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Panorama Balloon Tours

Del Mar, CA
Review Highlights
Horrible customer service, Jamie should be fired !

Horrible customer service. The owner Jaime (the older asian guy) kept trying to shake me down for... read more

Reviewed 13 June 2016
Diamond Bar, California
Don't recommend... Rude & Terrible customer service

Well pretty much had the same experience as everyone else. I wish I had checked out trip advisor... read more

Reviewed 1 March 2016
Cheryl W
Read all 23 reviews
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  • Excellent26%
  • Very good4%
  • Average4%
  • Poor0%
  • Terrible66%
13 Jun 2016
“Horrible customer service, Jamie should be fired !”
29 Feb 2016
“Don't recommend... Rude & Terrible customer service”
Del Mar, CA
Write a ReviewReviews (23)
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1 - 10 of 23 reviews

Reviewed 13 June 2016

Horrible customer service. The owner Jaime (the older asian guy) kept trying to shake me down for money. First it was a "weight charge". I paid, and 10 minutes later there was an additional charge because of changing locations. I asked the employees about their...More

1  Thank srlanka
Reviewed 1 March 2016

Well pretty much had the same experience as everyone else. I wish I had checked out trip advisor before booking the tour. If you're using the groupon the guy on the phone treats you like garbage and keeps wanting to give you your money back....More

1  Thank Cheryl W
Reviewed 1 November 2015 via mobile

Bill was our pilot, and a great one at that! Over an hour of flying 4000 feet over La Jolla, CA. Prep took quite a while, but all in all was worth it. We got to watch them fill up the balloons. The basket held...More

1  Thank HotGrandma
Reviewed 7 September 2015

This adventure was on my Aunt's Bucket List, so for her 85th birthday, I took her on a hot air balloon ride with Panorama. FUN! FUN! FUN! Excellent experience. Pilot was extremely competent, friendly, full of great information and made us feel very relaxed and...More

Thank Lea C
Reviewed 27 May 2015 via mobile

Our pilot was awesome don't remember his name, but made sure everyone had a good flight. But Jamie needs to learn how to talk to people ,very rude. Me and my girlfriend got very aggravated with him and so did a couple that we met...More

2  Thank Jamesfusco
Reviewed 18 January 2015

Highly recommend! We had a groupon and brought our 7 year old son. The views for sunset are stunning. Staff was very professional, informative and made sure we all kept safe. We had a fantastic time!

1  Thank rgnurse
Reviewed 12 January 2015

I've read a lot of the reviews for these guys so I was a bit nervous of what to expect when it came time to book. To sum up what all the one-star raters say is basically this; if you buy a groupon for this,...More

6  Thank Dan F
Reviewed 11 September 2014

Daughter bought tickets for my birthday and I was excited until I tried to make reservations! They were TERRIBLE, kept complaining the are losing money on this groupon deal and even said they would return my money for complaining! NASTY!! Then I found out their...More

13  Thank Shirell M
Reviewed 19 May 2014

Absolute worst customer service experience of my life. After being told over the phone a few days ago that we would get a call if it was cancelled, we drove up to del Mar today without a phone call and learned it wasn't flying. Totally...More

25  Thank BreFeathers
Reviewed 23 April 2014

Seriously, people need to read the reviews on the customer service from Jaime. I really don't understand how he is still working there. He Harasses your phone and keeps calling first on his regular phone, and if you don't pick up he'll keep calling you...More

20  Thank Alyssa B
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