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Palm Island Indoor Waterpark

8250 Park Rd, Batavia, NY 14020-1275
+1 585-344-2100
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Supposed to have been a good time 🙄😔

This place is disgusting!!!!! The young lifeguards prance around all the men, meanwhile a little... read more

Reviewed 6 May 2018
Summer S
via mobile
Dirty

Water was cold and dirty. It was busy while we were there but I would not let my kids go in that... read more

Reviewed 16 April 2018
ErinEKM
,
Buffalo, NY
via mobile
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2 Fully Enclosed Body Slides 24’ Tall: Blue Barracuda: 169’ translucent blue Exits Building and comes back in. Crazy Cobra: 196 Orange with state of the art led Lighting inside, Exits building and goes back inside. Monsoon Lagoon: Children’s Pool & Play Area, Play Lagoon with Beach Entry. Yellow Single Racer Slide: Orange enclosed body slide. Hand Jets, Rope pull shower, 5 way tipping buckets, Mushroom Umbrella & More. Swim Lagoon:Basketball Hoop, Underwater Lighted Pool with waterfall, Underwater Lighted Hot Tub. Additional Features: 2 Birthday Party Rooms, Arcade with 15 plus Games and Photo booth, Full Service concession Stand, Men’s & Women’s Changing room, Locker rentals available. Don’t forget to check out the Gift Shop.
  • Excellent37%
  • Very good26%
  • Average16%
  • Poor10%
  • Terrible11%
Travellers talk about
“water slides” (11 reviews)
“older kids” (5 reviews)
“big slides” (3 reviews)
LOCATION
8250 Park Rd, Batavia, NY 14020-1275
CONTACT
Website
+1 585-344-2100
Write a ReviewReviews (140)
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"water slides"
in 11 reviews
"older kids"
in 5 reviews
"big slides"
in 3 reviews
"a lot of fun"
in 4 reviews
"mini family vacation"
in 2 reviews
"blast"
in 11 reviews
"ny"
in 2 reviews
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1 - 10 of 140 reviews

Reviewed 6 May 2018 via mobile

This place is disgusting!!!!! The young lifeguards prance around all the men, meanwhile a little boy came down the slide face first crying and choking. Water is dirty, pizza is hard, staff are ignorant and this was a horrible experience!! You can’t play music off...More

2  Thank Summer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2018 via mobile

Water was cold and dirty. It was busy while we were there but I would not let my kids go in that water, not that they wanted to anyway.

1  Thank ErinEKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018

Hotel room was old and walls were dirty and it was dusty/ towels looked dirty then get to the water park it was nasty/no towels at the water park bring your own/ shame to put a child in it/ poor kids don't know any different...More

Thank cook446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 21 February 2018

My five year old twins loved the waterpark. Can't beat the value. I happened to pick a weekend that required a hotel stay to get waterpark admission so that added to the cost but we turned it into a quickie vacation. We'll take the kids...More

Thank melodicagony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2017

Took 2 year old daughter multiple time. Small waterpark - 2 slides, basketball hoop pool, Jacuzzi "hot" tub (warm), jungle gym park for smaller kids. Bit pricey but on Mondays you can get in half priced. Went once when staying at the hotel and it...More

Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2017 via mobile

This water park and I say this lightly was as bad as the hotel that house's it. Small, cloudy water, super hot, dirty. Couldn't wait to get out of there.

Thank fredraymond522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2017

Good spot for family's to enjoy water park that is on the smaller side but much easier to keep track of them. They also have an outside pool attached that is accessible.

Thank Sheila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

I went here with my two kids, 7&4, and my friend with her twins, 4. Yes, it's geared for smaller kids, but the two water slides they have are for 41& up, and although my daughter was in fact a tad taller than that, their...More

1  Thank NAGEM18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom P, General Manager at Palm Island Indoor Waterpark, responded to this reviewResponded 15 December 2017

It is always hard for the staff when they have to disappoint a child about riding the slides. Just to clarify a bit our height requirement is 42" and above so that would be why she was so close. This is set in place by...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

Stayed at the attached hotel for a night this place was Perfect for the kids! It was smaller but great for a night or two close to highways inexpensive, and convenient

Thank Diana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2017

I was here with my kids when they were about 11 and 14. By then, they were just too old/ big for the attractions. Had I known of this park about 5 years prior, I would say it would be much better. The hotel room...More

Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
JudieS7
28 February 2015|
Answer
Response from Tom P | Property representative |
We have a family friendly SPA that is heated too 98.5 so that any of our guests can use it.
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