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Book a Sunset trip on 15th March. Was told on 14th that not enough people. So trip cancel and cannot refund. What a rip off. Was offered another date 2 days later which is unacceptable as I need to fly home. If you can't manages the number of customer, should implement pay upon hoarding. Once you collect customer money, you have to sail even if its 1 customer. You cruise reputation is damaged by all this cancellation and I will not advised anyone to support this type of cruise operator in future.…
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Date of experience: March 2022
2 Helpful votes
Helpful
Sad experience. The cruise doesn't go anywhere. Obviously, the destination should be the islands, which are only 3 km from Sutera. But the boat hobbles over to park beside Wisma Merdeka mall with a view of the old mall and traffic??? We asked staff why the boat didn't go to the islands as expected. One crew said weather, another said the company cut the budget! But they weather was fine as you can see in the picture. Know before you go!…
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Date of experience: May 2021
3 Helpful votes
Helpful
Response from AB_Customer_Care, Public Relations Manager at North Borneo Cruises
Responded 2 Dec 2021
Dear Mark M, First of all, thank you for choosing to join us on our sunset cruise at North Borneo Cruises. We are sorry to hear that you were disappointed with your experience onboard. Just for your information, the route of the cruise is carefully selected by our ship captains and takes into account a variety of external factors such as weather for safety measures. We greatly appreciate your feedback and have passed it on to our operations staff for further examination as to how we can improve the cruise experience moving forward. We do hope to welcome you on board with us again in the future. Take care!
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I love the greatest services from the A-team, i love the decoration for my honeymoon package, i love the band, i love the foods. Everything was amazing!!!
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Date of experience: September 2020
Helpful
Response from AB_Customer_Care, Public Relations Manager at North Borneo Cruises
Responded 5 May 2021
Hi FiqaZul, Thank you so much for the 5-star review! Our team always strive to provide the best service to our guests, and knowing that you had a wonderful time cruising with us means a lot to us. We hope you will come and cruise again with us soon. Have a nice day!
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It was an amazing experience in the cruise with so beautiful scenery and world class services rendered by the cruise members. This wonderful short tour on sea has made our 20th Anniversary a memorable one. Good job to the whole team from reservation to the cruise tour. Keep it up! 😘…
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Date of experience: September 2020
Helpful
Response from AB_Customer_Care, Public Relations Manager at North Borneo Cruises
Responded 9 Sep 2020
Hi ceciliang1973! Thank you so much for the 5-star review! We appreciate it so much! We are so honoured to have you onboard for your 20th Anniversary celebration, and we are glad that you had a fantastic time cruising with us! We hope we will be seeing you cruising with us again soon. Have a nice day 😊
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All staff and crew on board were friendly and helpful. It was our first time and we will surely be back! Food was delicious with a wide variety of choices and good portions. 3 piece live band on board was good as well. Very clean, comfy and most importantly SOP friendly. Safe for everyone including children and elderly. Special compliments to the staff at the bar, Winston, who was very patient and courteous when explaining about the wines & beers available for purchase. Loved your wine! He also helped us to take some amazing shots during sunset! Overall, family and I enjoyed our first ever NBC experience. We will surely be back again in the future. Tip for travellers, dress comfortably as you will need to climb up/down stairs to access upper & lower deck areas.…
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Date of experience: September 2020
2 Helpful votes
Helpful
Response from AB_Customer_Care, Public Relations Manager at North Borneo Cruises
Responded 9 Sep 2020
Hi Gary G, Thank you so much for the 5-star review! We appreciate it so much! It is great to hear that your first-time experience cruising with was a wonderful one. From our food selection to our live band performance, we always try our best to give the best to our guests. Also, thank you so much for the compliments to our staff--we will surely pass it to Winston. We hope we will be seeing you cruising with us again very soon. Cheers!
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