gateway@klia2
gateway@klia2
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
gateway@klia2 is sandwiched between the drop-off and Main Terminal, gateway@klia2 is the bustling integrated complex that will welcome estimated 25 million passengers into the largest terminal for low cost carriers in the world. These millions include not just passengers but meeters and greeters from all over the nation, and shoppers from surrounding residential districts in Putrajaya, Cyberjaya, Nilai, Bangi, Sepang - just to name a few. With 350,000 square feet of net lettable area spanning over eight levels, a 5,600-bay multi-storey car park and a fresh mall-within-airport concept, it is fertile territory for success. gateway@klia2 can be easily reached via buses, taxis, coaches, rented vehicles and as well as train.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
3.5
550 reviews
Excellent
136
Very good
216
Average
80
Poor
28
Terrible
90
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Happiness05708753701
28 contributions
Oct 2024 • Family
It takes only two minutes from Terminal 1 to pass Terminal 2, but if you buy a child ticket, you need to activate it before entering the terminal and pay attention to the ticket to the destination.
There are plenty to eat at Kuala Lumpur Airport Terminal 2, and there are clothing shops like H&M, Uniqlo and Shopping, while the convenience store Family Mart Shopping is a lot of people, but the payment is slow. In general, Terminal 2 is not a big problem, but there are many people who are good at AirAsia, and it is more confusing, and all hand luggage needs to be checked for weight. Check-in of baggage is also slower, so it is recommended to reserve more time before boarding.
There are plenty to eat at Kuala Lumpur Airport Terminal 2, and there are clothing shops like H&M, Uniqlo and Shopping, while the convenience store Family Mart Shopping is a lot of people, but the payment is slow. In general, Terminal 2 is not a big problem, but there are many people who are good at AirAsia, and it is more confusing, and all hand luggage needs to be checked for weight. Check-in of baggage is also slower, so it is recommended to reserve more time before boarding.
Automatically translated
Written 12 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
zhunkit_bodhi
Penang, Malaysia3 contributions
Feb 2020
Many stores for shopping, and with good variety of food. KFC and Texas Chicken are my most favorite restaurants here. Don't forget to buy some Garrett Popcorn as souvenir. KLIA Transit / Express terminal is located just inside the mall. The best convenient way to go to KL city centre.
Written 5 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lsg181
Kuala Lumpur, Malaysia3,011 contributions
Not wanting to spend overpriced meals in KLIA 2 airport terminal? today I found a cheaper place to have my favorite Malaysian nasi lemak comes with tea or coffee at level L2 Jaya Grocer's El-Fresco cafe, only RM6.15 per set after tax, with two times free beverage refill. What a deal....
Written 11 January 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael Pescador
Honolulu, HI315 contributions
Jan 2020 • Solo
So, this is a good place to be. I wish U.S. airports were like this one and any other international ones I've been to. This is your first stop before the journey. So let me tell you the ins/outs of it.
I get there early, was gonna buy a sim card but phone isnt jailbroken or I think there are codes now to were we can input something to use. There is a pocket wifi next to toysrus(yes, very popular in KL). Which I paid about 40 bucks for the week. You put a downpay for 40 which you get back and use that for food money before you leave.
ATM. Make sure you check with your bank institution, U.S. used 4 digits and Malaysia uses 6. I got scared cause some atms didnt take my 4 digit and supposedly 6 digit(00 at either beginning or end, 001234/123400) RHB/maybank I used my 4 digit and it went through, whew!!!!
I almost left Malaysia to go to Japan for vacation. Tekis(taxis) are out, metered or bargain, you choose. Download GRAB app before you leave. Spent 100rm($22) and grab was 65rm($16). Still cheap yes but hey, save money.
Food wise, there is alot. What's crazy is that all the tourist here eating foods from their home place. Ate at a Korean chicken spot, koreans there, walking around and a ramen spot, Japanese, get the picture? Its has everything. Dont recommended buying goods before you leave, buy it in town, cheaper.
I got there early, 4hours. When checked in and went back down to eat, worth ti relax and eat good food before the flight. It's basically a mall. Uniqlo there. Clothing stores in case you forget something or want to be comfy before you leave.
Also a hotel, so if you get delayed and dont want to go back into town then you can chill there. Any questions please feel free to ask me. Enjoy...
I get there early, was gonna buy a sim card but phone isnt jailbroken or I think there are codes now to were we can input something to use. There is a pocket wifi next to toysrus(yes, very popular in KL). Which I paid about 40 bucks for the week. You put a downpay for 40 which you get back and use that for food money before you leave.
ATM. Make sure you check with your bank institution, U.S. used 4 digits and Malaysia uses 6. I got scared cause some atms didnt take my 4 digit and supposedly 6 digit(00 at either beginning or end, 001234/123400) RHB/maybank I used my 4 digit and it went through, whew!!!!
I almost left Malaysia to go to Japan for vacation. Tekis(taxis) are out, metered or bargain, you choose. Download GRAB app before you leave. Spent 100rm($22) and grab was 65rm($16). Still cheap yes but hey, save money.
Food wise, there is alot. What's crazy is that all the tourist here eating foods from their home place. Ate at a Korean chicken spot, koreans there, walking around and a ramen spot, Japanese, get the picture? Its has everything. Dont recommended buying goods before you leave, buy it in town, cheaper.
I got there early, 4hours. When checked in and went back down to eat, worth ti relax and eat good food before the flight. It's basically a mall. Uniqlo there. Clothing stores in case you forget something or want to be comfy before you leave.
Also a hotel, so if you get delayed and dont want to go back into town then you can chill there. Any questions please feel free to ask me. Enjoy...
Written 30 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NoelBella
Kota Kinabalu, Malaysia102 contributions
Sept 2020 • Solo
There are lots of domestic arrivals to klia2 at night, many want a trip to kl sentral and there are NO BUSES. Reason is its one hour 1 bus and is all full.
Will airasia/klia2 do the right thing. If u hv night flights, have enough night buses for the passengers. Urgent.
Will airasia/klia2 do the right thing. If u hv night flights, have enough night buses for the passengers. Urgent.
Written 3 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
anita c
Saint John, Canada9 contributions
Jul 2022 • Couples
Huge airport very poorly designed. While there is an abundance of shops, eats and a lounge landside, before security, it is dead after security and immigration. Be prepared to walk for 20 minutes to a second security gate, then another 15 minutes to find nothing but plastic seats at your gate. As for check-in, our lineup was at least 100 people long with 2 very confused, newbie agents processing passengers on their cellphones at a rate of about one passenger per 20 minutes. No additional staff were called in to help until an hour had passed - then just one more! This all may be part of post-pandemic woes, but AirAsia needs to step up their game at KLIA2.
Written 15 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wennnnnn
1 contribution
Jan 2024 • Solo
I did not expect this to be a food court judging from the entrance, but it is actually an affordable and cozy food court here in KLIA2! I got a chicken rice for only RM9.90 at Food District (new opening promo) 🤩 They have a wide variety of food options and stalls (chicken rice, sizzling hotplates, western food, waffle and more). Plus, I've also got a cup of artisan coffee from the cafe stall here, a unique coffee blend that I've not found elsewhere thus far, very different and i love it! They are located at Level 3, Departure floor (near Oriental Kopi and CU Mart), highly recommend everyone to grab a meal or a cuppa at Food District before boarding your flight!
Written 12 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris
74 contributions
Apr 2024 • Couples
The check in at this terminal is like something from the halls of hell, no imagination could dream this up. On Friday we arrived 4 (four) hours early to check in for a flight to melbourne confident that we would have plenty of time to have something eat after checking in the luggage. The queues are extremely long with few staff working the counters but the other passengers, well many of them seem to have been released from a prison for the criminally insane. They push in, and I means PUSH, they scream and yell and will not take the advice given by the staff all of whom deserve a medal. It is chaos like I imagine you experience on a battlefield. We were threatened and frightened on a few occasions. The system seems to take a very long time to check people in and we just made the gate with 5 minutes to spare, no food no drink it’s a shame as the flights are actually pretty good. Air Asia is going to have do something about this as many of the people marauding around the terminal look desperate, frightened and only moments away from doing something quite drastic.
“Now everyone can fly” is a worthy and marvellous slogan for an airline but given what we experienced on Friday I don’t think everyone should be able to fly. It was not just our line it was very where where this mayhem was breaking out.
So my advice is if you have to go through KLIA 2 leave yourself the absolute maximum amount of time.
“Now everyone can fly” is a worthy and marvellous slogan for an airline but given what we experienced on Friday I don’t think everyone should be able to fly. It was not just our line it was very where where this mayhem was breaking out.
So my advice is if you have to go through KLIA 2 leave yourself the absolute maximum amount of time.
Written 21 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew B
5 contributions
Jan 2020
Location : KLIA2
Would like raise out the problem I had face at stall "Nasi Campur" inside Food Arcade KLIA2.
The pricing are unreasonable between twice that I'm visited. You can refer the food and price list on the receipt. Beside the stall without provide receipt to customers until we asked he only print out.
I'm strongly wish that related Gorverment Dept can insist ask the staff public all dishes price board for customers better understanding and clear.
Would like raise out the problem I had face at stall "Nasi Campur" inside Food Arcade KLIA2.
The pricing are unreasonable between twice that I'm visited. You can refer the food and price list on the receipt. Beside the stall without provide receipt to customers until we asked he only print out.
I'm strongly wish that related Gorverment Dept can insist ask the staff public all dishes price board for customers better understanding and clear.
Written 3 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raven_Wong
4 contributions
Jan 2020 • Family
I ordered nuggets and was told to wait.
Half an hour later, they told me to wait longer after I asked them about it.
I then wrote a review. An hour later when I had to go board my flight, I went to ask them about it and they told me to wait 2 minutes. My tray and receipt was no longer there. They refused to give me a refund.
They would not hand over the manager's contact details and I could not contact him/her as it was not shown as it should on the walls.
So my order of 9 pieces chicken nuggets took 1.5 hours to be served.
10/10 would not go there again.
They are quick with clearing the tables though.
(Below is the time and my 1st review)
Half an hour later, they told me to wait longer after I asked them about it.
I then wrote a review. An hour later when I had to go board my flight, I went to ask them about it and they told me to wait 2 minutes. My tray and receipt was no longer there. They refused to give me a refund.
They would not hand over the manager's contact details and I could not contact him/her as it was not shown as it should on the walls.
So my order of 9 pieces chicken nuggets took 1.5 hours to be served.
10/10 would not go there again.
They are quick with clearing the tables though.
(Below is the time and my 1st review)
Written 28 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, can anyone suggest it will take how much time to reach from Kuala lumpur terminal 2 arrival hall to terminal 2 departure hall? I have a connecting flight within 2 hour and 15 minutes. Is this time sufficient to clear immigration,take luggage and check in again for international flight? Please suggest. I am traveling with one kid.
Written 29 September 2024
Hi,
How long does it take to walk from international arrival hall to another international departure hall? It is not a connecting flight, unfortunately.
I will arrive in KLIA2 around 6.15am from Japan and will catch another flight to Pekanbaru at 10.35am. Do you think I have enough time? Thanks all.
Written 20 September 2023
Just to share to other passengers who wants to depart in the morning using airasia...theres issue of very crowded situation in KLIA 2 that you may have to spare 1.5 hrs before boarding time to settle for tickets, baggage drop and immigration queue.
Me and my family have experienced missing our flights due to this issue. Baggage drop closed exactly 60 min before depart time and gate closed 40 min before depart time. No negotiation with crew at all. Limited immigration staffs makes the queue very long compared to KLIA 1. So please be prepared.
Written 18 August 2019
Use other page for review section.
Google this to get link.
klia2 tripadvisor
Written 20 August 2019
908shreyam
New Delhi, India
How can we get a better treatment from women who work in the shops and restaurants in the Airport
Written 5 January 2019
What is your exact issue? This is too ambiguous.
You may refer to the Malaysia Labor Law at : mslssl . org
Written 8 January 2019
I have a super long wait while my connection flight to sydney from KL. And its on midnight (i will be arrived KL on 11pm and my next flight is on 9am). Do you guys know where can i go if i didn't want to go out to the city and stay near the airport?
And is there any free lounge/ waiting room for people who has long wait connection flight just like me?
Written 6 July 2018
Are you travelling in a business class? If so then you may get the lounge. If not Sama-sama Hotel is just nearby about 4 minutes walk. Book a room and fresh up in the morning.
Written 13 July 2018
Здравствуйте, я прилетаю с Гонконга и лечу дальше в Мале без багажа,если в транзитной зоне стойки регистрации компании Air Asia
Written 18 April 2018
I could not answer your question as I do not understand. Please atello clearly. I may help/.
Written 13 July 2018
Hi, I would like to know if the fashion shops at Gateway are open 24 hours or do they close at 12am? The gateway website mentions closing at 12am however the KLIA2 website says they are open 24 hours. Can anyone confirm if shops like Vincci are open after 12am? Thanks heaps
Written 4 March 2018
May I know how long have to walk from klia2 transportation hud to klia 2 departure hall?
Written 28 February 2018
This question is not clear. Anyway, from where the Taxi drops the passenger, takes about 5 minutes walk to the departure hall to check in you luggage or check in. Could have many people during peak period. And from the Departure hall to the departure gate is quite a distance with a immigration check point, 2 luggage and body checks which may take from 15 minutes to 30 minutes.
Written 1 March 2018
may i know where is the BAGGAGE XRAY COUNTER before the bags go to the baggage drop counter?
Written 2 December 2016
At KLIA there is no Baggage X ray counter. All bags will X rayed on the way to the plane.
Written 13 July 2018
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