WaterWorld @ i-City
WaterWorld @ i-City
3
11:00 AM - 6:00 PM
Monday
11:00 AM - 6:00 PM
Wednesday
11:00 AM - 6:00 PM
Thursday
11:00 AM - 6:00 PM
Friday
11:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Have splashing fun time with your loved ones at WaterWorld @ i-City. Challenge yourself on the 7-storey high funnel Tornado or laze around at the Giant Jacuzzi for some leisurely time. Enjoy rides that fits for the young and the young at heart such as Family Raft, Rainbow Racers, Spiral Slide and many more..
Duration: More than 3 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
3.0
29 reviews
Excellent
7
Very good
5
Average
8
Poor
3
Terrible
6
Amelia S
1 contribution
Jun 2022 • Family
This is my first time and might be the last time if their management team still didn't improve the facilities and the arrangements of staffs.
I don't mind you check out bags to stop us bringing the food and drinks into your park. But, you must prepare more food counter or drinks counters for the visitors. Or else, we have to waste our time to queue for food and drinks under the hot sun. If you don't have budget to employ more staffs, you should at least prepare few snacks or drinks machines for us to buy....
Actually this place wasn't our first choice during Agong 's birthday. Because Wet world Shah Alam was too crowded and long long queue. So, we force to change to I-city water park.
The arrangements of every attractive point also not so good. People are waiting at the queue, but the staffs still slow slow. There are few activities are under maintenance. So, not so nice to play in this park.
I advise people who wants to visit this park have to think probably. Don't waste your money unless the management really look into all their problems and improve their facilities and services.
I'm looking forward to their improvement 😊
I don't mind you check out bags to stop us bringing the food and drinks into your park. But, you must prepare more food counter or drinks counters for the visitors. Or else, we have to waste our time to queue for food and drinks under the hot sun. If you don't have budget to employ more staffs, you should at least prepare few snacks or drinks machines for us to buy....
Actually this place wasn't our first choice during Agong 's birthday. Because Wet world Shah Alam was too crowded and long long queue. So, we force to change to I-city water park.
The arrangements of every attractive point also not so good. People are waiting at the queue, but the staffs still slow slow. There are few activities are under maintenance. So, not so nice to play in this park.
I advise people who wants to visit this park have to think probably. Don't waste your money unless the management really look into all their problems and improve their facilities and services.
I'm looking forward to their improvement 😊
Written 6 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EdAr
39 contributions
Apr 2017 • Family
Cheap place to visit if you have kids and just want to kill time but make sure you eat before you head there. They don't allow food which is fair enough but the food sold at their kiosk is absolutely disgusting and you are left with no option to eat the rubbish when you have kids who are starving. They don't let you out to eat and come back, so you are trapped. Facilities are also very run down and I guess you get what you pay for. Another thing that really puzzled me was there is no cash transactions and you are forced to buy their I-City card which acts as a cash card and you will have to reload with money, the catch is whatever money left over is non refundable so don't top up too much. Also if your swimmers don't have pockets you have to go back and forth to the lockers to get access to the card, in my opinion this is a very stupid system and minimum top up is RM10 and if you want buy a bottle of water which is RM3 you will have to top up RM10. This is a place you go once and never again but in saying that, the kids had good fun and lifeguards were very friendly but the food kiosk is the worse and facilities need some repair and management need to rethink about their card policy. I rated this terrible mainly because of the food which was unacceptable.
Written 8 April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ida R
6 contributions
Dec 2018 • Family
We've been here on weekend of school holidays. The management should predicted there will be more people than usual. But when I arrived at the ticket counter, there's a long queue with only 1 counter open.
The long queue was not only at the ticket counter but also at the entrance. The way management scan the tickets made the queue so long. The scan system was just causing trouble on crowded day like this.
Of course theres beg checking and here come the worst part. I've went to lots of other waterpark but this is the 1st time the beg checking is like we are going to smuggle drugs or alcohol into the park. They ve been digging inside my bag like I've bring meth inside my beg. I just feel so humiliated because they've touch all my personal belonging... Please stop treat the visitors like we are drug smuggler... We are not crossing countries on a plane... Just going to the small really small waterpark... I will never come back.. I will never forget the feeling when my beg is being digging like that.
The long queue was not only at the ticket counter but also at the entrance. The way management scan the tickets made the queue so long. The scan system was just causing trouble on crowded day like this.
Of course theres beg checking and here come the worst part. I've went to lots of other waterpark but this is the 1st time the beg checking is like we are going to smuggle drugs or alcohol into the park. They ve been digging inside my bag like I've bring meth inside my beg. I just feel so humiliated because they've touch all my personal belonging... Please stop treat the visitors like we are drug smuggler... We are not crossing countries on a plane... Just going to the small really small waterpark... I will never come back.. I will never forget the feeling when my beg is being digging like that.
Written 16 December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ida R
We appreciate you for making a trip to WaterWorld and the detailed suggestions given. We will extend your comments to the relevant team for improvements. Should there be any more room for improvements or suggestions, feel free to contact us at 03-5521 8866 or helpdesk@i-city.my.
Written 17 December 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
M2975SIdavidk
2 contributions
Feb 2019 • Family
Absolutely the worse and creepiest waterpark in malaysia. Not maintained, rundown and dirty place to be. Our son got deep scratch on three 'attractions' so in fact we left within an hour
Written 21 February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear M2975SIdavidk,
We appreciate you for visiting WaterWorld and would like to extend our gratitude for taking the time highlighting this to us.
To understand further in details please share in depths for our better understanding and improvement. Please do not hesitate to contact us at helpdesk@i-city.my or 03-5521 8866/8800.
We hope to welcome you again with a better experience next time. Sincere regards from i-City Malaysia.
Written 3 March 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Salman Shah
12 contributions
Feb 2018 • Friends
I bought the ticket online to get discount (RM20 instead of RM25) and I can say that it is really worth it for a first timer.
The water park is not big and suitable for kids but I enjoyed riding the rides especially the tornado. The feels and amusement are a must try once in a lifetime!
On a side note, the place feels modern with lots of helpful staff around us and the free float we can get on every ride.
Overall, the place may not impress you much but I can say it is a good place for spending time with your family or friends.
The water park is not big and suitable for kids but I enjoyed riding the rides especially the tornado. The feels and amusement are a must try once in a lifetime!
On a side note, the place feels modern with lots of helpful staff around us and the free float we can get on every ride.
Overall, the place may not impress you much but I can say it is a good place for spending time with your family or friends.
Written 8 February 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Salman S,
Thank you so much for sharing your experience with us. We are glad that you had a great time with us and enjoyed the Tornado - 7 storey high funnel, the first in ASEAN. Apart from the Tornado, we hope you do enjoy the other rides as well i.e Spiral Slide, Rainbow Racers, Family Raft etc.. WaterWorld is definitely the perfect spot for family and friends to spend a leisurely time escaping from the hustle and bustle of the city as we are located in the heart of Shah Alam City. There is no other great escape than to have a splashing time with your loved ones. We surely will pass on the kind words and praises to our team and it is only through feedback such as yours that makes our day. Feel free to use the float to laze around at the Wave Pool or River Adventure. We hope to welcome you back again and again, thank you so much for spending your time with us.
Written 10 February 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Muhd Fikri O
1 contribution
Dec 2017 • Family
I have purchased online ticket, but i need to que for an hours to redeem the e-ticket. Counter was not efficient and they are not ready for crowd. Pls do not go on school holiday if u want to go there
Written 23 December 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Muhd Fikri O
We appreciate you for taking the time off to WaterWorld @ i-City. It is the year-end holiday and we are glad to be receiving an overwhelming guests. But it is also times as such where the cooperation and understanding of guests are highly appreciated. We thank you for your patience during your trip here and it is the understanding of guests as yourself which make our day. There are so much to look out for with us this coming year and we look forward for your next visit !
Written 10 January 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KL W
48 contributions
Aug 2017
Small water park and suitable for kids and let say if you visit to kl and choose to stay at icity ,definitely is good place to visit . But for local as me , this park is kinda boring
Written 3 November 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear KL W
Thank you so much for visiting WaterWorld @ i-City and we are glad that you had a good time with us. WaterWorld provide thrills for the family and rides that are fit for the young and the young at heart. There are no spot than WaterWorld to have a splashing good time and leisurely moments with family and friends. Laze around at the Wave Pool.. Pampered yourself at the Giant Jacuzzi.. Or better yet! Challenge yourself to get on the 7-storey high funnel Tornado! The first in ASEAN. We hope to welcome you back again to have a splashing good time with us.
Written 10 January 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stephannie Q
Princeton, NJ50 contributions
Jul 2017 • Family
I brought my 7 year-old daughter to the water park this morning for the first time.
The staff are friendly and helpful. They also very seriously executed their tasks to ensure the safety of the kids which made me feel safe to have my daughter play in the water park.
We had a simple snack there. Food quality is not excellent but neither too bad. Prices are on the higher side but not overly unreasonable.
Both my daughter and I had a great time and will go back again soon.
The staff are friendly and helpful. They also very seriously executed their tasks to ensure the safety of the kids which made me feel safe to have my daughter play in the water park.
We had a simple snack there. Food quality is not excellent but neither too bad. Prices are on the higher side but not overly unreasonable.
Both my daughter and I had a great time and will go back again soon.
Written 14 July 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Stephannie_11
Thank you so much for the kind words and praise! We are very much glad that you and your daughter had a memorable experience and we are honored to be a part of it. We surely will pass on the kind words of yours to the team. It is only through kind words such as yours that make our day. Please rest assured, our staff are trained to give the best to our valued guests and when it comes to safety, we would take it seriously. We hope you do come and visit us again. Thank you so much..
Written 20 February 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hayati Ahmad
15 contributions
Sept 2016 • Family
It a hot day 17 Sept 2016 (sat), so we decided to bring the kids to the water park, after surfing and survey we decided to go the I-City water park, since it nearby our house about 15-20min drive only. we see there are LRT on the construction nearby so public transport are on the way. By advise from a friends we bring along foods and water (since the restaurant inside not yet complete). The ticket for Adult (malaysian) RM25 and kid RM20 (height less than 90cm are FREE), locker RM10. Pay at the counter/entrance as inside are cashless, the cashier will give you a card called i-card to use inside the facility. any activity you need to topup via i-card at the counter.
At 10am we already at the counter, the are memo written after 19Sept no more outside food allowed, so guys after this you can buy foods inside. But for baby you can bring their foods. inside there are already establish a food kiosk.
for kids they have a aladdin, pirate pools, there are a lots of slide and water fountain for kids to splash on. no need to worries there are life guard everywhere, and the water are not deep. there are few sliders that kids above 100cm can play. no need about buoy/float/pelampung, each area are provided with it. Just to be discipline, please put back at it place so that others can enjoy it. for adult do try for TORPEDO, fit for 4 people/buoy, breathtaking and adrenaline pump up. There are also a Jacuzzi pool just to chill out. My son age 7yrs really enjoy the slide (ride for 2people), he even pursued his father for second ride.
you may keep your belonging at the locker, they are small booth at the locker, the i-card will be flash out and you will be given a tag wristband (lookalike watch) waterproof to operate the locker. after use please to return the wristband to the booth. please to ask if there are promotion/free ticket upon returning the wristband. dont forget the receipt. At our time we get 1 free ticket for underwater bot (for kids), but we did not use it as the place open at 5PM. Even 4 hours there, the kids seem to really enjoy themselves and reluctant to go home.
will go there again.
p/s: come earlier to get a place to sit and dont forget the sunblock. you may bring along your own 'pelampung'
At 10am we already at the counter, the are memo written after 19Sept no more outside food allowed, so guys after this you can buy foods inside. But for baby you can bring their foods. inside there are already establish a food kiosk.
for kids they have a aladdin, pirate pools, there are a lots of slide and water fountain for kids to splash on. no need to worries there are life guard everywhere, and the water are not deep. there are few sliders that kids above 100cm can play. no need about buoy/float/pelampung, each area are provided with it. Just to be discipline, please put back at it place so that others can enjoy it. for adult do try for TORPEDO, fit for 4 people/buoy, breathtaking and adrenaline pump up. There are also a Jacuzzi pool just to chill out. My son age 7yrs really enjoy the slide (ride for 2people), he even pursued his father for second ride.
you may keep your belonging at the locker, they are small booth at the locker, the i-card will be flash out and you will be given a tag wristband (lookalike watch) waterproof to operate the locker. after use please to return the wristband to the booth. please to ask if there are promotion/free ticket upon returning the wristband. dont forget the receipt. At our time we get 1 free ticket for underwater bot (for kids), but we did not use it as the place open at 5PM. Even 4 hours there, the kids seem to really enjoy themselves and reluctant to go home.
will go there again.
p/s: come earlier to get a place to sit and dont forget the sunblock. you may bring along your own 'pelampung'
Written 29 September 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dea Dede
Sandakan, Malaysia2 contributions
Mar 2019 • Family
The place is clean, the price is very reasonable. Can get discount if using their apps. Really fast to book and easy to access. Parking available. Many games and still suitable for kids below 2 years because my baby is my priority and the water park really fulfilled to be recommended.
Written 6 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Deaddede03,
Thank you so much for sharing your experience, kind words and praises on your recent trip to WaterWorld with us. It really made our day to know that our valued guests had a splashing time here with their loved ones.
For guest's convenience, tickets are always available for purchase via online through our website or via walk-in at the counter.
With over 9 rides for guest's to enjoy at WaterWorld, it will definitely brings you a bucket full of fun day under the sun for the young and the young at heart. We hope to see you back again to i-City Theme Park and try our other notable attractions i.e SnoWalk - 55,000sqft winter wonderland with snowplay area, Red Carpet - interactive wax museum with over 100 wax figures of world stars & icons, head of states, sportsmen and the list goes on and on..
See you again Deaddede03!
Written 6 May 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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