing ever is), and then the crew was amazing. We knew exactly...More

Thank Maggie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Couldn't fault the trip from booking online, hotel collection and the trip. Staff onboard were friendly and helpful. Can't wait to do it again! Thanks

Thank thestaceys98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Clarke08
8 February 2018|
AnswerShow all 4 answers
Response from Faye M | Reviewed this property |
I think it was stored just under where we sat, we also had 2 suitcases at 25kg and it was fine. They load it on and off the boat for you also!
0
Votes
Mintu R
5 February 2018|
Answer
Response from BlueWater E | Property representative |
Hi Mintu, We suggest you depart from Serangan to Gili T and Gili T to Padang Bai. Yes, we provide pickup and drop-offs from/to Seminyak and Ubud. Happy Travels=
1
Vote
Zoelouise1
29 January 2018|
AnswerShow all 2 answers
Response from BlueWater E | Property representative |
Yes, we accept Visa and Mastercard payments at our office. You should also be able to make the payment directly through our website.
0
Votes
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