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Donald E. Stephens Convention Center

Certificate of Excellence
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Address: 5555 N. River Road, Rosemont, IL 60018
Phone Number:
+1 847-692-2220

TripAdvisor Reviewer Highlights

Read all 261 reviews
Visitor rating
  • 76
  • 99
    Very good
  • 54
  • 17
  • 5

Attended acen for all three days. Had more than enough space to host the event. Was well staffed as you saw security at various checkpoints and vendors attending shops. It also... read more

Reviewed 1 week ago
Chris R
via mobile
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261 Reviews from our TripAdvisor Community

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Showing 251: English reviews
Streamwood, Illinois
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

This convention center is very nice size and i have loved coming to conventions here several times a year. The staff were nicer than usual and the only complaint was they were forcing people out of the panel areas during the adult panels and photoshoots. It was not midnight yet but they were still pretty rude even though panels were... More 

Thank Lisa A
Lisle, Illinois
2 reviews
Reviewed 1 week ago NEW

ACen was held here for now 20 years on this day, 5/23/2017. The weekend consisted of fantastic wonders that EVERYONE enjoyed. Every time an event is held here, it's not just a great time, it makes you want to come back for more. Let's just level for a minute and talk about the staff: they know customer service AND security... More 

Thank the13thspell
2 reviews
Reviewed 1 week ago via mobile

Attended acen for all three days. Had more than enough space to host the event. Was well staffed as you saw security at various checkpoints and vendors attending shops. It also connects to a couple hotels nearby so make traveling a bit easier. This is a great place to visit with so many different events hosted here often.

Thank Chris R
Jackson, Michigan
Level Contributor
15 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

The convocation center is an extremely beautiful building in a nice area! There seemed to be plenty of parking. However, be prepared to possibly pay a good deal for parking. We paid $15 for the convocation's parking structure. Once inside the place is a lit bigger then expected! Overall, was a pretty good experience and it was easy in and... More 

1 Thank Keado7
Level Contributor
34 reviews
9 attraction reviews
Reviewed 4 weeks ago

Was here for my nephew and friends for a fun and crazy convention. There was lots to do and see. The center did a amazing job catering to all the people and all the events that took [place over the 3 days. Not a dull moment.

Thank C2197MAthomasv
Pueblo, Colorado
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 12 April 2017

Nice venue! Displays were well done, lighting could have been better. Vendor mall was spacious. Food court was nice!

Thank IQuilt4fun
Guangzhou, China
Level Contributor
5 reviews
Reviewed 7 April 2017

Very spacious! There's enough space for a couple conventions to run at the same time without crowding each other. They've updated the murals on the upper floor, so it looks nicer than the creepy European scene that used to be there. The staff keeps the areas clean and there's visible security if any problems arise. Restrooms are kept clean, there's... More 

Thank sarahmN1447KK
Chicago, Illinois
1 review
Reviewed 28 March 2017

Opened OVER ONE HOUR later than advertised on a SUNDAY during a weekend CONVENTION. Wrap your brain arounbt THAT for a moment. Over a hundred volunteers waiting in line for over one hour to start their day while THREE employees move around inside slowly, then turn on the lights, then one leaves to use the public bathroom for about 15... More 

Thank complexity010
Level Contributor
129 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 71 helpful votes
Reviewed 27 March 2017

This is a nice convention center. Any negatives were more on the part of the convention then the actual venue. We parked at our hotel, so we did not deal with parking. Finding our way around the venue was easy. They could use more food stands since the lines were very long and we didn't even bother waiting.

Thank BluWanderlust
Level Contributor
57 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
Reviewed 27 March 2017

We went to the Walker Stalker and Heroes Con. We usually go to a similar convention in Cincinnati, but this was so much closer to home. I loved how much room there was in the place. The other venue we go to is so much smaller and makes it so much more crowded. My only issue was $15 for parking,... More 

Thank Joseph B

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South Bend, Indiana
Huntington, New York, United States
3 months ago

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?