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Heli USA Airways - CLOSED

155 E Reno Ave, Suite E6, Las Vegas, NV 89109
+1 702-736-8787
Website
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Review Highlights
Bad Experience

When we arrived at Las Vegas the night before our helicopter flight over the Grand Canyon we called... read more

Reviewed 19 November 2014
yoli71152
,
Ramstein Germany
Thieves

As apparently every person that has booked with this company in the last 6 months, I STRONGLY... read more

Reviewed 4 November 2014
Erin E
,
Warner Robins, Georgia, United States
Read all 433 reviews
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Overview
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Heli USA Airways offers helicopter tours over the Las Vegas Strip, Hoover Dam, the Grand Canyon and transportation to the Grand Canyon Ranch Resort; for western-style entertainment and activities, tours to see the American bison and overnight experiences in authentic accommodation.
  • Excellent43%
  • Very good13%
  • Average7%
  • Poor10%
  • Terrible27%
18 Nov 2014
“Bad Experience”
3 Nov 2014
“Thieves”
LOCATION
155 E Reno Ave, Suite E6, Las Vegas, NV 89109
Paradise
This attraction is at McCarran Intl Airport
CONTACT
Website
+1 702-736-8787

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Reviews (433)
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1 - 10 of 409 reviews

Reviewed 19 November 2014

When we arrived at Las Vegas the night before our helicopter flight over the Grand Canyon we called to reconfirm our pick up time. We were told that they discontinued those CHARIOT OF FIRE flights a while ago. We were not only disappointed, since it...More

8  Thank yoli71152
Reviewed 4 November 2014

As apparently every person that has booked with this company in the last 6 months, I STRONGLY recommend that no one EVER book with this company again. Not only did they cancel our reservation the week of our trip (after it had been booked for...More

6  Thank Erin E
Reviewed 9 September 2014

I booked the helicopter flight and ranch experience with this company and it was a complete rip off. From the beginning it was unclear what the experience consisted of and no one answered my questions! All I was told was that I was gonna have...More

9  Thank Marie T
Reviewed 3 September 2014

DO NOT book with this company. We booked on a trip with them last November, they cancelled at the last minute because 'all' of their helicopters were broken. Then just to make it worse they still havent refunded the cost, wont respond to any queries...More

6  Thank Veeves75
Reviewed 21 August 2014

We had reservations - we could not get hold of anyone to confirm our reservation. Our hotel also called - still no reply. I even e mailed requesting a confirmation. Still no answer. We were told by travel agent after contacting via their 24 hr...More

4  Thank travelmonkey200
Reviewed 3 August 2014

We were travelling from Australia to Vegas and We made a booking for a helicopter flight over the Grand Canyon and the ranch experience for my birthday with a heli USA. It was all confirmed and was informed a shuttle would pick us up at...More

6  Thank Jann W
Reviewed 8 July 2014

Heli USA was the worst, most disorganised tour group that we experienced during our 4 weeks holiday in the USA. We booked an 8.30am pick up with 4.00pm return to our hotel with the tour including a helicopter ride through the Grand Canyon, lunch and...More

4  Thank Smitsy77
HeliUSA_Management, Director of Sales at Heli USA Airways, responded to this reviewResponded 11 July 2014

We are truly sorry to read about the experiences on this particular day. Obviously, we aim to learn a great deal from your example. Operationally, our intention is to deliver a safe, enjoyable tour and we do this regularly to much success. Our sincerest apologies...More

Reviewed 5 July 2014

We booked this tour for the helicopter experience and to see the Grand Canyon, but the helicopter was broken when we arrived. The ranch is nowhere near the Grand Canyon and we never got to see it! Then, they only wanted to reimburse us $100...More

7  Thank Ctfam15
HeliUSA_Management, Director of Sales at Heli USA Airways, responded to this reviewResponded 8 July 2014

We're sure that you can appreciate our safety position about your helicopter flight - safety is completely foremost and paramount. 'Grand Canyon To The Edge & Beyond' (the tour that you chose to take) is intended to be a mix of a Grand Canyon helicopter...More

Reviewed 22 June 2014

Having booked the cowboy ranch trip over the telephone and despite requesting email confirmation nothing was received. A few days before we were due to fly, heliusa contacted us to advise that "due to mechanical problems" our flight was cancelled - I was advised on...More

5  Thank Eramee
HeliUSA_Management, Director of Sales at Heli USA Airways, responded to this reviewResponded 24 June 2014

Thank you for your comments. Safety is foremost and paramount for helicopter flying; we are sorry that your flight did not go ahead. We sincerely apologise for the delay with your refund. Service management is taken very seriously. Please resend your email F.A.O Sales Director...More

Reviewed 10 June 2014

We went to the grand canon with Heli Ranch - Heli USA - Great time at the ranch - Horse Riding-Helicopter over the canon and lunch. Staff were brill, the helicopter was very good. very good value for money would recommend

2  Thank orlaclarke
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