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I decided to join friends on their itinerary in Borneo for a trip they had booked for March 2021. Wendy was amazing in adding me to the booking, sourcing additional rooms etc. The service I received was amazing and the communication was efficient and helpful. Unfortunately due to further lockdowns and travel restrictions we were unable to travel to Borneo as planned however the company did an amazing job of refunding our money; something I believe many other companies have not done for travellers. I am looking forward to a time in the future when travel is happening again at which point I will definitely be rebooking via Wendy and the team at Sticky Rice. Thank you everyone for all your hard work in planning the trip and then arranging the refunds etc when travel was prohibited.…
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Date of experience: April 2021
Helpful
Another review of the great service from the company, when the trip was cancelled due to Covid ... Can't fault the pre-trip service as they put together a custom package for us with great attention to detail, and really using their local knowledge. Can't fault their flexibility in rebooking when Covid required deferring and rebooking. Fantastic integrity and customer service in giving us a full refund after we had to cancel again. Definitely going to rebook with Sticky Rice when we can travel again. Big thanks to Wendy and Jeremy for all your help and support in these tough times.…
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Date of experience: March 2021
Helpful
Wendy of Sticky Rice helped us put together a really exciting itinerary of wildlife watching around Sepilok, the long river (cannot remember name Kana-something) and Danum Valley. She worked hard to get us guides and transport to tie in with our flight times and accommodation to suit our preferences: some luxury, some inexpensive depending on what we were doing that day, but all close to the wildlife. Unfortunately covid delayed our trip, so she kindly rebooked it all again for some months later, only for covid to strike again and prevent us from travelling. Sticky Rice were then so good as to give us a full refund, whereas other companies we had booked other bits of the trip with either played difficult or would only retain the money for whenever covid is finally over. Special thanks to Jeremy A the finance director for his personal involvement to help us navigate the money back into our accounts when my own bank would not accept the refund for me. Having dealt with tens of companies during our extended trip, Sticky Rice were noticeably outstanding in their genuine customer service. I’m gutted that we cannot do the trip they planned for us, but overjoyed with their proactive help to get us the refund. We’re planning to complete our trip as soon as covid allows and we have no doubt that we want to travel with SR when we do. :-) …
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Date of experience: April 2021
2 Helpful votes
Helpful
This company was great. We had the most incredible time in Danum Valley and would whole-heartedly recommend Sticky Rice travel. They were efficient, knowledgeable and professional. Our tour guide in Danum Valley, 'Magic Mike', was just amazing. He was so brilliant that it made our trip even better. He was hilarious, he knew exactly where to look to find animals, he was respectful and he was knowledgeable. Ask for Mike - you will love him.…
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Date of experience: August 2019
2 Helpful votes
Helpful
Response from Grace C, General Manager at Sticky Rice Travel
Responded 2 Aug 2020
Hi Jemma, Thank you very much for taking the time to drop us such a raving review! We're absolutely thrilled to hear that Magic Mike were able to make your trip at Danum Valley a fun and memorable one for your travel diary. We look forward to having you again with us in this corner of the world. Stay safe and when international travel is allowed, be sure to say hi to us! Best, Grace
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My review is for a trip that I ended up having to cancel due the Covid19 pandemic. I had booked a trip to the Borneo Rainforest Lodge through Sticky Rice Travel in July. My agent was Rachel Calfera Gerard who was in extremely helpful answering all my questions and making recommendations. I was very much looking forward to seeing the jungle of Borneo until I lost my job in March due to the pandemic. The trip was for July, but I decided that I could not afford to make the final payment, and travel in general was very uncertain. Wendy Lim with Sticky Rice refunded the whole cost of my booking even though they were only required to refund half. This company is beyond honest and professional. I just hope they survive this difficult time so that I can rebook with them in the future.…
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Date of experience: May 2020
1 Helpful vote
Helpful
Response from HannahSRT, Senior Marketing & Communications Officer at Sticky Rice Travel
Responded 10 Jun 2020
Hi lizziefar, We hope you and your family are well, safe and healthy during this time. Thank you so much for writing such a positive review about us. Our guests are of utmost importance to us and we always ensure that we do what we possibly can to deliver a personalized and memorable experience even in this uncertain and often difficult time. We will travel again and we will still be here after Covid-19. We look forward to welcoming you for more meaningful adventures in the future. Until then, take care and stay safe! Best regards, Hannah (Sticky Rice Travel)
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