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Mandara Spa at Loews Portofino Bay Hotel

Closed Now: 8:00 AM - 8:00 PM
Open today: 8:00 AM - 8:00 PM
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Review Highlights
Clinicians are great, but facility facelift is way behind schedule

My spouse & I were both impressed by our massage therapists. Like many other reviewers, we were... read more

Reviewed 21 February 2017
cdngolfergal
,
Toronto, Canada
Excellent service, but not a true spa experience

We had excellent massages here, but I would echo recent reviews about the lack of any additional... read more

Reviewed 5 January 2017
ardenp
,
Boston, Massachusetts
via mobile
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Traveller Overview
  • Excellent43%
  • Very good16%
  • Average11%
  • Poor9%
  • Terrible21%
4 Nov 2017
“Fantastic staff, luxurious but expensive”
1 week ago
“Spa experience I”
About
Discover Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando®, a 13,000 square foot sanctuary located by the Piazza Ponte between the Beach and Villa pool. Rooted in the Balinese tradition for the healing arts and combining this rich...more
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Hours Today: 8:00 AM - 8:00 PM
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5601 Universal Blvd, Loews Portofino Bay Hotel, Orlando, FL 32819-7880
Florida Centre
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+1 407-503-1244
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Reviews (85)
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21 - 30 of 81 reviews
Reviewed 10 June 2017 via mobile

So my boyfriend and I booked a getaway to Orlando Fl, and stayed at the portofino bay hotel. We decided to go to the spa even though it was under construction and many amenities were not working. We both got scrubs and massages, facials and...More

1  Thank sunnybun26
Reviewed 21 February 2017

My spouse & I were both impressed by our massage therapists. Like many other reviewers, we were disappointed that the spa facilities were under renovation and I had to go back out to the front desk to find things since there were no locker room...More

1  Thank cdngolfergal
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 18 May 2017

Thank you for visiting us and the great review. At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of relaxation. We do apologize for the inconvenience our renovation may have caused. However, we are so excited for...More

Reviewed 5 January 2017 via mobile

We had excellent massages here, but I would echo recent reviews about the lack of any additional spa amenities currently or spa ambiance. The jacuzzi and steam room are under renovation (we were told about this in advance), and in general the lighting is dark...More

4  Thank ardenp
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 16 January 2017

Thank you for sharing your Mandara Spa experience. It is wonderful to hear you were pleased with your services and that the massages were excellent. We are very proud of our spa therapy team -- both massage therapists and estheticians as they are among Orlando's...More

Reviewed 1 January 2017 via mobile

I have been coming here for years and I loved the Jacuzzi and sauna.About two years ago they tore everything out. Two years later and they still haven't fixed it. Everytime I come they are just a few months away.If you want a massage they...More

2  Thank Michael R
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 16 January 2017

Thank you for sharing your Mandara Spa experience. We are delighted your massage therapies have been consistently good. We pride ourselves in having Orlando's best therapists who provide caliber service to our guests. Regarding the review, we would like to apologize for any inconvenience during...More

Reviewed 13 December 2016 via mobile

My husband and I both had the two hour "ritual for hands and feet" which was excellent. One of my favorite things to do at the spa is to use the steam room and hot tub, but the men's locker room area was under construction...More

1  Thank Tyryearth
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 18 May 2017

Thank you for the great review! At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of relaxation and we apologize for any inconvenience our renovations may have caused. We are thrilled to know our staff was able...More

Reviewed 26 October 2016

I visited the Mandara Spa for the Coconut Poultice Massage. It was one of the best massages I have had! I really enjoyed the pool and spa area. They gave me the full time for the message even though I had a coupon for it....More

Thank Lauren P
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 18 May 2017

Thank you for the great review Lauren! At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of relaxation and it seems we have achieved that. Thank you so much and we hope you will be visiting us...More

Reviewed 12 October 2016

We did not use it because the common areas are under renovation and the hot tub is not available. The available areas are average

Thank LiliamMiami
Reviewed 16 September 2016 via mobile

During my stay at Portofino Bay hotel at Universal I stopped in for a massage. Vicki was my masseuse and did a fantastic job. I have a lot of tension on my left side and she took the initiative to really work that area. She...More

Thank Anita C
Reviewed 11 September 2016

We had a family trip to Orlando, and several of us enjoyed spa services. I had the Lemongrass Body polish and massage, and the Balinese body polish and massage. They were both very nice. The spa was under renovation, so much of the spa was...More

Thank ES727
Reviewed 28 June 2016

After spending 2.5 days walking around the parks, a massage and reflexology at Mandara Spa were a highlight of the trip. The facility is clean and well-appointed, the staff helpful and proficient. I loved every minute. My only gripe is that AFTER we were at...More

1  Thank Carol P
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