Universal's Islands of Adventure

Universal's Islands of Adventure, Orlando: Hours, Address, Universal's Islands of Adventure Reviews: 4.5/5

Universal's Islands of Adventure

Universal's Islands of Adventure
4.5
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
8:00 AM - 9:00 PM
Sunday
8:00 AM - 9:00 PM
About
Prepare for a place where super heroes, beasts, and magical creatures stand before you. You're entering lands where everything is real. Explore a secret school of witchcraft and wizardry. Fly high above the city streets with a famous web slinger. Hide from hungry dinosaurs and hope you're not their next meal. And you can face the most colossal ape ever to walk the earth. Let the adventures begin.
Suggested duration
More than 3 hours
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Tours and Tickets
Popular mentions

4.5
51,640 reviews
Excellent
38,310
Very good
9,309
Average
2,644
Poor
772
Terrible
605

MoonDawgy_n_the_Baby
Jacksonville, FL8 contributions
Slow, Short-staffed
Jun 2021
Review of Islands of Adventure June 15, 2021. Parking: waited an hour getting into the parking lot and parking. Entrance: waited 1 1/4 hours to buy tickets ($560 for 4) and enter the park. Rides: lines were long and slow; went on two rides in 3 1/2 hours of standing on line. Food: waited over an hour for pizza and sodas ($50). Recommendations: the park was severely short-staffed for the number of visitors. Recommend limiting the number of visitors while the park is short-staffed. The goal should be for all visitors to want to return.
Written 15 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Navigator572620
28 contributions
Better Than I Expected.
Jun 2021
Let me start by saying that I am a Disney person, and I only went here because my grand daughters like Harry Potter. I was very hesitant after reading the reviews, and was looking for a reason not to like them. While it isn't Disney, it certainly isn't horrible. The park is small, but very pretty. The Harry Potter rides are absolutely amazing. The technology is over the top, and I really enjoyed them! The village of Hogsmeade and the castle are beautiful, and the theming is remarkable. Most of the rest of the park was just okay to me, but again, I like Disney. Mobile ordering worked well, and the food was normal theme park fare. We had no trouble getting into the parks. The entrance lines were long, but moved quickly. Some of the ride lines were long, but they were that way at Disney, as well. We read so many reviews about rude employee's, but everyone we encountered was fairly pleasant. I would probably go back, if my Grand daughters wanted to.
Written 15 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Isabelle G
Naples, FL, United States11 contributions
Slow, slow, slow
Jun 2021 • Family
Too much technology, poor service. Rides shut down for a few dark clouds.
Either have more snack outlets throughout the park or allow food to be brought in by patrons. Also, already-prepared food, like sandwiches and frozen uncrustables that don't demand cooking would speed things up a lot
Restaurants have waits of 45+ minutes BEFORE you order on mobile device. Another 45+ minutes for food to arrive. Our group of 4 waited almost 2 hours before getting our reasonably tasty food.
Written 15 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Guangda
1 contribution
Got insulted after two-hour wait for Dudley Do-Right's Ripsaw Falls in vain
Jun 2021
On June 12 afternoon, 2021, my family waited in the line for Dudley Do-Right's Ripsaw Falls in the Island of Adventure for more than 110 minutes in vain. When we first lined up, the wait time on the app was 80 mins. After 20 minutes we moved into an enclosed alley packed with visitors. Then the app status changed to"delayed." There was no explanation but a repeating PA about the "temporary technical difficulty". We waited because we were already in the middle of the line and the PA said it was "temporary."

So, for over 90 minutes we were stuck inside that tube full of visitors without any social distance. For the whole time, no staff came in to inform that it was due to weather reasons. We were stuck inside and had no idea of the approaching dark clouds. If anyone had come in to tell us that or simply announced via the speakers, we would have just stopped waiting.

When the app status changed to "delayed weather", we realized what was happening and managed to get out (my 7-year-old is not vaccinated). The staff at the exit gave some visitors in front of us yellow express passes but refused to give them to us. The employees had smirks on their faces when I asked very nicely for an explanation--I thought there might be some legitimate reasons so I should probably buy a different kind of pass next time. And one of them literally said, "No, there is nothing I can tell you or help you with. At this moment your only option is to leave." I did not want to ruin my child's day any further so we just walked away.

It is highly irresponsible, if not criminal, to keep people to wait indefinitely in that enclosed tube without porperly informing them of the situation. The pandemic is not over yet.
Written 14 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Kenneth E
Erwin, TN374 contributions
Always a great time
Jun 2021 • Family
Park is basicly back to normal!!! Very busy, so glad to see it. Velocicoaster is amazing. Better than hagrids. Only issue was the coke freestyle machines kept running out of ice.
Written 13 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Angel B
Wadesboro, NC69 contributions
Simply amazing.
Jun 2021 • Friends
Absolutely amazing experience! This was my 2nd time visiting the park and I love it. The Hagrid coaster is the best I have ever ridding. Hogwarts was Absolutely impressive, it feels like you are there!! The new Velociraptor ride had a 6 hour wait so I did not get to experience it this time. However, I hope to be back soon to do so. I freaking love this place! Also, we had dinner at Mythos, and it was delicious!!
Written 12 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello! Thank you so much for your review. I'm thrilled to hear that you had such a wonderful experience visiting us and really enjoyed our attractions. It's also great to see you had a delicious meal at Mythos Restaurant, it's definitely one of my favorites and I highly recommend the Fork, Knife and Spoon Grilled Cheese if you haven't tried it yet! We look forward to welcoming you back soon! - Natalia
Written 14 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

qscott86
Kissimmee, FL13 contributions
Universal can do better
Jun 2021
I'm a Premier passholder and while I must admit I prefer Universal Studios Florida over Islands of Adventure, both parks certainly have a lot of entertainment value. That said, I think Universal can do better.

One example involves my visit to the Thunder Falls Terrace restaurant today. I have eaten here several times as the food is fairly good and the price isn't too bad. That said, the last two times the wait for food has exceeded 30 minutes. While I'm sure capacity is part of the issue, there seems to be a general lack of organization as well as insufficient staffing. Attached are a few pictures from today showing tables uncleaned and a spill on the floor that stayed that way for 20+ minutes (thank goodness nobody slipped as Universal surely wouldn't have liked that). I felt kind of bad for the young man who appeared to be doing all he could to keep the tables clean as they clearly need more help. It was also very hot inside the restaurant so there are possibly some maintenance issues here as well.

As mentioned, I'm a passholder and to be honest, I've gotten a lot of value from my pass over the last year. In addition, I am not one that generally complains even in cases where I suspect many others would. I don't write about this because of my own dissatisfaction, but because I know Universal can do better and the families that spend a lot of money trekking to Orlando for a vacation deserve better.
Written 11 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi there! Thank you for your review! I'm so glad you are a part of our Passholder family! I am concerned to hear of your experience and apologize for any frustration. We appreciate you taking the time to let us know where we can improve and will definitely make sure it's shared with the proper leadership teams. We look forward to seeing you again soon! - Miki
Written 12 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Julie B
NAPLES4 contributions
Family Fun
Jun 2021 • Family
The trip was excellent. The lines were long but we'll worth the wait. Park was very clean. Park could us more food vendors to serve the mass numbers coming through the gates
Written 10 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Julie! Thank you for your review. I am happy to hear you had an excellent visit! I hope you enjoyed my favorite attraction, The Amazing Adventures of Spider-Man. We will also ensure your feedback is passed along. See you again soon! -Brianna
Written 11 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Peter R
Bellevue, NE20 contributions
Smooth and excellent time
Jun 2021 • Family
Great time. The secret sauce is staying at a resort that offers express pass. Time is money, so having that pass just makes things so smooth versus waiting in really long lines. Also the park is just amazing. Hagrid's. Coaster. Is. Awesome. Then there's velocicoaster. Do I need to say more? The lockers are so user friendly also. I love this park.
Written 8 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hey there! Thank you so much for taking the time to provide this review and happy to hear you had a great time with us! Glad you got to also enjoy two of my favorite attractions in the park! Be sure to check out The Incredible Hulk Coaster on your next visit for some more thrills! Thanks again and hope your next visit is soon! -Nick
Written 10 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gabby
6 contributions
Food and coffee shops
Jun 2021
Unbelievable lines to get food or coffee only one employee doing everything 45 minutes wait for food at least
Written 8 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Gabby! Thank you a ton for taking the time to provide this review as we greatly appreciate the feedback! I want to sincerely apologize for the experiences you described in regard to the wait times as it is never our intention to inconvenience our Guests. I will be sure that all of your feedback is formally documented as well as passed along to the proper leadership teams. If you have any additional feedback, please reach out to Guest Services at 407-224-4233, via email at GuestServices@universalorlando.com, or through our Official Facebook Page. Thanks again! -Nick
Written 9 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Frequently Asked Questions about Universal's Islands of Adventure

Universal's Islands of Adventure is open:
  • Mon - Fri 9:00 AM - 9:00 PM
  • Sat - Sun 8:00 AM - 9:00 PM