We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Niagara Falls USA Official Visitor Center

10 Rainbow Blvd, Niagara Falls, NY 14303-1132
+1 877-325-5787
Website
Save
Review Highlights
Amazing view!!!

The cascates are so beautiful. The view is excellent. You can enjoy a cruise to the river and shop... read more

Reviewed 2 weeks ago
Sandrine S
via mobile
Stored my luggage there

Staff were friendly and helpful. I was able to store my luggage there while I visited Niagara Falls... read more

Reviewed 24 January 2018
Sinead H
Read all 216 reviews
Get 10% off your next tour or activity booking.Valid for new TripAdvisor sign-ups only.
Join TripAdvisor
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
More
The Niagara Falls USA Official Visitor Center is operated by Destination Niagara USA and conveniently located in the heart of the downtown Niagara Falls tourist district, just steps from Niagara Falls State Park. We offer an array of services to enhance your visit to Niagara Falls USA including areas maps and brochures, itinerary planning assistance, tour referrals and attraction tickets, public restrooms, free WiFi and luggage storage (nominal fee). Free 30 minute parking is available in the parking lot adjacent to the Visitor Center at the corner of First Street and Rainbow.
  • Excellent60%
  • Very good24%
  • Average11%
  • Poor4%
  • Terrible1%
Travellers talk about
Closed Now
Hours
Hours Today: 8:30 AM - 5:00 PM
Suggested Duration: More than 3 hours
LOCATION
10 Rainbow Blvd, Niagara Falls, NY 14303-1132
CONTACT
Website
+1 877-325-5787
Write a ReviewReviews (216)
Traveller rating
Traveller type
Time of year
Language
  • More languages
All reviews
"gift shop"
in 12 reviews
"helpful with directions"
in 2 reviews
"cheap parking"
in 2 reviews
"free map"
in 2 reviews
"rainbow blvd"
in 3 reviews
"starting point"
in 3 reviews
"discovery passes"
in 5 reviews
"welcome center"
in 5 reviews
"answered all of our questions"
in 2 reviews
"great information"
in 2 reviews
"buy tickets"
in 4 reviews
"information desk"
in 2 reviews
"other attractions"
in 2 reviews
"new york"
in 4 reviews
"state park"
in 4 reviews
"canadian side"
in 6 reviews
"bucket list"
in 2 reviews
Filter

1 - 10 of 178 reviews

Reviewed 2 weeks ago via mobile

The cascates are so beautiful. The view is excellent. You can enjoy a cruise to the river and shop some souveniers. The cruise is amazing. If wanted can across to the Canada migration side by walking for some tour there acording to the regulations. The...More

Thank Sandrine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2018

Staff were friendly and helpful. I was able to store my luggage there while I visited Niagara Falls for a couple of hours. I picked up a map and got some suggestions.

Thank Sinead H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2018 via mobile

Heard the Falls were ‘frozen’ have never been, was a few hours away, had to go check ’em out .... and you know what? WELL WORTH THE TRIP! No the Falls are not frozen but they are still AWESOME!! My Heavenly Father knows how to...More

Thank Vicki J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 10 January 2018

Hi Vicki J, So happy to hear you were able to experience winter in Niagara Falls USA! Hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 2 January 2018

So wonderful for family reunions, we loved all of the sites we saw both the USA and Canadian sides awesome views

Thank Dr Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

Kelly, the manager, has big plans for the visitor center and it's already pretty good! I was there on an off-season Wednesday morning and was the only member of the audience for the film about the history of Niagara Falls. Very exciting and worth watching!...More

Thank ClaireinBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 6 December 2017

Hi ClaireinBrussels, Thank you so much for taking the time to submit a review. It seems as though you're referring to the Visitor Center located directly at Niagara Falls State Park - we're a short walk outside of the State Park near Goat Island. Hope...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

Very informative center, gives the background information to the falls, also interesting film about the falls history, usual concession area and gift shopMore

Thank Patricia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 6 December 2017

Hi Patricia D, Thank you so much for taking the time to submit a review. It seems as though you're referring to the Visitor Center located directly at Niagara Falls State Park - we're a short walk outside of the State Park near Goat Island....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2017

The Center is a big thing on the map so we decided to start from here. We thouhght we could buy tickets here but they only told us where to go and gave a map. They don't sell tickets or discovery Passes, but i'm sure...More

Thank Anastasia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 22 November 2017

Hi Anastasia E, Thank you so much for taking the time to submit a review. We do not sell tickets, but we do offer plenty of information here on Niagara Falls USA! We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017

Lots of valuable information about the U.S. Falls. There were maps and helpful staff to help with site planning.

Thank Carl-Marg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, Senior Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 20 November 2017

Hello, Carl-Marg! Thank you so much for the kind review! We hope you'll come back soon and experience Niagara Falls USA!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2017

We stopped in for specific info and left with so much info and lots of great suggestions from the staff.The people were loaded with ambition and knew every tourist attraction in the area.

Thank fisherman65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 20 November 2017

Hello, fisherman65! Thank you so much for taking the time to submit a review! We truly appreciate your feedback and hope to see you again soon in Niagara Falls USA!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017

I want to recommend to start your trip from here. Staff here gives you perfect ideas, how to spend your time.

Thank Uku S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 30 October 2017

Hi Uku S, Thank you so much for your kind review! Hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nearby
Nearby HotelsSee all 53 hotels in Niagara Falls
The Red Coach Inn Historic Bed and Breakfast Hotel
1,136 reviews
.09 km away
The Holiday Inn Niagara Falls
783 reviews
.10 km away
The Giacomo
953 reviews
.11 km away
Quality Hotel & Suites At the Falls
613 reviews
.13 km away
Nearby Restaurants
Third Street Retreat
185 reviews
.23 km away
Savor
278 reviews
.20 km away
Mario's Pizza
168 reviews
.27 km away
Red Coach Inn - Restaurant
1,199 reviews
.09 km away
Nearby Attractions
Niagara Falls State Park
3,509 reviews
.35 km away
Niagara Falls Observation Tower
689 reviews
.30 km away
Old Falls Street
52 reviews
.19 km away
Ask a question
Questions & Answers
pinkroses50
4 November 2017|
AnswerShow all 4 answers
Response from Pierre C | Reviewed this property |
sorry no information about that but I think you should browse the websites of hotels to get the right answer
0
Votes
Marcy C
12 June 2017|
Answer
Response from ladc2001 | Reviewed this property |
No cost to look😀 They charge a small fee to watch the film
0
Votes
chris4762017
30 May 2017|
AnswerShow all 2 answers
Response from wdw540 | Reviewed this property |
I don't believe so.
0
Votes