Logical once you understand the organisation. Get your ticket. You can do that online for the official price of 45 ringgit one way via one particular website or via some other websites at a premium. You can even book when the shedule is not known yet; it will be available a week or so before the start of the month of travel. Plan to stay a night in Mersing if necessary; there are some nice and cheap hotels available. Alternatively turn up and buy a ticket at the newly opened Mersing Harbour Centre. In high season or on the weekends this may be difficult. Pick up your ticket at the Centre. Have it registered to your passport and get a boat number on the ticket. Pay your marine conservation fee and pay your tax if the fee and tax people are around, which is not always the case. Then get a coffee or breakfast or lunch at the café in the Harbour Centre. It's good. Make sure you cross the street to the actual jetty in time (say at least 45 minutes before the scheduled departure time) to get your boardingpass. Don’t be amazed if the ferry is not leaving in time. Expect to wait anywhere between 10 minutes and 1,5 hours because the ferry may not leave at the exact hour. The ferry may be old and small or new and big. The small ones may stop occasionally for unknown reasons. Once on board expect extreme air conditioning, so come prepared with a sweatshirt or shawl. The trip will take about two hours. Tioman Island is worth the hassle!

First the plus points: • Ticketing ok (booking, collection, price) • Punctuality is fine (on time. No delay) • Staff very friendly The bad part: • The terminal. My God! It’s 2020 and the place looks like stuck in the 1980’s! • Dirty toilet (no surprise there) • Very dirty (again, no surprise) • Badly maintained. Broken seating, out of order fans etc • And who the hell design the ferry system? Passenger and luggage from the same door!!?? They need to improve the system. It’s chaotic and old fashioned • The ferry is in a sorry state • The authority has to wake up! Obviously they’re just interested in collecting the revenue only • Overall the ferry is a shame to the nation!

Customer service is bad at tekek, the check in counter guy, yelled and upset over boarding and queue questions. I was asking couple of time to the other girl, she was polite, asking me to wait. They will call for boarding, i was with 30 people, family trip, everyone is anxious so when to them to confirm time, boarding and queuing time. Suddenly, the guy next to her started yelling, "this is only check in counter. Not when u asked about boarding time at what not. Just go inside. And wait to be called". I was stunned, i said OK, and started to queue with my family. But I could resist to think, and felling upset over his remark. You are working in service industry, have a bit of decency to be polite and attentive to customer. I am not asking for butler service. Asking for some guide and direction. Also, no aircond in the ferry on the way back to mersing, they open the entry door.