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Key West Express

1200 Main St, Fort Myers Beach, FL 33931-2906
+1 239-463-5733
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Review Highlights
Terrible customer service

We traveled down to Key West for one overnight while at a conference. There was rain predicted for... read more

Reviewed 4 days ago
Heather H
via mobile
Reasonable Folks

It is now early December 2017. I decided to show two new friends (who have moved here from Fenton... read more

Reviewed 5 days ago
Bertram28
,
Cape Coral, Florida
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Get away to Key West, America's Caribbean Paradise, aboard Key West Express, where getting there is half the fun! What are you waiting for? Climb aboard our sleek, clean, modern, air-conditioned high-speed ferries - Features sundecks, snack bar, cocktails, and big-screen TVs - and we'll have you there in just a few hours!
  • Excellent53%
  • Very good28%
  • Average10%
  • Poor3%
  • Terrible6%
Travellers talk about
“return trip” (173 reviews)
“day trip” (185 reviews)
“round trip” (70 reviews)
Closed Now
All hours
Hours Today: 9:00 AM - 5:30 PM
Suggested Duration: More than 3 hours
LOCATION
1200 Main St, Fort Myers Beach, FL 33931-2906
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1 - 10 of 1,710 reviews

Reviewed 4 days ago via mobile

We traveled down to Key West for one overnight while at a conference. There was rain predicted for the next day. When we arrived in Key West they canceled our return. We were able to make other arrangements. It seemed like the boat could probably...More

1  Thank Heather H
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 2 days ago

Heather, we are actually perplexed as you were made aware at departure that the weather conditions and travel for the 9th would be questionable as all guests departing on that day were informed by ticketing agents at boarding and by both captains prior to departure...More

Reviewed 5 days ago

It is now early December 2017. I decided to show two new friends (who have moved here from Fenton MO) just what the Florida Keys are like. I scheduled the trip down there from Fort Myers Beach to leave tomorrow, return after an overnight stay....More

Thank Bertram28
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 2 days ago

We can't thank you enough for your very nice and reasonable review which has been shared with Renee. No travel business wants to cancel a trip. Safety of our guests is first and foremost in all decisions. Regrettably not all guests read the terms of...More

Reviewed 1 week ago via mobile

My husband and I took a quick weekend away from the kids for our wedding anniversary. I was looking for a great experience that neither one of us had done before and this was it. Booking the trip was a cinch! Parking and boarding the...More

2  Thank Levans70
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 1 week ago

We are honored that you chose us for your special anniversary celebration. We are also delighted that you took the time to share your experience. It is wonderful to know we are achieving our objective to provide an enjoyable and memorable adventure for our guests....More

Reviewed 2 weeks ago

I've taken the KWE twice now. The folks were absolutely lovely about rebooking our trip due to the Hurricane Irma cancellation. Make sure you bring something to do on board, cell service is very limited. We watched a movie during our return trip which made...More

Thank TurtleWatch09
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 1 week ago

We appreciate you taking the time to review, and thank you for acknowledging our customer service. Our guests experience is critical in all that we do. Many like to bring along a good book, deck of cards or game however we play movies on the...More

Reviewed 2 weeks ago

We had never been on the Key West Express so we tried it and LOVED it. We were there in about 4 hours or less. Did not have to deal with traffic. It was wonderful. They have tv's, games, bar, and a concession stand. The...More

1  Thank B7085WPlaural
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 2 weeks ago

We enjoy hearing "loved it" better than anything! Thank you for sharing and please come back soon!!

Reviewed 2 weeks ago

Preferred method of transportation directly to Key West. 3.5 hours to destination can not be beat. Comfortable accommodations. Smooth embarking process. Crew is very knowledgeable and friendly. Food and drinks available. Play cards, games, watch TV, nap or sun yourself on top deck. Travel both...More

Thank Bill G
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 2 weeks ago

We love your wonderful remarks and appreciate your recommendation! We are confused by the one star rating however as your kind words reflect a 5 star experience!!!

Reviewed 3 weeks ago

Our first trip...Wanted to visit Key West, without the time and difficulty of hours of travel, so was delighted to find the Key West Express. Spent the previous evening in Ft Myers and enjoyed an early morning boarding and relaxing and enjoyable ride to Key...More

1  Thank shoke2017
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 3 weeks ago

So nice to know you enjoyed your first Key West Express experience. We hope you do choose to take future trips especially as it is such an easy getaway from the ordinary day to day routines! You might want to check out our Holiday Vouchers...More

Reviewed 3 weeks ago via mobile

If you have the time and have never been to The Keys the drive can be a fun thing to do. Driving allows for stops along the way. But if your time is limited and you’ve experienced the drive, The Key West Express is the...More

2  Thank dansbfg
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 3 weeks ago

You are right about the drive...though it is quite scenic it is really long. The boat ride is relaxing, comfortable and no worries about finding a place for your car on the island. There is also something special about watching the gulf waters change color...More

Reviewed 3 weeks ago

While I have taken the Key West Express in the past, this review is about a trip that almost happened. We had reservations to get on the boat tomorrow and head to Key West for a nice vacation over the Thanksgiving break. However, sadly, my...More

1  Thank LollyMoz
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 3 weeks ago

First and foremost we are sorry for your loss and wish you and your family our condolences. Your recommendation is most appreciated particularly as a repeat traveler. We wish you a memorable holiday season and look forward to welcoming you aboard in December. Thank you...More

Reviewed 4 weeks ago via mobile

We have been taking the KWE to Key West every year for the past 6 or 7 years. There's a reason why we are repeat customers! It's a great way to comfortably get to Key West. You can sit and read, watch a movie, or...More

2  Thank 340cruiser
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 3 weeks ago

340Cruiser, We just love your testament and have shared with our entire staff and crew. Your positive outlook, and understanding that we cannot control all circumstances such as weather, yet you continue to travel and recognize the sensitivity and efforts of our crew to the...More

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Questions & Answers
larki103
11 December 2017|
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Response from kellerchar | Reviewed this property |
I'm sorry but I'm not in the area.
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larki103
10 December 2017|
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Response from captjeffnelson | Reviewed this property |
They were involved in a rescue of another boater...
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Hayley J
6 December 2017|
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Response from dansbfg | Reviewed this property |
We arrived at about 1230 and had to be back at 5:00. We went to the southernmost, Hemingway house and had lunch, and a few beers at a bar during that time. Suggest you rent an electric car. We used Hydro Thunder. It allowed... More
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