Tri Jaya - Day Tours

Tri Jaya - Day Tours

Tri Jaya - Day Tours
5
About
Tri Jaya are a family run eco-tour operator based out of the Hotel Deli River in Medan, who have been providing personalised tours of Sumatra for over 20 years. We bring you to the most beautiful places on the island, such as Lake Toba, the orang-utan sanctuary in Bohorok, volcanoes in Brastagi, impressive West Sumatra, tropical islands along the coast and the elephants in Tangkahan. Whether you are seeking adventure, culture or history - Tri Jaya can make it happen!
Medan, Indonesia

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles146 reviews
Excellent
127
Very good
14
Average
3
Poor
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Shift Abdul Ghani
Singapore, Singapore118 contributions
5.0 of 5 bubbles
Dec 2019 • Solo
If you’ve come this far searching for a reliable tour operator for your trip to Sumatra then look no further. Tri Jaya Tours is the one for you.

From the moment I sent my first email, everything has been handled professionally. Diana was prompt in her replies. Offers suggestions and recommendations and is open for discussions. In the end, I settled for a six day customised adventure tour (think hiking, trekking, volcanoes and waterfalls) of North Sumatra. Some of the places I wanted to visit were truly off the beaten path and we had to engage the services of local guides who are more familiar with these areas. Careful and meticulous planning is certainly needed and Tri Jaya Tours managed to deliver.

Six days might be too short to travel in a vast area like Sumatra, but Diana certainly knew what she was doing when she proposed the itinerary. Everything went according to plan without any hiccups.

My guide/ driver throughout the trip, Ucok, was a real gentleman. From the moment he received me at the airport, I knew I was in good hands. Honest, responsible, and respectful; qualities you would want in a good guide/ driver. He knew his way around the province very well. Safety was never compromised.

I am truly thankful that I had engaged the services of Tri Jaya Tours. It was the best decision made. I had a wonderful time in North Sumatra and I’m sure you will too. Just make sure you do it with Tri Jaya Tours.

Written 5 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Curiosity46356341681
5 contributions
5.0 of 5 bubbles
Jul 2024 • Couples
The Tri Jaya team looked after us on our North Sumatra tour like only a family business can. Responsive and attentive to all the details, we did a loop through Bukit Lawang, Beristagi and Lake Toba, giving us jungle, mountains and sunsets on the lake. Our driver took a detour so we could book our onward bus ticket from Parapat to get us out to West Sumatra and he made the whole journey care free.

You can customise the itinerary, it was no problem when we asked for a jungle camp and an extra night.

A great introduction to a very special place - see you next time.
Written 10 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bettine H
The Hague, The Netherlands2 contributions
5.0 of 5 bubbles
Aug 2022
In Indonesia we, 3 generations, visited Sumatra to find back a place from ‘oma’s’ youth. Searching on the internet we came across the website of Tri Jaya Tour & Travel in Medan. With the help of Diana Pardamean we planned a 8-day trip across North and West Sumatra. Unfortunately we had to postpone the trip due to Covid19. So we were very pleased we could still make it 2 years later. Diana kept responding quickly to all my questions and everything was very well arranged.

We were picked up from the airport in Medan by our private driver and guide Dedy Suhaidi, who brought us to the beautiful Deli River hotel. There we could rest, swim and have a lovely dinner in the restaurant. The next day we went with Dedy on our trip. He showed us the highlights of Sumatra, including Brastagi, Bukit Lawang with its orangutans, the Batak heritage on Samosir island and Bukittingi. Finally we visited the the former womens camp in Bangkinang.

We enjoyed our trip with Dedy a lot. He is a friendly and very helpful guide who knows a lot and answered all our questions patientely. In addition he is a safe driving chauffeur and a very pleasant travel companion. When you are looking for a Sumatra tour we can highly recommend Tri Jaya Tours and Dedy Suhaidi. You won’t regret it!
Written 18 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Bettine, it was our pleasure to host you and your family. Thank you for trusting Tri Jaya Tour & Travel to organise your three-generation nostalgia family trip, especially after we had to postpone due to COVID. As (Indonesia’s) nostalgia tour specialist, it is rewarding for us to connect families or individuals in search of their past, with places and landmarks through travel, as much as it is for our guests. We hope you are all well and send our regards, Tri Jaya Tour & Travel.
Written 10 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kelvin
Weert, The Netherlands11 contributions
5.0 of 5 bubbles
Nov 2022 • Couples
Together with my girlfriend I had an amazing 3-day custom made itinerary in Sumatra. From the Orangutans in Bukit Lawang, to a hike on the Sibayak vulcano and drop-off in Samosir. Everything was organized perfectly. The hotels were great, the tours were amazing and the personal contact to arrange everything was highly appreciated. Special thanks to our driver, Anto, who was the one tying all puzzle pieces together. He is very friendly, knowledgeable and caring. My girlfriend is recovering from a knee injury, but she was nonetheless still able to do everything because we could adjust to her pace. All in all, I would definitely recommend Tri Jaya!
Written 3 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Kelvin, Thank you very much for choosing Tri Jaya Tour & Travel to discover the treasures of Sumatra! We are pleased to hear you were satisfied with our services and were able to meet your travel needs and expectations. Despite Maud’s knee injury we are delighted we were able to deliver to you both, your adventure-filled and memorable program throughout Sumatra. Wishes for a speedy knee recovery, good health and all the best to you both. Warm regards, Tri Jaya Tour & Travel.
Written 6 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Caroline M
1 contribution
5.0 of 5 bubbles
Mar 2023
We contacted Tri Jaya about a nostalgia tour to Medan, where we lived as children in the early 1960s. Our trip well exceeded expectations.
We stayed at the Deli River hotel which was a very pleasant oasis with nice large rooms and friendly and efficient staff.
What really made our trip was our guide/driver Anto who threw himself into the nostalgia project with enthusiasm to match our own. He took us to places we recalled, introduced us, chatted and facilitated discussion about our history and the places we visited. As another review said, he was intuitive; he picked up what interested us and helped us experience not only locations but also food and other aspects of Indonesian culture. Plus with two full days we had the opportunity to go to other places such as the Grand Mosque, the Tjong A Fie Museum, the Maimun Palace, Museum of North Sumatra and Maha Vihara Maitreya temple.
We were also impressed by Tri Jaya's organisation. Everyone seemed fully briefed on who were were, what we wished to do, and what we had done! Not a single detail was overlooked in making our experience a memorable one.
Written 30 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MustTriharder66
Bideford, UK226 contributions
3.0 of 5 bubbles
Oct 2023 • Couples
The sunrise hike up the volcano was very good and guide was very knowledgeable. The volcano and crater are very impressive. Unfortunately it was a weekend so everywhere was full of locals camping and hanging out and as there were so few westerners we got hassled alot for photos. The hot springs were in fact public geotherm baths again full of locals (fully clothed) in the baths. As the only westerners, we were openly stared at and felt very uncomfortable so didnt change or use the baths. Therefore, our trip was shorter than expected. Guests booking this trip should be advised that they need to be covered if they use the baths. Also feel the trip was vastly overpriced for what it was.
Written 16 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your detailed review and would like to address your concerns. Pricing: We understand your concern about the pricing. The sunrise hike involves a very early start, beginning at 2:30 am and lasting until midday. To ensure the safety and comfort of our guests, we provide an additional payment to our drivers for operating during these non-standard hours. The tour extends for around 8 hours, and the cost of Rp. 1,200,000 per person (USD$75 per person) reflects the quality and expertise of our service. We believe in providing value and unique experiences for our guests. Weekend Crowds: We apologize for any inconvenience you experienced due to the crowds of local tourists during your visit. Please understand that we have limited control over the presence of local visitors, and these destinations are popular among the local community as well. We strive to provide our services to accommodate the availability of our guests, and if Sunday was the only option for your trip, we did our best to ensure your experience was enjoyable. Hot Spring Attire: We are sorry to hear that you felt uncomfortable at the public geothermal baths. While there is no strict dress code for these pools, we generally advise tourists to dress modestly as a sign of respect for the local culture. However, please be assured that there is no official ban on Western-style swimwear, and many international visitors use these pools without any issues. We respect and appreciate your feedback on this matter. Hot Springs Experience: We appreciate your feedback regarding the hot springs. To enhance our guests' experience, we've been in touch with our guide to explore alternative pools that may offer a more private experience. Keep in mind that the possibility of fewer visitors increases on weekdays, which might be a better option for those seeking a quieter experience. Your feedback is valuable to us, and we are continuously working to improve our services based on our guests' comments. We hope that despite the mentioned issues, you were able to enjoy the impressive volcano hike and crater. If you ever plan to revisit, we'd love the opportunity to provide you with an even better experience. Thank you again for choosing us, and we appreciate your understanding. Best regards, Diana Pardamean Tri Jaya Tour & Travel
Written 23 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MICHEL Nathalie
Ezanville, France3 contributions
3.0 of 5 bubbles
Aug 2024 • Couples
We were generally satisfied with the service offered by this travel agency. Our Guide, Alfin, was absolutely wonderful throughout the trip: kind, helpful, funny, and always attentive to our needs. The journeys, although sometimes long, took place in good conditions, making travel rather easy. The hotels chosen were overall very good, with a special mention for the Bukit Lawang EcoLodge, which was particularly nice.

We generally enjoyed the organized trip, however, we would like to express our deep dissatisfaction with one of the Things to do: visit the so-called elephant sanctuary. Although this is presented on the agency's website and by staff as an ethical activity, the reality is quite different. The elephants are parked in a small enclosure, forced to obey orders to lie in the river, ridden by the trainers and used as mere entertainment for tourists. This is far from an animal-friendly practice, and it has been a deeply disappointing and upsetting experience for us. One thing is certain: if you love animals, don't participate in this activity.

We encourage the Agency to review these Things to do and to ensure that they are truly in line with the ethical values that are put forward.

The excursion to see the orangutans was amazing, although we were a little surprised by the number of tourists and the fact that guides feed the animals to attract them... amazing in a nature park ...
That said, this activity remains a unique and unforgettable experience.

In conclusion, we appreciated the overall organization of the trip, the quality of the hotels and especially the kindness of our Guide, but we hope that the agency will take these feedbacks into account to improve the experience of its future guests.
Automatically translated
Written 31 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MalcolmDH
Fiss, Austria26 contributions
5.0 of 5 bubbles
Jul 2023 • Family
We undertook a bespoke 10 day tour. Program was designed with them and was very flexible. The hotels we stayed in were as advertised but the trip was made very special by Dedi our guide who drove us round. He was very courteous and knowledgeable. Everywhere we stopped he selected an excellent local guide. We say multiple semi wild and wild orangutans and a flowering Rafflesia Arnoldii plus great volcano experience. We did not want to eat in hotels but try local establishments and Dedi guided us through this without an illness for ten days and great varied food.
Written 12 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kay
Singapore, Singapore3 contributions
5.0 of 5 bubbles
Nov 2023 • Solo
Private Day Tour from Medan: Mount Sibayak Morning Sunrise Expedition.
Amongst the tour operator that I reached out to, Tri Jaya Tour & Travel was the most responsive and efficient. Diana was conversant in English and she addressed my queries as a solo traveller patiently.
Driver and tour guide for the hiking were conversant in English and looked out for my safety. They were also knowledgeable and introduced me to Medan and Indonesian culture during the journey.
Overall, it was an enjoyable experience with Tri Jaya Tour & Travel. Thank you Diana and her team!
Written 4 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jilling B
1 contribution
5.0 of 5 bubbles
Jan 2024 • Family
Well organized tour, 2 very good drivers, comfortable vans, always punctual and helpful. Excellent hotels.
Tailor-made trip, 1 week Java 1 week Sumatra. Visited beautiful places
Google
Written 5 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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