Given the glowing reviews I had read before deciding on Borneo Trek & Kayak Adventure (aka Rainforest Kayak), I was, to say the least, surprised with the quality of the tour that greeted us. The specific package we chose was Package C which included Semengoh, river kayaking and the longhouse.
While the email booking process was efficient and the vehicle came for us on time, once we made payment to the owner, we were left with a local driver/guide who was silent for most part of the journey except to tell us that we should go into Semengoh on our own and return to the car park by 10 am.
As an aside (because afterall, this is not within the kayak company's control), the Semengoh was pleasant enough but for Singaporeans, just not that interesting. Plus, on the morning we were there, the orangutans were high up in the trees so it required some eye strain to watch them.
The river kayaking, however, was well-executed with plentiful guides and indeed, the guides are brilliant photographers always ready to catch a good shot of you and your fellow kayakers. Fun experience overall but do remember to reapply your sunscreen or wear longs - we were pretty sunburned by the end of the 3 hours.
Lunch, which you will take midway through the kayaking, was unimpressive but sufficient.
We did not get to end on a high note unfortunately as the long house visit again was an utter disappointment. Not only were the local guides men of few words, they started out in fact explaining things in Malay to this other pair of tourists in our group, neglecting my husband and I who do not speak a word of Malay. Only after I specifically requested that they use the English language with us, did one proceed to translate. I would not go as far to say that they were deliberately ignoring us but that perhaps they just were not so comfortable in English - it suffices to say, however, that this is not what one would expect on a paid tour.