We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Horseshoe Casino

711 Horseshoe Blvd, Bossier City, LA 71111-4417
+1 800-895-0711
Website
Save
Review Highlights
Second Best

Casino is clean, wait staff has improved in the casino. They are little behind in getting new slot... read more

Reviewed 4 days ago
Sharon T
,
Holly Lake Ranch, United States
Best of the Best

This Hotel/Casino has everything one would want from beautiful rooms to a 3 level Casino to some of... read more

Reviewed 5 days ago
JOHNSON R
,
GEORGETOWN
Read all 943 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
More
Take your pick of over 1,500 slot machines, 50 exciting table games and four gourmet restaurants at this huge casino and resort complex.
  • Excellent49%
  • Very good27%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“table games” (40 reviews)
“burger bar” (11 reviews)
“slot machines” (35 reviews)
LOCATION
711 Horseshoe Blvd, Bossier City, LA 71111-4417
CONTACT
Website
+1 800-895-0711
Write a Review
Reviews (943)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 939 reviews

Reviewed 4 days ago

Casino is clean, wait staff has improved in the casino. They are little behind in getting new slot machines and some of the older machines need to be replaced. Hotel is nice and restaurants are very good.

Thank Sharon T
Reviewed 5 days ago

This Hotel/Casino has everything one would want from beautiful rooms to a 3 level Casino to some of the best eating a person could want-buffets to fine dining

Thank JOHNSON R
Reviewed 5 days ago

Treated great by all staff from the moment we walked in the doors! SOOOO nice to feel like they are really "happy you are there" and willing to help in any way possible, which is not such a common thing these days!

Thank 974deb
Reviewed 5 days ago

We did not stay at this property or play very long as the comps we receive are not as good as the other local casinos. Machines are outdated and need great improvement. Location is good with easy access to and from.

Review collected in partnership with Caesars Entertainment
Thank rolindac2017
Reviewed 6 days ago via mobile

I stopped here on a Sunday afternoon to kill some time and ended up spending 3 hours and some money but had a good time. I played slots on two different floors and enjoyed my time here. The employees here were all nice and friendly...More

Thank Douglas H
Reviewed 1 week ago via mobile

Great place to stay while traveling for business. Large, clean, quiet rooms. Free garage or valet parking. Small frig with freezer in room. Several restaurants on site, shopping, etc. Great rates! Great location.

Thank Pbsmithville
Reviewed 1 week ago

good trip. It been a long time I had not go gamble, but this time it got me excited and feel good about the trip. I did play and win $3,000 dollar at all three places. I am thinking about to come back this week...More

Review collected in partnership with Caesars Entertainment
Thank 791chanc
Reviewed 1 week ago

I'm not a gambler, but I thought it'd be cool to see the inside of a riverboat, except, you really never could tell you were actually on a boat. They've made a permanent doc, cut the side out of the boat (I guess) and other...More

Thank karenmarieg1
Reviewed 1 week ago

The Horseshoe Casino is a fun place to visit. Three floors and a variety of gaming gives everyone a chance to find what they want to play.

Thank J4255PMmichaeln
Reviewed 1 week ago

One of our favorite places to Stay..Rooms are always great. Food is Fabulous & the casino is fun. We always have a Great time..

Thank janicemI5885HD
Nearby
Nearby Restaurants
Saltgrass Steak House
379 reviews
.50 km away
Jack Binions Steak House
144 reviews
.04 km away
The Chocolate Crocodile
83 reviews
.53 km away
Four Winds
57 reviews
.12 km away
Nearby Attractions
Margaritaville Resort Casino
4,163 reviews
.87 km away
Sci-Port Discovery Center
271 reviews
.34 km away
Louisiana Boardwalk
730 reviews
.61 km away
Ask a question
Questions & Answers
Lucy E
1 July 2017|
AnswerShow all 6 answers
Response from Kathy J | Reviewed this property |
Hi...sorry I am a slot junkie. I do not play table games. But I have fun!!
0
Votes
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
19 March 2017|
AnswerShow all 2 answers
Response from casmarieb | Reviewed this property |
Well I had my three girls. Sadly after awhile we did not only to be followed the rest of the night by security. Which whom asked my husband was he allowed in casino. I said if he isn't give our return for room and we'll... More
0
Votes
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
19 March 2017|
AnswerShow all 2 answers
Response from Terry A | Reviewed this property |
Great Response to an unfortunate situation. This is the new America we live in, and as I have sat in amazement on many occassion at the lack of customer service & professional business acumen in today's environment - I... More
1
Vote