About Bigtree Travel & Tours Malaysia Sdn Bhd
1 - 10 of 26 reviews
Facts first. Place and activities are run by Taman Negara Johor. Bigtree basically rides on them for this program. They link up guests to booking as managed by Taman Negara. Their charges is for that facilitation. Additionaly they provide meals. Although that can also be...More
Dear Suhanna, Regards to your email feedbacks and complaints for the trip, kindly see below our response after investigate and discuss with my management. 1. Suhana said: BIGTREE basically rides on them(Taman Negara) for this program. Answer : Mdm Suhana, Your comment on this is...More
at first, a little bit afraid of no show at the airport since we have to send 50% as advance payment and since 2 of their last review was so bad, but I didn't got any bad experiences with them. the driver also on time...More
Thank you for your positive feedback. It is about the deposit to guarantee the services as we are a Licence Registered service provider with Tourism Malaysia. There are number of cases when no deposit or mode of guarantee, guest choose to no show, hence we...More
I have recently booked 2 Toyota Alphard to fetch 8 passengers from KLIA2 to Genting Maxim hotel for both ways (i.e. return trips from & to KL airport). Email correspondences with the Mr Fong(I guess is the boss of the company) and later with his...More
We refer to Mr Tan review. 1. Booking was done promptly. However when come to payment topic we need pre-payment to guarantee the services as once we engaged MPV which is more costly if no show, our end will have to bear the cost. Our...More
Don't use this tour company. We hired a van with driver 3 days for our KL trip, everyday the office confirm us the driver day by day at night, out of the office hour. This is very unprofessional and worse communication!! 1) Upon arrive for...More
RESPOND TO A COMPLAINT Dear Mr Phee Once we saw your FaceBook comment on our business page, we have responded to your complaint without delayed though we never received any official complaint and we again have written official email to your complaint though you choose...More
Great staff and agency, very reactive to emails (we managed to schedule the trip only 2 days beforehand). Driver and guide very nice, caring and well organised. The driver picked us all (6 people) up from our residence on time (9 am), we headed to...More
Hi..thank you for the positive feedback. This surely will propel us further. Thanks to Trip Advisor for the new Mobile Apps features hence we could track the feedback...else too many system to managed...
Booked a trip from KL to Penang and agreed to pay RM 650. Gave multiple reminders on my arrival and leading up to the trip all seemed in order. When I exited Customs I expected to see my driver holding my name, but instead got...More
Hello Dan, we sincerely apologise for this delay in picking up which is totally not acceptable. Our driver happened to be doing a KL to KLIA departure transfer which is very norm for driver, however that particular client was late coming down from hotel room...More
Good & Friendly drivers, quick response from the company. Very helpful although facing troublesome clients like me. Good for group tours.
Thank you for sharing the positive news...
Highly recommended for those who need transportation services. They gave me quick response and excellent service during my trip in malaysia.
Thank you for sharing and apprecuate. We do best to deliver what has been confirm and agreed...looking forward to welcome you again...