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Tropical charters is really so amazing. Great music, great vibes and amazing crew and staff. If you ever come to langkawi, please make sure you book a ticket because I tell you, YOU WILL NOT REGRET IT. ❤️🫶🏽 I got the sunset cruise and it was really a wonderful experience.
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Date of experience: May 2022
Helpful
Staff in the office in Pelangi hotel was not very helpful. Staff on board was very friendly. The inside of the old boat had a terrible urine smell. And that is where the buffet was and you could get some food. Food was okay. Drinks were served the moment you sat down. But I would never recommend this Sunset dinner cruise with Tropical Charters to any one. It was a bit of a disappointment. Be careful with which company you book this.…
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Date of experience: April 2022
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Response from Tropical Charte... L, Guest Relations Manager at Tropical Charters Langkawi
Responded 10 Apr 2022
Dear Mr Ralphenjos_v, Thank you for sharing your feedback on your recent Sunset Cruise experience. We are disappointed to know that we did not meet your expectations. We will affirmatively share your views with our team to ensure that improvements will take place in the future. As such, we are looking forward to welcoming you again and rest assured that every measure will be taken for you to have an amazing cruising experience with Tropical Charters. Kindest regards, Tropical Charters Team
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We can highly recommend Tropical Charters for your trip to Langkawi. The team were very efficient, helpful and great communicators, helping to sort every aspect of our trip to Langkawi. The staff were always on hand to assist us with any enquiries at any time and even assisted us to get the required covid PCR testing etc, which can be complicated but was made easy by the excellent staff at Tropical Charters. We really loved the hotel - a perfect choice for our kids. The airport transfers were efficient and professional. We thoroughly enjoyed our special "off the beaten path" tour also! We highly recommend Tropical Charters for your holiday in Langkawi and say a huge thanks to the whole team for your help in making our two week stay in Langkawi such a special memory for our family.…
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Date of experience: December 2021
1 Helpful vote
Helpful
+1
Such a relaxing experience. Crew were very helpful. Good music and we had a good crowd. Food was alright too. Will recommend for those looking to chill. Boat wasn’t too crowded too. Bring your own towels if you’re looking to take a dip.
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Date of experience: January 2022
Helpful
Honestly I didn’t even get on the boat they crammed 65 over people into a boat and when asked for a refund they claimed they were following all covid SOPs. How do you put 65 people on a boat that clearly looks like it can support about 30-40 people WITHOUT a pandemic. It’s physically not possible to enjoy yourselves as well eat dinner in a socially distanced manner. When we arrived and registered there was already 65 people on the list and our names were not even there, it is safe to assume that they are exceeding even the 65 person limit. WILL NOT RECOMMEND THIS SERVICE AT ALL UNLESS YOU WISH TO BE ON A COVID BREEDING GROUND!…
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Date of experience: December 2021
1 Helpful vote
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