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Bigtree Travel & Tours Malaysia Sdn Bhd

No. 28 Lorong Thambi 2 | 1st & 2nd Flr, off Jalan Changkat Thambi Dollah, Kuala Lumpur 55100, Malaysia
+60 19-662 2929
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US$95.00*
and up
Kuala Gandah Elephant Sanctuary Tour from Kuala Lumpur
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US$65.00*
and up
Kuala Lumpur Airport Transfer
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US$97.00*
and up
Private Transfer: Kuala Lumpur Airport to Genting Highlands
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Kuala Lumpur 4x4 Off Road Adventure Tours brings you into Malaysia Rain Forest within 45 Mins driver journey, sight seeing into local lay-back Kampung living, Orang Asli Village, River Crossing, Rock Climbing, 4x4 route into challenging narrow and muddy track that no normal vehicle could passby. Reach out to the crystal clear river, swimming or just relax on the rock smack in between rivers. Enjoy one's Pack Lunch. Feel rejuvenated and knowing Kuala Lumpur have much more to offers of Nature Adventure.
  • Excellent64%
  • Very good20%
  • Average0%
  • Poor4%
  • Terrible12%
Travellers talk about
“batu caves” (2 reviews)
“fong” (8 reviews)
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Hours Today: 09:00 - 19:00
Suggested Duration: More than 3 hours
LOCATION
No. 28 Lorong Thambi 2 | 1st & 2nd Flr, off Jalan Changkat Thambi Dollah, Kuala Lumpur 55100, Malaysia
CONTACT
Website
+60 19-662 2929
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Reviews (24)
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1 - 10 of 24 reviews

Reviewed 4 weeks ago via mobile

Facts first. Place and activities are run by Taman Negara Johor. Bigtree basically rides on them for this program. They link up guests to booking as managed by Taman Negara. Their charges is for that facilitation. Additionaly they provide meals. Although that can also be...More

Thank 7511suhana
fcl2929, General Manager at Bigtree Travel & Tours Malaysia Sdn Bhd, responded to this reviewResponded 1 week ago

Dear Suhanna, Regards to your email feedbacks and complaints for the trip, kindly see below our response after investigate and discuss with my management. 1. Suhana said: BIGTREE basically rides on them(Taman Negara) for this program. Answer : Mdm Suhana, Your comment on this is...More

Reviewed 31 May 2017

at first, a little bit afraid of no show at the airport since we have to send 50% as advance payment and since 2 of their last review was so bad, but I didn't got any bad experiences with them. the driver also on time...More

Thank Hendra C
fcl2929, Manager at Bigtree Travel & Tours Malaysia Sdn Bhd, responded to this reviewResponded 2 June 2017

Thank you for your positive feedback. It is about the deposit to guarantee the services as we are a Licence Registered service provider with Tourism Malaysia. There are number of cases when no deposit or mode of guarantee, guest choose to no show, hence we...More

Reviewed 11 May 2017

I have recently booked 2 Toyota Alphard to fetch 8 passengers from KLIA2 to Genting Maxim hotel for both ways (i.e. return trips from & to KL airport). Email correspondences with the Mr Fong(I guess is the boss of the company) and later with his...More

1  Thank bhtan1234
fcl2929, Manager at Bigtree Travel & Tours Malaysia Sdn Bhd, responded to this reviewResponded 16 May 2017

We refer to Mr Tan review. 1. Booking was done promptly. However when come to payment topic we need pre-payment to guarantee the services as once we engaged MPV which is more costly if no show, our end will have to bear the cost. Our...More

Reviewed 22 May 2016 via mobile

Don't use this tour company. We hired a van with driver 3 days for our KL trip, everyday the office confirm us the driver day by day at night, out of the office hour. This is very unprofessional and worse communication!! 1) Upon arrive for...More

4  Thank Phee N
fcl2929, Manager at Bigtree Travel & Tours Malaysia Sdn Bhd, responded to this reviewResponded 7 June 2016

RESPOND TO A COMPLAINT Dear Mr Phee Once we saw your FaceBook comment on our business page, we have responded to your complaint without delayed though we never received any official complaint and we again have written official email to your complaint though you choose...More

Reviewed 7 May 2016

Great staff and agency, very reactive to emails (we managed to schedule the trip only 2 days beforehand). Driver and guide very nice, caring and well organised. The driver picked us all (6 people) up from our residence on time (9 am), we headed to...More

Review collected in partnership with this attraction
Thank Christelle A
Reviewed 9 April 2016

Booked a trip from KL to Penang and agreed to pay RM 650. Gave multiple reminders on my arrival and leading up to the trip all seemed in order. When I exited Customs I expected to see my driver holding my name, but instead got...More

7  Thank dantowery
fcl2929, Manager at Bigtree Travel & Tours Malaysia Sdn Bhd, responded to this reviewResponded 19 April 2016

Hello Dan, we sincerely apologise for this delay in picking up which is totally not acceptable. Our driver happened to be doing a KL to KLIA departure transfer which is very norm for driver, however that particular client was late coming down from hotel room...More

Reviewed 13 February 2016

Good & Friendly drivers, quick response from the company. Very helpful although facing troublesome clients like me. Good for group tours.

Review collected in partnership with this attraction
Thank penneec
Reviewed 11 January 2016

Highly recommended for those who need transportation services. They gave me quick response and excellent service during my trip in malaysia.

Review collected in partnership with this attraction
Thank aidatenando
Reviewed 8 October 2015 via mobile

The driver, Mr Salman was excellent with the safety of the passengers as the priority. He ensured that everyone on board was fine throughout the journey.More

Thank JTQJ
fcl2929, Manager at Bigtree Travel & Tours Malaysia Sdn Bhd, responded to this reviewResponded 10 October 2015

Thank you for taking time to write review on Trip Advisor about us. It is our pleasure to have you travel with us. Safety and Information is always on our card upon receive you and family. Please do come back to enjoy more services. Have...More

Reviewed 2 September 2015

Good service provided. Well manners of driver/tour guide. Driver willing to cooperate/negotiate with customer regarding the tour schedule.More

Review collected in partnership with this attraction
Thank Bluensy
fcl2929, Manager at Bigtree Travel & Tours Malaysia Sdn Bhd, responded to this reviewResponded 10 October 2015

Hi Miss, Thank you for taking time to response on our Trip Advisor page. It is our pleasure to have you and friend travel with us. Our Driver cum Guide always ready to accommodating to your request. We have enjoy showing your around too. Looking...More

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