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Mandara Spa at Loews Portofino Bay Hotel

Neighbourhood: Florida Center
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Address: 5601 Universal Blvd, Loews Portofino Bay Hotel, Orlando, FL 32819-7880
Phone Number:
+1 407-503-1244
Website
Today
08:00 - 20:00
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Hours:
Sun - Sat 08:00 - 20:00
Description:

Discover Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando®, a...

Discover Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando®, a 13,000 square foot sanctuary located by the Piazza Ponte between the Beach and Villa pool.

Rooted in the Balinese tradition for the healing arts and combining this rich knowledge and spirit of generosity with European techniques, Mandara’s spa therapies offer each guest luxuriously-healing experiences: signature massages, award-winning facials, indulgent body treatments, the latest in hair, nail care, and waxing.

Retreat in a haven that harbors 14 treatment rooms, co-ed lounge, co-ed hydropool, separate men's and women's sauna and steam rooms, a full-service salon, and Fitness Center.

Let us send you to a place where calm and serenity exist every moment.

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TripAdvisor Reviewer Highlights

Read all 64 reviews
Visitor rating
  • 24
    Excellent
  • 10
    Very good
  • 9
    Average
  • 6
    Poor
  • 11
    Terrible
Clinicians are great, but facility facelift is way behind schedule

My spouse & I were both impressed by our massage therapists. Like many other reviewers, we were disappointed that the spa facilities were under renovation and I had to go back out... read more

Reviewed 21 February 2017
cdngolfergal
,
Toronto, Canada
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64 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Toronto, Canada
Level Contributor
45 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed 21 February 2017

My spouse & I were both impressed by our massage therapists. Like many other reviewers, we were disappointed that the spa facilities were under renovation and I had to go back out to the front desk to find things since there were no locker room attendants around, but I look forward to trying out the facilities once the reno is... More 

Helpful?
Thank cdngolfergal
Boston, Massachusetts
Level Contributor
63 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 114 helpful votes
Reviewed 5 January 2017 via mobile

We had excellent massages here, but I would echo recent reviews about the lack of any additional spa amenities currently or spa ambiance. The jacuzzi and steam room are under renovation (we were told about this in advance), and in general the lighting is dark and does have a basement-like feel. There is no outdoor space or light from the... More 

Helpful?
2 Thank ardenp
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this review

Thank you for sharing your Mandara Spa experience. It is wonderful to hear you were pleased with your services and that the massages were excellent. We are very proud of our spa therapy team -- both massage therapists and estheticians as they are among Orlando's best. We understand our renovations take away from the spa experience and apologize for any... More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 1 January 2017 via mobile

I have been coming here for years and I loved the Jacuzzi and sauna.About two years ago they tore everything out. Two years later and they still haven't fixed it. Everytime I come they are just a few months away.If you want a massage they are good,if you want a spa try somewhere else.

Helpful?
1 Thank Michael R
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this review

Thank you for sharing your Mandara Spa experience. We are delighted your massage therapies have been consistently good. We pride ourselves in having Orlando's best therapists who provide caliber service to our guests. Regarding the review, we would like to apologize for any inconvenience during your visit and provide clarification on our renovations. Two years ago, the Jacuzzi was not... More 

Portland, Oregon
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 13 December 2016 via mobile

My husband and I both had the two hour "ritual for hands and feet" which was excellent. One of my favorite things to do at the spa is to use the steam room and hot tub, but the men's locker room area was under construction and those things unavailable. Which was fine because they warned me in advance. But many... More 

Helpful?
1 Thank Tyryearth
Orlando, Florida
Level Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 26 October 2016

I visited the Mandara Spa for the Coconut Poultice Massage. It was one of the best massages I have had! I really enjoyed the pool and spa area. They gave me the full time for the message even though I had a coupon for it. I did not feel slighted at all and left feeling refreshed!!

Helpful?
Thank Lauren P
Miami
Level Contributor
20 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 12 October 2016

We did not use it because the common areas are under renovation and the hot tub is not available. The available areas are average

Helpful?
Thank LiliamMiami
Orlando, Florida
1 review
Reviewed 16 September 2016 via mobile

During my stay at Portofino Bay hotel at Universal I stopped in for a massage. Vicki was my masseuse and did a fantastic job. I have a lot of tension on my left side and she took the initiative to really work that area. She was professional and got the job done. After, I was able to use the steam... More 

Helpful?
Thank Anita C
Florida
Level Contributor
206 reviews
50 attraction reviews
common_n_attraction_reviews_1bd8 95 helpful votes
Reviewed 11 September 2016

We had a family trip to Orlando, and several of us enjoyed spa services. I had the Lemongrass Body polish and massage, and the Balinese body polish and massage. They were both very nice. The spa was under renovation, so much of the spa was unavailable for use, they should have given a discount. Over priced, but convenient to our... More 

Helpful?
Thank ES727
Southlake, TX
Level Contributor
173 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 111 helpful votes
Reviewed 28 June 2016

After spending 2.5 days walking around the parks, a massage and reflexology at Mandara Spa were a highlight of the trip. The facility is clean and well-appointed, the staff helpful and proficient. I loved every minute. My only gripe is that AFTER we were at the spa, we found great discount cards on the bar counter at the pool! Those... More 

Helpful?
1 Thank sixpalz
Tirana, Albania
1 review
Reviewed 16 March 2016

We paid for Club Level Service. Although the value was good, the food offerings could have been a little better and it should open a little earlier for service. The early park access makes it impossible to use the club service for breakfast. Overall, we enjoyed the hotel and the Spa. We would recommend this hotel.

Helpful?
Thank zapporombi

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