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55 E Grand Ave, Chicago, IL 60611-5610
+1 312-464-1515
Review Highlights
The worst experience any retailer can offer

I bought a pair of Gucci shoes at this store a month ago and wore them twice. The second time it... read more

Reviewed yesterday
Whitewater, Wisconsin
via mobile
Fun makeover

I went here for the Dior's exclusive backstage services from Yelp and I did receive a makeover... read more

Reviewed 3 weeks ago
Jane V
Chicago, Illinois
via mobile
Read all 102 reviews
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  • Excellent62%
  • Very good26%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
55 E Grand Ave, Chicago, IL 60611-5610
Near North Side
+1 312-464-1515
Write a Review
Reviews (102)
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1 - 10 of 76 reviews

Reviewed yesterday via mobile

I bought a pair of Gucci shoes at this store a month ago and wore them twice. The second time it was rainy outside and water leaked in the right one. I went in to exchange due to one of them being defective and was...More

Thank arberagushi
Reviewed 3 weeks ago via mobile

I went here for the Dior's exclusive backstage services from Yelp and I did receive a makeover, however, I was not happy with the makeover that I received. The person who did mine put on six times as much makeup as I normally wear, and...More

Thank Jane V
Reviewed 4 weeks ago via mobile

We had an amazing experience. We shopped in this beautiful and elegant store. The store manager, Renata, helped us personally and all the people the people that worked there were kind and attentive. It was the anniversary sale and it was festive. We dined there...More

Thank dorisjaf
Reviewed 7 July 2017 via mobile

We went in here are few times for something to eat and drink and also a look at the shops the food was great as good choice of different types of foods and prices

Thank ken a
Reviewed 15 June 2017

Ended up at Nordstrom for some jeans and found some great deals on clothes. Tons of great selection and deals. Usually don't go pass the shoe department but next year will be my first stop.

Thank Julie T
Reviewed 20 April 2017

Unfortunately, this review pertains to a lot of retail stores that used to be high end and amazing in terms of goods offered and service. I went to the lingerie department and the clerk did a fine job. Not an amazing job but okay. Certainly...More

1  Thank kimaB3954PV
Nordstrom_Reviews, Owner at Nordstrom, responded to this reviewResponded 23 June 2017

We're sorry to hear this was your experience and can certainly understand your frustration. Please know, we've shared your feedback with our teams and we appreciate you taking the time to bring this to our attention. -Allie

Reviewed 6 April 2017

Quite possibly the nicest Nordstrom I have seen over the years. Well organized, well layed out, attentive sales team, overall enjoyable shopping experience. The small "mall" they are attached too leading out to Michigan avenue was slightly disappointing, but this does not take away from...More

Thank Wicked04
Reviewed 1 April 2017

Samples mainly on the clothing side is high class. The hospitality goes hand in hand.A nice way to shop without visiting a mall.Just keep your fingers crossed that not everyone starts shopping on jumping Internet.

Thank Phayao13
Reviewed 31 March 2017 via mobile

I am not a big Nordstrom shopper, but surprised by this particular store in Chicago. Perhaps one of the best men's shoes department in all of Chicago. Designers include Gucci, Prada and Tod's.

Thank Gregrob1980
Reviewed 23 March 2017

... I was rather surprised to see this trendy store turning regular mall that is trying to promote and sell anything and everything , from computers and cars on display to the traditional dept store merchandise, to customers. Plus some vendors with some edgy fashion...More

Thank irina g
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