Urban Retreat Onsen Spa
Urban Retreat Onsen Spa
5
11:00 AM - 9:00 PM
Monday
11:00 AM - 9:00 PM
Tuesday
11:00 AM - 9:00 PM
Wednesday
11:00 AM - 9:00 PM
Thursday
11:00 AM - 9:00 PM
Friday
11:00 AM - 9:00 PM
Saturday
11:00 AM - 9:00 PM
Sunday
11:00 AM - 9:00 PM
About
Urban Retreat Spa is a Multiple Award-Winning Spa, offering an extensive range of delightful treatments, from full-body to simple à la carte massages. The name 'Urban Retreat' stems from the desire of city dwellers to find a sanctuary amidst urban chaos. It's a place to escape the busyness of life and work, enjoy the finer things, and pamper oneself. Urban Retreat Spa has answered these needs by providing the perfect retreat, right here in the city—a personal paradise created just for you. It has been awarded the World Luxury Spa Award in 2023, Harper's Bazaar Best Spa in 2023,2020,2019, Traveler's Choice in 2023,2020,2019, Best World Spa in 2023, and Women's Weekly in 2015.
Duration: 2-3 hours
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  • cry1891
    53 contributions
    5.0 of 5 bubbles
    Good experience
    Professional staff which accommodated my wrobg reservation - theres another urban retreat opposite the road. Enjoyed my massage. I'm still sceptical bout the onsen bath given the price so have not tried.
    Visited July 2023
    Travelled solo
    Written 23 July 2023
  • yumjulia
    Kuala Lumpur, Malaysia2 contributions
    5.0 of 5 bubbles
    Best spa in KL
    One of the best spas available. Skilfull staff, friendly and professional service, clean and very stylish setting. Massage beds have a heat pad which keeps you warm in airconditioned space, something unique. Was there for my birthday and got treated a dessert with ginger tea after finishing my treatment. Onsen was great, but I find 45min session to be too long for me. Scrub and massage were very nice. Will be coming back to this and other outlets.
    Visited August 2023
    Travelled solo
    Written 2 August 2023
  • stellasiao
    Port Dickson, Malaysia47 contributions
    5.0 of 5 bubbles
    Amazing onsen experience + aromatherapy massage
    It’s my first time at this onsen spa and I have read so many good reviews about it. It really lives up to the expectation. I enjoyed the onsen so much. Shower amenities are all provided and you can take a shower before entering into the onsen. Instructions by the staff are very clear and if you’re in doubt, you can always refer to the instruction poster in the onsen room. I tried the onsen + aromatherapy massage. You can choose which area to focus and avoid and also the pressure strength. The Aromatherapy massage was very calming and I almost fell asleep. I would definitely visit again in future 👍🏼
    Visited August 2023
    Travelled solo
    Written 6 August 2023
  • Catherine Chavez
    1 contribution
    5.0 of 5 bubbles
    Best one there is!
    I was unsure how the onsen concept would be like in MY when I was reading about Urban Retreat. From the time I arrived to the time I left, the hospitality was superb! The place is neat and tidy, everyone is attentive to what you may need, and the locker room was already great! Until I went to the onsen and I felt totally alone and at peace and relaxed. I'm normally anxious everytime I have a new massage therapist, wondering if she would be able to unknot my stressed muscles. But 15 minutes in and I was already out like a light bulb during the aromatherapy massage. Needless to say, I signed up for membership before I left. 😁 Very, very satisfied!
    Visited August 2023
    Travelled solo
    Written 31 August 2023
  • Alicia
    United Kingdom2 contributions
    4.0 of 5 bubbles
    Onset escape experience
    Nice vibe, I went for the onset escape, 60 mins. 45 mins was allowed for sitting in the onset tub, a lot of small thoughtful amenities provided such as face mask, water, hair ties, combs, make up remover, hair dryer etc. the experience was soothing but I had to come out of the tub a few times because it was too humid for me. But the feeling after is relaxing. Special thanks to jie as well
    Visited September 2023
    Travelled solo
    Written 2 September 2023
  • Alex C
    7 contributions
    5.0 of 5 bubbles
    Thanks John!
    Did a body scrub and aromatherapy massage. The place was serene and calming, with a clean feel. My therapist John applied just the right strength and left me feeling really well rested after the spa experience. Would 100% recommend to anyone looking for a relaxing spa day!
    Visited September 2023
    Travelled solo
    Written 3 September 2023
  • Fatin Liyana
    Shah Alam, Malaysia11 contributions
    5.0 of 5 bubbles
    Best Full Body Massage Scrub Treatment
    This is my second visit to Urban Retreat Onsen Spa in Mont Kiara. I did the Signature Massage Scrub treatment. They used a dry brush technique to assist my natural lymphatic drainage & stimulating my body's natural detoxification process. I chose the Jasmine Rice Scrub & my body feel so soft & brighter after the treatment. The masseuse is so nice & professional. The treatment room is huge for 1 pax & very comfortable. The shower room is so comfy as well. Also, I bought the same body scrub they used during my treatment. Love it!
    Visited May 2023
    Travelled solo
    Written 20 September 2023
  • Navigator40839792431
    1 contribution
    5.0 of 5 bubbles
    Scrub + Deep tissue massage
    The deep tissue massage was really good. The firm level is really firm. And the fact that they asked if you want stretching after massage was a good initiative. They did a few good stretching moves on you.
    Visited September 2023
    Travelled solo
    Written 23 September 2023
  • Wendy Heng
    10 contributions
    4.0 of 5 bubbles
    5 star service
    I had a really nice experience at this outlet. The services (deep scrub and massage) were well done. The employees really give you a 5 star treatment. Although I do advise to go on a weekday as there are many customers during the weekend.
    Visited August 2023
    Travelled with family
    Written 24 September 2023
  • Vacation05850087935
    1 contribution
    4.0 of 5 bubbles
    Good experience
    I went for the "Journey 5 – Onsen + Body Massage + Body Wrap + Body Treatment". It started with a body scrub, followed by body wrap, massage and Onsen. The front desk was very polite and quick in recommending the types of bath salt, scrub, wrap, massage, and pressure that's suited to my needs. I like that the form we have to fill up before treatment specify which areas therapist should focus on or avoid to enhance the experience. Scrub: There's a mini-massage when the therapist applies the bath salt all over my body. The smell was not overpowering, which I appreciate. Wrap: The most relaxing phase of the Journey. After the therapist rubbed the coconut product on my body and wrapped me up into a cocoon, I fell asleep. There was aircond in the room, but it wasn't too cold. Massage: This is the first time I've been to a massage with a heating bed and it feels so nice and warm throughout the 90 minutes. The ginger tea had a great aroma and was at the right temperature. The massage itself was okay. Onsen: The therapist explains very clearly how to go about this phase and there was a bottled water and face mask provided. There are instructions on the wall (on alternating between the hot water and cold shower) to help with the process. And emergency button is placed at the side in case of emergencies. I like that there was a washroom and changing room that's kept clean, also toiletries and hairdryers after the session was complete. Points of improvement: After the body scrub and wrap, customers have to shower to wash off the product. But when we get off the bed, there are no slippers provided and we have to plant our feet on cement floor, which can be very slippery. The good thing, though, is that the therapist helps me off the bed and toward the shower area before leaving. Another thing is the face mask provided during Onsen - it was very difficult to open, even more so when I had just cut my nails. I struggled for five minutes before managing to get it open. I could have asked for help, but having to put my robe back on and peek out to see if anyone's around to help out would take up time. Overall: It was a good experience. The soundproofing is impeccable. I couldn't hear anything from the outside in any room I was in.
    Visited October 2023
    Travelled solo
    Written 3 October 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles690 reviews
Excellent
607
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69
Average
7
Poor
3
Terrible
5

GrandTour09726970892
3 contributions
5.0 of 5 bubbles
Jul 2024 • Friends
Comfortable environment and I like the scent of the aroma oil. Thank you Mai for your service, very friendly and nice smile. I also love the warm bed and hot patches.
Written 14 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Paradise27343716975
1 contribution
5.0 of 5 bubbles
Jul 2024 • Friends
Service was impeccable. Muthia was a great masseuse. I loved the interior and the whole service from the moment you walk in till when you leave was just perfect
Written 13 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

daphne_hpy
1 contribution
5.0 of 5 bubbles
Jul 2024 • Solo
This is my first time with urban retreat and I try onsen + scrub and massage. That’s amazing! The staff is so nice and professional. I feel so relax and enjoy all the moment, highly recommended!
Written 13 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joshua Wong L
2 contributions
5.0 of 5 bubbles
Jul 2024 • Solo
Dell was exceptional. He was professional and knew what he was doing. The spa itself is clean and the atmosphere is very relaxing. Worth the money.
Written 12 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

DYEmylife
1 contribution
5.0 of 5 bubbles
Jul 2024 • Solo
Great atmosphere & service!
Ms. Mai treated me very well :)
Felt really refresh and relax.
I will come again definitely!
Written 12 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SeeTho
Kuala Lumpur, Malaysia5 contributions
5.0 of 5 bubbles
Jul 2024 • Couples
Ms. Mai is a very experience and amazing massuer, the strength and tempo was great and she’s very polite too. Highly recommended
Written 12 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

clement
Singapore, Singapore5 contributions
5.0 of 5 bubbles
Jul 2024 • Friends
I would give this place 5 stars! I thoroughly enjoyed the services, and the staff were friendly and highly skilled. My masseuse, Fon, was particularly accommodating, frequently adjusting the pressure of my massage to ensure my comfort and satisfaction. Overall, it was a wonderful experience and I would definitely come back again!
Written 12 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kavinda
Singapore, Singapore1 contribution
5.0 of 5 bubbles
Jul 2024 • Friends
Amazing service here! I felt like I was heaven. The staff were very kind to me even with an ankle sprain I felt so very relaxed. Will definitely recommend for a highly luxurious experience. Mai made the experience extra special and made sure that I was not uncomfortable in any way throughout the service, constantly checking on my comfort.
Written 12 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kys2526
6 contributions
5.0 of 5 bubbles
Apr 2024 • Solo
I’ve been going here for months and I would absolutely reccomend it! The front desk front are always so friendly, and if you have to get a massage, reen is your girl- she is the best
Written 11 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Foodie Sarah
2 contributions
5.0 of 5 bubbles
Jul 2024 • Solo
Amazing massage!
The place is very cozy and relaxing, the service is a 10/10 for me.

I’ll come back for sure.
Thank you again!
Written 11 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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URBAN RETREAT ONSEN SPA (2024) All You Need to Know BEFORE You Go (with Photos)

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