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Great day! All staff were great, very friendly and BIG THANK YOU TO ALI!!! We had trouble with one of the adult ticket and Ali helped us solve it. Thank you so much!
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Date of experience: January 2021
1 Helpful vote
Helpful
+1
My son had the most fantastic time. Due to COVID 19 we were advised to book 3 days ahead. We arrived at 10.15am to no crowd. The place was not packed and all the jobs require no waiting time at all! The staffs were superb, attentive, patient, nice and overall friendly. We were there until closing. No issue on food as my son did a job at McDonald’s and had his lunch for free 😍. I would also commend the support staff. My earlier ticket was for the period where the CMCO was stricter and the outlet had to close. With few emails, my ticket was extended. The process was hassle free and so convenient. Too bad some of the jobs were unavailable (not ready yet?) but even after staying whole day with no queue, we couldn’t complete all the jobs! He didn’t complain of being tired at all. He was flat in the car though haha. I would like to thank the staffs (Amirul the staff manning the wall climbing, zulfazli the staff manning the electric company - those are the few that I remembered) for being so nice and patient towards my son!…
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Date of experience: January 2021
2 Helpful votes
Helpful
Great experience for kids because of having interesting and exciting activities. They can learn the meaning of real life and how to get and manage money as well. This is the great place to have fun with the whole family. They got very friendly staff and very helpful.. Besides, this place is very clean and equipped with various facilities. YES!! of course our family will visit this place again and thank you to the very friendly customer service team, especially Mr Ali and teams .. oh, btw Mr. Ali said that we can held a birthday party here. A perfect place for a children's birthday celebration because they can have fun doing various activities and for their leaning process also.❤️❤️❤️…
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Date of experience: January 2021
2 Helpful votes
Helpful
my kids really enjoy here❤️ highly recommended will come again❤️ staff very friendly restroom very clean👍
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Date of experience: January 2021
2 Helpful votes
Helpful
Response from KZKL_Admin, Manager at KidZania Kuala Lumpur
Responded 2 weeks ago
Kai 107humairaa, we appreciate your review and recommendation. Glad your kids had a great time at KidZania Kuala Lumpur, Z-U again next time!
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Amazing birthday party 🥳 celebration! Friendly and helpful staff. Special thanks to Ali who helped us to purchase food and beverages outside ( we did not have any of the apps kidzania is working with) Ali also helped us with our party decoration, pics and got us a choir to sing happy birthday together. It would have been perfect if we could bring our purchase from the shop using touch n Go app. In fact the amount was deducted from my card but because kidzania didn’t get the transaction confirmation on their system I had to walk away without the goods. ( 2 passports cases).…
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Date of experience: January 2021
1 Helpful vote
Helpful
Response from KZKL_Admin, Manager at KidZania Kuala Lumpur
Responded 2 weeks ago
Kai Catuxakl, we're happy to hear all of you had a great birthday at KidZania Kuala Lumpur. Glad our staff were very helpful and made your time at KidZania much more fun. I have reached out to you regarding the Touch n Go app issue you encountered, we will investigate this right away and get back to you on this. Hope to hear from you soon/
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