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Review Highlights
Lovely few hours

I booked Alton Towers for a half a day (3 hour) spa with some friends. Upon arrival we were warmly... read more

Reviewed 2 days ago
Sam W
,
Stoke-on-Trent, United Kingdom
Alton towers spa day with teen daughter

This was a surprisingly good day. Very good value for money. Very accessible for all budgets yet... read more

Reviewed 2 weeks ago
katie M
via mobile
Read all 334 reviews
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Traveller Overview
  • Excellent41%
  • Very good28%
  • Average18%
  • Poor8%
  • Terrible5%
Travellers talk about
“steam room”(42 reviews)
“relaxation room”(22 reviews)
About
Step inside the Alton Towers Spa and find yourself in a blissful oasis of luxurious tranquillity nestled inside the Alton Towers Hotel, the perfect place to let your senses wander and your cares drift away. Spoil yourself with our complete range of...more
Contact
Inside Alton Towers Hotel, Farley, England
Website
+44 844 545 7923
Reviews (334)
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LanguageEnglish
128
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18
Show reviews that mention
All reviewssteam roomchanging rooms arerelaxation roomfree fruitrobes and slippersconservatory areathe secret gardenalton towerslovely relaxing daydark roomvalue for moneyhour sessiontheme parkstaff were friendlymy mumthree hourson arrival
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1 - 10 of 334 reviews
Reviewed 2 days ago

I booked Alton Towers for a half a day (3 hour) spa with some friends. Upon arrival we were warmly greeted by the Hotel staff. We knew where we were going, so we made our own way to the Spa area. Once we arrived, our...More

Thank Sam W
Reviewed 2 weeks ago via mobile

This was a surprisingly good day. Very good value for money. Very accessible for all budgets yet still felt rested and relaxed. Super friendly staff. The facilities were clean and smartMore

Thank katie M
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded 6 days ago

Hi Katie, Thank you for your great concise feedback! We are very happy to hear that you enjoyed your visit and that you believed it was good value for money. We will pass the positive feedback regarding our staff members on. We hope to see...More

Reviewed 3 weeks ago via mobile

I visited a few days ago with a group of friends. I've been before in previous years and had heard that the spa had been closed for renovation. We booked on a package deal from Facebook, which was a fantastic deal. The massage was amazing...More

Thank absolutlyem
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded 6 days ago

Hi absolutlyem, Thank you for your feedback. We are very happy to hear that you enjoyed your visit. We are also very happy to hear about the service from our staff member Natalie, we will ensure this feedback is passed on. All of your feedback...More

Reviewed 3 weeks ago via mobile

Got treated by the Mrs to a Spa day. I had to right a review for here because I've done numerous ones for the actual park (& none of them good, penny pinching misers). This place is wonderful. The staff are fantastic & the girls...More

1  Thank HotelPrivateEye
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded 6 days ago

Hi HotelPrivateEye, Thank you for this very detailed review. We are very happy to hear that your Spa trip allowed you to unwind and de-stress. We appreciate all of your great comments and will ensure that they are passed on. We hope to see you...More

Reviewed 25 June 2018 via mobile

Quite nice, very professional looking and we would have liked to have sampled some treatments however despite being told that there was lots of availability the evening before, the following morning it was all booked up which was unfortunate. The saunas and steam rooms were...More

Thank MACE_6013
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 29 June 2018

Hi MACE_6013, Thank you for your review. We are glad to hear that you liked the layout of our Spa and also our swimming pool area. Our teams work hard to ensure that this, like the whole of the Resort is kept to high standards....More

Reviewed 21 June 2018 via mobile

I purchased a spa day for my partner, what can I say ? Outstanding. From start to end the whole experience was completely outstanding, we arrived at the venue to be greeted by a very friendly staff member. We entered the spa,the next 3 or...More

Thank John P
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded 23 June 2018

Dear John P, Thank you for taking the time to review your visit to the Spa on Trip Advisor. We are thrilled to hear that you had such a fantastic visit here at the Spa and that you have left a 5* Review! At the...More

Reviewed 18 June 2018 via mobile

Had a AMAZING day at Alton Towers Spa today. We were greeted by very friendly and helpful staff. The facilities were great and well worth the money . We had a treatment and Care the spa technician was great. She explained everything very clearly and...More

1  Thank Gail C
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded 23 June 2018

Dear Gail C, Thank you for taking the time to review your visit to the Spa on Trip Advisor. We are thrilled to hear that you had such a fantastic visit here at the Spa and that you have left a 5* Review! At the...More

Reviewed 17 June 2018 via mobile

Hen group staying in a treehouse. Changing room very small and lockers shared between 2. Spa dated and tired, desperately needs a refurb and some areas to sit that aren't around the pool. Spa team and Hollie were excellent. HOWEVER.. The staff at the lunch...More

Thank MW14
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 18 June 2018

Hi MW14, Thank you for taking the time to write your review. We are so glad to hear that the team at the Spa were able to help you and give you a memorable experience. We are however sorry to hear your meal at the...More

Reviewed 15 June 2018 via mobile

We visited the spa for my cousins 30th birthday and the staff in the spa were amazing and Hollie who helped me arrange everyting couldn’t do enough for us. Even managed to arrange a welcome drink for the birthday girl 👍🏻👍🏻👍🏻More

Thank Emma J
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 16 June 2018

Dear Emma J, Thank you for taking the time to write to us in regards to your recent visit to the Alton Towers Spa. Firstly, a HUGE Happy 30th Birthday to your Cousin from us all here :) It's lovely to hear that you all...More

Reviewed 19 May 2018

Great day, staff very friendly, facilities good but change g rooms a bit small. Pool temperature great, not very big. Lots of extras like whirlpool etc. Cold drinks free. Lots of heated stone beds. Food good, not much choie but very nice. There for 6...More

Thank Barbara B
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 21 May 2018

Dear Barbara B, Thank you for taking the time to write your review. We are glad to hear you had a great day using our spa facilities. We appreciate you sharing your feedback with other people looking to visit and hope to see you again...More

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Questions & Answers
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Hollieepp
29 March 2018|
AnswerShow all 2 answers
Response from jenn4shepo | Reviewed this property |
There are good hairdryers but no straighteners........ And I couldn't see anywhere to plug any in.... Hope this helps.
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