Hili Fun City
Hili Fun City
4
What people are saying
NO COMMUNICATION OF NO REFUND POLICY
1.0 of 5 bubblesApr 2023
We came to the said establishment Sunday April 23rd 2023 at passed 1pm and directly went to cashier, the Fee is 60 AED each and paid 423 AED in Total with 3 AED credit card charge. When going inside we expect to give us an Identification card or paper to use for the ride but the security personnel there's nothing but just go inside. when we were inside the establishment the rides are available but there's operator to switch on and off the rides BUT THERE's NO ONE TO ASSIST US to RIDE, PUT THE SEAT BELT for safety and arrange the RIDE. So we decided to leave the place and ask for a refund. Now one of the security and also cashier also told us refund is not allowed. Then I ask for the Operation Supervisor when I am waiting for the person in charge the same cashier we handed over the payment JUST told us there's no refund and she shows us a small written note with all information 'non-refundable' but she inform us AFTER we paid and went inside already. Mr JAWAD came and I introduced myself and I ask directly for refund and told him we DO NOT USE ANY OF THE SERVICES of the Establishment. Then he said it's not possible but I told him WE ARE NOT INFORMED only then AFTER we paid. Then He ask the same cashier (Filipina Cashier) then when we ask for if she informed us she told us 'IT IS NOT MY RESPONSIBILITY TO INFORM YOU ABOUT THE REFUND' additionaly I ask for the OFFICIAL Receipt not the card receipt, they also do not give. Then I told Mr JAWAD that there's a problem in your system but he insisted not to refund and even if we call the police they will not refund. He said. I am writting this to get the fair treatment, we don't use any of the service of them and the system was not organized. we are asking for simple Refund.  And more worst during the process the staff seems like they don't care and there's no CUSTOMER SERVICE team to attend to our concern, MR JAWAD was rude and the Filipina Cashier was VERY rude.

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.0
4.0 of 5 bubbles114 reviews
Excellent
37
Very good
44
Average
27
Poor
5
Terrible
1

Rev
5 contributions
1.0 of 5 bubbles
Apr 2023
We came to the said establishment Sunday April 23rd 2023 at passed 1pm and directly went to cashier, the Fee is 60 AED each and paid 423 AED in Total with 3 AED credit card charge. When going inside we expect to give us an Identification card or paper to use for the ride but the security personnel there's nothing but just go inside. when we were inside the establishment the rides are available but there's operator to switch on and off the rides BUT THERE's NO ONE TO ASSIST US to RIDE, PUT THE SEAT BELT for safety and arrange the RIDE. So we decided to leave the place and ask for a refund.
Now one of the security and also cashier also told us refund is not allowed. Then I ask for the Operation Supervisor when I am waiting for the person in charge the same cashier we handed over the payment JUST told us there's no refund and she shows us a small written note with all information 'non-refundable' but she inform us AFTER we paid and went inside already.

Mr JAWAD came and I introduced myself and I ask directly for refund and told him we DO NOT USE ANY OF THE SERVICES of the Establishment. Then he said it's not possible but I told him WE ARE NOT INFORMED only then AFTER we paid. Then He ask the same cashier (Filipina Cashier) then when we ask for if she informed us she told us 'IT IS NOT MY RESPONSIBILITY TO INFORM YOU ABOUT THE REFUND' additionaly I ask for the OFFICIAL Receipt not the card receipt, they also do not give.
Then I told Mr JAWAD that there's a problem in your system but he insisted not to refund and even if we call the police they will not refund. He said.

I am writting this to get the fair treatment, we don't use any of the service of them and the system was not organized. we are asking for simple Refund. 
And more worst during the process the staff seems like they don't care and there's no CUSTOMER SERVICE team to attend to our concern, MR JAWAD was rude and the Filipina Cashier was VERY rude.
Written 24 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mahmoud S
5 contributions
5.0 of 5 bubbles
Oct 2021
it was quiet for me to visit a place like this because of my busy schedule but my friend ask me to join them and it was really great and I didn't notice the time I really enjoy
Written 5 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Said A
Al Ain, United Arab Emirates5 contributions
4.0 of 5 bubbles
Jan 2020
i visit hili fun city every week with my family , i really enjoy the playing and games area , staff are so helpful
Written 13 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nabeel Undre
Dubai, United Arab Emirates18 contributions
4.0 of 5 bubbles
Dec 2018
The place is so vast that even a day is not enough to roam around. Moreover, its natural beauty & maintenance work is of a high level of satisfaction.

An ideal place to be with the family & friends
Written 14 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Darshan Shah
28 contributions
5.0 of 5 bubbles
Feb 2019
This is one of the best holiday destinations for familes With same rides for adults and children the experience is just complete. Went there atleast 10 times in our 5 yrs stay in dubai. Extremely high value for money. best time is to go during Oct to March april as the weather is fun. Weekdays give you all the time you want to play. ...
Written 4 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dr PAR506
Abu Dhabi, United Arab Emirates231 contributions
5.0 of 5 bubbles
Mar 2019 • Family
What a great place Hili Fun City is! The whole family enjoyed it so much. Simple, old fashioned and no iPhones!
Written 16 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Noor Ali Abbas
Chidambaram, India170 contributions
4.0 of 5 bubbles
Mar 2019 • Family
Hili Fun City is one of the greatest entertainment parks of Al Ain city which is located in the outer part of the city on Dubai road.

Entry fee is less when compared to other parks of the region as low as AED 10 without any rides. The park has more than 30 rides with both manual and electronic types with nominal fees.

Some of the notable nice rides of the park are Go-Karting (for both adults and kids), Roller Coaster, Pedal Boating, Crazy Marina and Sinbad Cruise. But there are no water rides unlike other theme parks.

Bicycle rental, kids train, kids playgrounds, refreshment stalls, gift shops, skill games and toilets are available inside the park. BBQ and picnic areas are also there.

The park is clean with different types of well maintained grass, plants and trees.
Free parking is available outside the park.
Written 29 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

brian c
Dubai, United Arab Emirates781 contributions
3.0 of 5 bubbles
Dec 2018
They have changed ticket prices initially u just had to pay at the entrance n all rides were free but now it’s AED 10.00 for the entrance and AED 5-10 for the rides inside.

Timing from 4:00 pm to 11:00 pm
Written 1 December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cookielover22
Al Ain, United Arab Emirates1 contribution
4.0 of 5 bubbles
Nov 2018 • Friends
It was amazing I loved it but some rides need to be renovated and get a new theme and The people there kept asking buy buy and I found that a little bit annoying for me and others other than that it was amazing and I lost my money and I think the shop owner stole it because he acted nervous and made up excuses. I would recommend the place but don’t go to the shops
Written 21 November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alecs S
1 contribution
3.0 of 5 bubbles
Nov 2018 • Family
Went on a week day after 4 pm.kid's rides are there ,no rush inside. Unlimited game play is over. Entrance fee Aed 10 per person. All other games need to pay and take coupon to play.charges varies for games per person from Aed 5 or Aed 10 depending on the ride.prefer to buy unlimited games coupon like the good old times.
Written 9 November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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HILI FUN CITY (2024) All You Need to Know BEFORE You Go (with Photos)

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