Teratai Spa

Teratai Spa, Langkawi: Address, Teratai Spa Reviews: 3/5

Spas
This location was reported permanently closed

3.0
18 reviews
Excellent
3
Very good
4
Average
3
Poor
3
Terrible
5

Shen
Kuala Lumpur, Malaysia38 contributions
Apr 2019
To the owner of this establishment: you need to change your manager/front desk staff.

We walked in at 11.10am and were ‘greeted’ with an extremely rude and non apologetic - ‘we’re not ready yet, you need to wait’. She was obviously unhappy that customers had come to give them work so early in the day. I politely suggested that it says you’re open on the front door and this listing. She shrugged and said ‘ well you need to wait’. At this point, I couldn’t bring myself to pay for a place that gave me this level of service from the outset so I said nevermind and left. Here’s the best part , she had to have the last word ! “Ok, great,” she goes to me in a sarcastic tone of voice.
Written 12 April 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Pushpal P
Kuala Lumpur, Malaysia177 contributions
Mar 2019 • Friends
Three of us went for the foot reflexology. Overall it was relaxing. The staffs gave us pamplets to understand the various pressure points. Would recommend for foot reflexology.
Written 17 March 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

wcghmf
Oxford, UK5 contributions
Jul 2017 • Solo
I went in for a bikini wax which was executed horrifically to start with. The wax used was old and sticky and had to be forced across my skin, causing actual pain. The woman was then very rough with the way she removed the wax and as someone who has had lots of waxes, I know how they should be done. I was in a lot of pain afterwards and 2 days later my skin had started to peel off as I had been burnt by the wax. When I went back to complain I was told it was because I had 'sensitive skin' and that they would not compensate me because I hadn't come back within 2 days (despite it being exactly 2 days later). They didn't inform me that that was there rule when I had the wax and when I was standing there talking to them they proceeded to laugh and accuse me of being the issue. Not only was it embarrassing enough having to stand at the reception desk to talk about this but to have them laugh made me feel pretty humiliated. Ultimately a very poor service, with even worse results. Do not go.
Written 23 July 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MsShillingford
Kilsyth, Australia31 contributions
Feb 2017 • Friends
My friend and I were walking along the main strip when we noticed Teratai. I remembered it from the airport pamphlet. We went in, I had a pedicure while my friend had a 50 reflexology.
My pedicure was very meticulous and and range of good quality colour. My friends reflexology was nice and firm without hurting.
Overall it was a good experience, however I was a little disappointed my pedicure did not come with a mini massage or moisturizer.
Written 21 February 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Loh P
Penang Island, Malaysia14 contributions
Sep 2016 • Friends
I have tried the 2 hours package(RM159).For foot spa,we need to wipe our own foot.As for full body massage,the skills are acceptably good but the staff is not attentive very much.They do not have private room for body massage and their light is very bright.When they are massaging your stomach, they will remove the cover on your body directly to put another small towel.Thus, the staff will look at your breasts before switching to a smaller cover and they say it is like tat.I can tell all of you, it is not. Dont go for Sun SPA, same company.👎👎👎👎👎

TRY HARDROCK SPA, it is only RM199 and it is totally worth it.
Written 19 September 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Scopes1
Melbourne, Australia372 contributions
May 2016 • Friends
We chose Teretai because we were given their brochure with other tourist literature at the airport.

We only wanted nail colour as we had already had a manicure and pedicure in KL. There was no one else in the spa, but they were reluctant to do just colour (even though it is listed in their brochure). They agreed in the end.

I've never had nails done where the toe nails are done first. It's always the finger nails, so they can dry for longer. As a consequence both my friend and I ended up smudging our finger nail polish and mine was already chipping the next day.

The girls were OK, but not very friendly. I would suggest trying somewhere else.
Written 26 May 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Danielle K
Carrum Downs, Australia81 contributions
Nov 2015 • Couples
We visited here as it appears several times in all the tourist brochures and flyers. Clearly they pay more for advertising than they do for staff. I had the deluxe pedicure which was supposed to go for an hour. My partner had the 1 hour body massage. My pedicure only lasted 25mins and within a few hours the polish had come off due to only having 1 coat. After the lady had finished my pedicure there was nothing to do except wait for my partner to finish his massage. I asked for a magazine or some water and was told they had none and to just sit and wait. I watched the front desk lady play games on her phone for 30mins without any acknowledgement that I even existed. It was very uncomfortable I would not recommend this place for treatment while travelling with others.
Written 22 November 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rocky A
Siem Reap, Cambodia118 contributions
Oct 2015 • Friends
Good foot massage with reasonable price and i agree that, "The only flaw would be you have to wipe your own foot after the foot bath, we got a bit shocked when they just passed us the towel because usually this will be taken care by the masseur as well" from other reviewer and i agree that point also Overall speaking, still a good one but need to update more on service orientation!
Written 20 October 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DaviD L
Klang, Malaysia18 contributions
Oct 2015 • Couples
I was here an hour ago.
Due to fully occupied, the staff requested me return in an hour.

Since it's my final night, just wish to relax. I said i want to make a reservation for 2 person an hour later for body massage.

While waiting, we were sitting at the restaurant beside the spa drinking while waiting.

Abt 30 mins later, i saw someone walking by the door, i assumed was from the shop. So i just went back in and ask if there's slot available. He replied no, and the people were just came out from upstairs.
Then i just kidding saying that, please don't forget about my reservation, i am waiting at the restaurant beside you. He nod his head!

When it's abt time, i saw a group of youngsters walking in.
I go back in the shop again, asking if it's my turn.
He said only 1 slot, another have to wait 50 mins.
At first he said i didn't make booking.
Which i entered the shop twice talking to him!
Secondly, he use annoying tone saying i was late! Where the earlier group of family haven't leave the premises!
I felt angry and argue why there's such poor arrangement. He just showing me the reluctant face.
Since he has no intention of solving his own forgetful mistake with the new group of customer.
I ask for his name and took a name card.
He said his name is "zack" and sarcastically saying: go complain lah...
(Appearance like a local malay guy, plume size)

For people who still interested to go here.
Please make sure you have a confirmed reservation.
Anyway, this experience just ruined my last night of stay in Langkawi.
Written 5 October 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Brenda T
Tianjin, China8 contributions
May 2015 • Couples
Well worth the 2hour package-foot massage and whole body massage. When the massage therapist did not fit my style, they offered to switch. I absolutely loved this other therapist. Given great care and catered to my preferences. Would go again!
Written 19 May 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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