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Sanctum Wellness at EQ

Sanctum Wellness at EQ

Sanctum Wellness at EQ
5
6:00 AM - 10:00 PM
Monday
6:00 AM - 10:00 PM
Tuesday
6:00 AM - 10:00 PM
Wednesday
6:00 AM - 10:00 PM
Thursday
6:00 AM - 10:00 PM
Friday
6:00 AM - 10:00 PM
Saturday
6:00 AM - 10:00 PM
Sunday
6:00 AM - 10:00 PM
About
Welcome to Sanctum Wellness, where tranquility and rejuvenation await. As we open on a reservations-only basis, your comfort and safety are our top priorities. Nestled on Level 29 of EQ, Sanctum Wellness draws inspiration from nature, outdoor 25-metre Infinity Pool featuring an stunning views of the KL Tower and a Vitality Pool with massage jets. Indulge your senses with our Aromatherapy Steam Bath, Himalayan Salt Sauna, and Tropical Monsoon Shower. Enhance your well-being at Sanctum Fitness, equipped with high-end Technogym equipment and offering memberships and daily classes for ages 14 and above. Reconnect with your inner peace at Sanctum. Sanctum Spa takes pride in being awarded the prestigious title of Best Traditional Massage on the FEMALE Rest & Relax List 2020, a testament to our commitment to excellence.
Duration: 2-3 hours
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  • jdsgal
    30 contributions
    5.0 of 5 bubbles
    The most incredible service
    I can not say enough good things about Dinara. She is an excellent masseuse, highly skilled and also the sweetest nicest person. I was highly impressed by her the first time I visited and I’ve looked forward to coming back to Malasia just to see her. I wish she lived close by, there is truly no one better, I’m so happy I met her
    We're happy that Dinara left such a positive impression on you! Thank you for highlighting her excellent skills and sweet personality. We can't wait to have you back at Sanctum Wellness. Best, Sham
    Written 12 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled solo
    Written 9 October 2023
  • MartijnD41
    Ede, The Netherlands56 contributions
    5.0 of 5 bubbles
    Great massage and welcoming experience!!
    Great experience. From the start / intake meeting with Farah (hopend write it ok :)) and the treatment from Junaika. I went in to loosen up my veins before a long haul flight to Amsterdam I went for medium strength session. She did a great job doing so. Really had a great flight afterwards!
    We're thrilled you had a great experience with Farah (reception) and Junaika (Therapist), and we're delighted to have played a part in ensuring you had a great flight to Amsterdam! Regards, Sham
    Written 21 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled solo
    Written 20 October 2023
  • Ania M
    1 contribution
    5.0 of 5 bubbles
    Rhassoul Body Wrap
    I had a Rhassoul Body Wrap treatment with Junaika. She was extremely polite and made me enjoy my special hour to myself. The head massage was one of the best I had. Enjoyed the experience very much. The staff was lovely, I didn’t feel rushed anywhere and could just take my time after the treatment was over. I drank the most amazing ginger tea after the treatment!
    Dear Ania, we are happy to hear that you had a great session with Junaika and enjoyed our signature tea. Thank you for choosing us. We look forward to welcome you again. Regards, Sham.
    Written 27 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled solo
    Written 25 October 2023
  • VT1
    65 contributions
    5.0 of 5 bubbles
    Best facial I have ever experienced
    I had a 90 minute facial by Jun. Wow it was so relaxing and the 90 minutes flew by. The best experience.. I felt revitalised and my skin was positively glowing afterwards. Thank you Jun and thank you Farah for your wonderful service and advise
    We're delighted to hear that your 90-minute facial with Jun was a truly relaxing and revitalizing experience, leaving your skin positively glowing. Thank you for your kind words about Jun and Farah's exceptional service and advice. We look forward to welcoming you back! Best, Sham
    Written 4 November 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited November 2023
    Travelled with family
    Written 4 November 2023
  • athira
    Kuala Lumpur, Malaysia3 contributions
    5.0 of 5 bubbles
    Relaxing experience!
    I had a lovely 20 minute head & shoulder massage. From door you know, this place is special with its calming and peaceful vibe. I was intertain by June . Her touch was very intuitive. I felt extremely relaxed, and massage techniques were excellent. I would highly recommend and will be a returning customer.
    Delighted to hear you had a lovely massage at Sanctum Wellness Spa, with a special and calming vibe from the moment you entered. Junaika intuitive touch and excellent massage techniques left you extremely relaxed. Your recommendation and intention to return are much appreciated! Regards, Sham
    Written 15 November 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited November 2023
    Travelled with friends
    Written 12 November 2023
  • Adnan K
    3 contributions
    5.0 of 5 bubbles
    This was a 10/10 experience and would say it’s worth every penny!
    We came here for my wife’s birthday, and the spa experience was phenomenal. It was just what we needed after exploring and traveling around Kuala Lumpur. Amanda was my masseuse and she was Terrific! We did a massage, body scrub and jacuzzi for 3 hrs. I highly recommend this after your done exploring and before your flight home.
    Thank you for choosing us to celebrate your wife's birthday, and we're happy to hear that Amanda provided a terrific spa experience for both of you. Regards, Sham
    Written 1 December 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Travelled as a couple
    Written 30 November 2023
  • gemma
    Seoul, South Korea15 contributions
    5.0 of 5 bubbles
    퍼펙트!
    2022년 12월에 첫 방문하고 2023년 12월11일 재방문 하였다. 뷰가 아주 끝내주는 29층의 수영장과 사우나는 나를 행복하게 해주었고 섬세함이 느껴지는 서비스는 나를 감동시켰다. I first visited in December 2022 and revisited on December 11, 2023. The swimming pool and sauna on the 29th floor, where the view was amazing, made me happy and the delicate service touched me. Thanks TINA.
    Thanks for your kind words! Delighted you enjoyed the amazing view and service. TINA and our wellness team look forward to your next visit! Regards, Sham
    Written 14 December 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Travelled as a couple
    Written 12 December 2023
  • Emma B
    4 contributions
    5.0 of 5 bubbles
    Perfect for post flight recovery
    I came in early after an overnight international flight, and was so glad to be able to book a 30 minute “Quick Fix” neck and shoulder massage, at exactly between moderate and hard pressure as requested. The atmosphere of the spa is peaceful and relaxing. Warm ginger tea before and after the treatment was just perfect for my jetlag. Thank you Jun for a perfect massage.
    Thank you for choosing Sanctum Wellness! We're delighted to hear you enjoyed your experience. Your satisfaction is our priority, and we look forward to welcoming you again soon. Regards, Sham
    Written 15 December 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Travelled solo
    Written 14 December 2023
  • AnMel1
    Melbourne, Australia30 contributions
    5.0 of 5 bubbles
    Excellent spa experience
    I booked a spa package for my wife and she had an excellent time. The staff were also very friendly. The spa, and hotel in general, is very modern with excellent facilities. The gym space, next to the spa, looked exceptional too.
    Thanks for choosing Sanctum wellness. Delighted your wife had an excellent time. We look forward to welcoming you both back to enjoy our modern facilities and exceptional gym space. Regards, Sham
    Written 16 December 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited June 2023
    Travelled solo
    Written 16 December 2023
  • Resort39600428255
    1 contribution
    5.0 of 5 bubbles
    Spa Day from Heaven
    This spa is well worth your time and money! My husband and I had the romantic package and both therapists (Manda and Jun) were amazing, professional, and skilled. What a relaxing experience, 11/10 recommend when visiting KL.
    Thank you very much for taking the time to share your recent wonderful experience at Sanctum Wellness with us. We are delighted to hear that your Romantic Package was amazing and that you found our Spa Therapist, Manda and Jun were professional and had a relaxing experience. We truly value your recommendation, and we look forward to welcoming you back to Sanctum Wellness in the near future. Best regards, Sam Manager, Sanctum Wellness
    Written 24 December 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Travelled as a couple
    Written 22 December 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles741 reviews
Excellent
720
Very good
19
Average
1
Poor
1
Terrible
0

Explore58862889629
1 contribution
4.0 of 5 bubbles
Jun 2024 • Business
First time here but many times in KL.
1. The rservation team via email communicated with me but not quite smooth. I emailed Ms Kim back with no response.
2. Upon arrival on12 12, the front desk staff around 10:30pmish was truly patient and helpful.
3. The gym staff was also on point inparticular every early morning from 13 to 15.
Thank you.
Written 14 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Explore58862889629, Thank you very much for sharing your detailed experience with us. I was delighted to learn that you had a wonderful at the front desk and gym, and the attentive service from our team. Your comments are well acknowledged; rest assured, we will share them with our respective teams accordingly on how best we can enhance your next visit with us. It would be our pleasure to welcome you back in the near future for another lovely and wonderful visit. Kind regards, Sam
Written 15 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Climber63225112197
1 contribution
5.0 of 5 bubbles
Apr 2024 • Couples
The couples treatment we had was absolutely fantastic. Mira, who was my massage therapist, was evidently knowledgeable and highly skilled; the whole experience was worth the price and left me completely relaxed!

Would highly recommend
Written 5 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Climber63225112197, Thank you very much for sharing your experience at Sanctum Wellness with us and for your continuous support. Delighted to learn that our spa treatments and the attentive service from Mira had helped elevated your relaxing indulgent experience at Sanctum Spa. She joins me in looking forward to welcoming you back in the near future for another lovely and relaxing visit. Kind regards, Sam
Written 9 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

jimbofoster
Riyadh, Saudi Arabia58 contributions
5.0 of 5 bubbles
Jul 2022 • Solo
A truly awesome oasis for the healthy.

Superb staff, really welcoming, friendly and supportive.

Additionally, the gym equipment is topnotch!

The whole facility has panoramic views of the city, complete with an infinity pool.

There are healthy detox food and drinks available.

The sauna, steamroom and an rainforest shower and misting shower is rejuvenating and a must do!

On top of this, the atmosphere here is really zen yet motivating.

Highly recommend at least the day pass, if not a monthly membership.
Written 4 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jimbofoster, Thank you for your awesome review and lovely pictures. We are ecstatic to know that you had a wonderful experience. Surely, we’ll let the team know that they did a good job in making you feel welcome. We hope to see you again in the near future. Best regards, Spa Manager Jennie Chang.
Written 26 July 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nouha K
5 contributions
5.0 of 5 bubbles
Feb 2023 • Solo
The Sanctum Spa at EQ is absolutely wonderful in every aspect! From the interior design to the reception professionalism and grace to the parlor facilities, the delicious home brewed hot ginger tea before and after the massage and of course the massage!
I had the shoulder and neck deep tissue massage as well as the reflexology foot massage that I needed due to a plantar fasciitis. Vera, my masseuse was amazing, professional, very strong technically and physically which I needed due to how tight my shoulders were!
On the other hand, she could change her touch from deep tissue, moderate strength for the feet to super gentle around the heel that was hurt. I was scared at first but very soon trusted her and sure enough she did the massage with perfect symmetry on both sides of the body while being mindful of the painful area!

Thank you Vera and thank you Sanctum spa for a wonderful experience!
Written 23 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Nouha K, Thank you for your awesome review and lovely pictures. We are ecstatic to know that you had a wonderful Spa experience. Surely, we’ll let the team know that they did a good job in making you feel welcome and your words of encouragement have been shared with the team, especially Vera. We look forward to welcoming you back and please do not hesitate to contact any of our team members. Sincerely, Spa Manager Jennie Chang.
Written 23 February 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Chandra T
2 contributions
4.0 of 5 bubbles
Jun 2024 • Couples
The executive room had a nice view from all windows. Bed was comfortable and loved there was no alcohol in the mini bar. They replaced all of the sugar drinks with water bottles like requested. Heads up for those coming because of the sauna. It is inside of the locker rooms so we did sauna sessions seperate and it only gets to 60 degrees Celsius. Must wear a bathing suit. Coming from Switzerland this was a surprise to us. Staff is friendly and helpful feeling a bit “obedient” vs human at times. I don’t think I will return but didn’t hate the stay either. I think the price of 650 usd for 2 nights we could have done a lot better somewhere else.
Written 28 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Chandra T, Thank you very much for sharing your detailed experience with us. I was delighted to learn that you had a wonderful stay, and the attentive service from our team, helped make your wellness experience the most comfortable and enjoyable. Your comments are well acknowledged; rest assured, we will share them with our respective teams accordingly on how best we can enhance your next visit with us. It would be our pleasure to welcome you back in the near future to EQ Kuala Lumpur. Kind regards, Sam
Written 29 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hani A
Petaling Jaya, Malaysia37 contributions
5.0 of 5 bubbles
Aug 2023 • Business
I was attended to by Dell.
Nice ambience.

She was superb! She even extended her efforts to ensure i was comfortable post the treatment recognising the TLC needed.

Will surely come again and hope Dell will be there again.

6 stars!
Written 24 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's wonderful to hear about your positive experience with Dell! It sounds like she went above and beyond to provide you with excellent care and ensure your comfort. We're glad to know that you're planning to return and hope for another great experience with Dell. Your glowing review of 6 stars speaks volumes about the quality of service you received. Thank you for sharing your feedback, and we look forward to serving you again in the future. Regards, Sham
Written 27 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gachoud M
1 contribution
5.0 of 5 bubbles
Aug 2023 • Couples
After a 2.5 weeks trip around Malaysia, I decided to treat myself with a nice massage. I had an exquisite 90 minutes Balinese massage given by the amazing Dell. She managed to release all tensions I had in my neck. I can only recommend her magical hands for anyone who wants to pamper him/herself and enjoy a “me” moment at the EQ hotel.
Written 6 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Gachoudm, Thank you for sharing your positive feedback about Dilana. We can't wait to have the pleasure of serving you again. Best regards, Sham
Written 7 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Max F
1 contribution
5.0 of 5 bubbles
Jun 2024 • Business
I recently visited the EQ Fitness Pool Service Center and had an absolutely wonderful experience. The facilities were top-notch, but what truly stood out was the exceptional service provided by Arshad. His customer service was outstanding; he was attentive, courteous, and went above and beyond to ensure that every need was met. Arshad's hospitality and friendly demeanor made the visit even more enjoyable. His professionalism and genuine care for the customers are truly commendable. Thanks to Arshad and the entire team at EQ Fitness, I had an amazing experience and look forward to returning soon. Highly recommended!
Written 7 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Max F, Thank you for taking the time to write us a wonderful review. We are pleased to hear that you enjoyed your stay with us and had a lovely experience at our beautiful top notch wellness facilities. Likewise, we are delighted that you appreciated Arshad for his attentive and kind hospitality. and it is rewarding to learn that the remarkable service rendered by Arshad contributed to making your stay and visit exceptional. As we always strive to deliver remarkable hospitality, it is rewarding to hear your warm compliments for the commendable service rendered by our colleagues, and I look forward to sharing encouraging words with the team. We eagerly await the pleasure of welcoming you back for another perfect stay. Kind regards, Sam
Written 11 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Road26427802429
1 contribution
5.0 of 5 bubbles
May 2024 • Friends
Ben at sky 51 is unbelievable, his service and humbleness is outstanding and not to mention his photo skills are outstanding he brings out a light at night for the perfect photo and shows you with and with out his light. Good on you Ben you deserve a pay rise !! I come from a service based industry so I know how difficult it could be sometimes
Written 8 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Road26427802429, Thank you for taking the time to share your wonderful feedback with us about how amazing Ben is during your recent experience at at EQ Kuala Lumpur. Your compliment on his photo skills is truly appreciated. We look forward to welcoming you back soon. Kind regards, Sam
Written 10 May 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jeff
Atlanta, GA7 contributions
5.0 of 5 bubbles
May 2024 • Solo
Definitely a must try! I had a wonderful experience at the Sanctum in EQ. The staff are very friendly and professional. I had highly recommend getting the Sultans Veil my skin felt amazing after and the massage cut all the soreness I built up in my muscles during my travels. I plan on booking another appointment soon while I am still here.
Written 1 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Venture09155577502, Thank you very much for sharing your experience at Sanctum Wellness with us and for your continuous support. We are delighted to learn that our spa treatment and attentive and friendly service have helped elevate your relaxing and indulgent experience at Sanctum Spa. We look forward to welcoming you back soon for another spa pampering.   Kind regards, Sam
Written 1 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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SANCTUM WELLNESS AT EQ (2024) All You Need to Know BEFORE You Go (with Photos)

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