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Ruby City Gems & Minerals

130 E Main St, Franklin, NC 28734-3045
+1 828-524-3967
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Review Highlights
Great museum & Gem/Rock Shop

All you need to know is this: our herd is as follows: 10, 15, 16, 22 year old boys, 22 year old... read more

Reviewed 3 weeks ago
Laurie-Ann C
,
Freedom, Indiana
via mobile
Interesting Collection of Minerals and Gems

This shop is deceptively big. Had some interesting minerals and gems on display. The actual... read more

Reviewed 4 weeks ago
newyorkdoll4
,
Atlanta, Georgia
Read all 30 reviews
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Overview
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Seasonal Hours Open For Season March 1st Closed April 8-16 (Spring Break)
  • Excellent78%
  • Very good13%
  • Average6%
  • Poor3%
  • Terrible0%
Travellers talk about
“great museum” (3 reviews)
“for sale” (5 reviews)
Closed
All hours
Hours Today: Closed
LOCATION
130 E Main St, Franklin, NC 28734-3045
CONTACT
Website
+1 828-524-3967
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Reviews (30)
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1 - 10 of 30 reviews

Reviewed 3 weeks ago via mobile

All you need to know is this: our herd is as follows: 10, 15, 16, 22 year old boys, 22 year old girl, their parents and moi were here 45 minutes and everyone was a happy camper. The museum is small, but, has some excellent...More

Thank Laurie-Ann C
Kevin K, Owner at Ruby City Gems & Minerals, responded to this reviewResponded 2 weeks ago

Thanks for your review! yes our museum is small compared to some but we often get told we have things the Smithsonian does not have! Ruby City has the largest privately owned pre-columbian artifact collection on display! Its satisfied customers like you that make our...More

Reviewed 4 weeks ago

This shop is deceptively big. Had some interesting minerals and gems on display. The actual retail part is pretty lacking. Staff was not friendly. Worth stopping in to the exhibits in the back.More

Thank newyorkdoll4
Kevin K, Owner at Ruby City Gems & Minerals, responded to this reviewResponded 4 weeks ago

Thank you for your review! As always we take them seriously and want to use your criticism in a positive manner. My apology about our staff not being friendly this is NOT the norm around here. As a 4 generation business we could not of...More

Reviewed 30 June 2017

Nine of us, including 4 small children, stopped in to see what this was all about and were glad we did. The free (donations accepted) museum, with not only gems, itself is worth the stop and the staff is very friendly. I think we spent...More

Thank gobble2
Kevin K, Owner at Ruby City Gems & Minerals, responded to this reviewResponded 1 July 2017

Thanks Guys! Definitely remember you! Nice to see excitement over nature's wonders! Like you say, we are NOT a tourist trap and never have been. For over half a century (yes half a century) Ruby City has provided a 100% free museum of gems and...More

Reviewed 25 October 2016

I had a couple of my native mined Sapphires cut and set into a pendant. It turned out beautifully! There were a few hiccups along the way (the 2 stones were put into 2 separate pendants and had to wait another 2 weeks for it...More

Thank Mo S
Kevin K, Owner at Ruby City Gems & Minerals, responded to this reviewResponded 27 October 2016

Thanks for the great review! Because we personally serve each customer and each stone we process is individual, this type of work is not 100% science. WE ACTUALLY CUT YOUR STONE. No hype, no sleight of hand, no BS, only cutting and mounting by hand...More

Reviewed 13 October 2016

I stopped in here in early October and was amazed at the variety and quality of gemstones, crystals and minerals. The owner is proudly third generation and he was very helpful and knowledgable. This is not your typical touristy gem shop. Highly recommend if you...More

Thank Sonia T
Kevin K, Owner at Ruby City Gems & Minerals, responded to this reviewResponded 14 October 2016

You are correct when you say proud owner third generation......I began working for my family when I was 8 years old in 1974. My family taught me hard work, determination, honesty and fair business principles and I am proud to continue this into the next...More

Reviewed 5 October 2016 via mobile

This store has a nice variety of stones, minerals and gems. I wanted some unset 2mm faceted gemstones. These are tiny! The ladies were patient and helpful working with these little gems and helped me find exactly what I wanted.More

Thank Rita W
Kevin K, Owner at Ruby City Gems & Minerals, responded to this reviewResponded 14 October 2016

Thanks for the great review! All of us here are always patient with our customers whether they are newbies or experienced in rocks, gems, specimens and jewelry. We like to give all who come here that good experience they will remember and take back home...More

Reviewed 7 August 2016 via mobile

I went to get an estimate to get some native stones that I found at a local mine. They were very helpful to my wife and I. They had a large variety of stones and jewelry to purchase.More

Thank Eugene B
Kevin K, Owner at Ruby City Gems & Minerals, responded to this reviewResponded 14 October 2016

Our goal at Ruby City is to be honest and fair when we examine customers gemstones when they are considering having them cut and polished. We pride ourselves as being the area's go to place for no bull, no hassle lapidary services. We will always...More

Reviewed 1 August 2016

My first trips to Ruby City were in the eighties when I was a kid. I remember being amazed by their museum and a room with lighting that made a collection of stones glow in neon colors. I returned to Ruby City several times as...More

Thank PizzaAndBeerLovr
Kevin K, Owner at Ruby City Gems & Minerals, responded to this reviewResponded 2 August 2016

It's so nice to have made such an impression on someone. Having customers return year after year to enjoy our ever changing store, and to bring the next generation, shows me we have been doing something right! I'm 3rd generation and my son Evan now...More

Reviewed 28 June 2016 via mobile

really worth going in if you are in franklin, even if you're not that into stones. they have a museum in the lower level and an impressive selection of tumble stones, salt lamps and incense on the main level. prices are much more reasonable than...More

Thank XelaGringa
KevinKlatt, Owner at Ruby City Gems & Minerals, responded to this reviewResponded 29 June 2016

Thanks for your positive feedback! As you say, even if you're not into stones, we have tons of gift items, great jewelry, all in a remodeled store with a large museum! We are always getting new items so come back often to see what's trending!...More

Reviewed 9 June 2016 via mobile

We were very impressed with the variety of gems and the large amount of quality settings for jewelry. The owner was extremely knowledgeable and friendly. They helped us with the equipment we needed to get started on a new hobby. We will be back.

Thank Terry D
KevinKlatt, Owner at Ruby City Gems & Minerals, responded to this reviewResponded 29 June 2016

Thanks for that great review! I'm so pleased to hear how we compare to other stores. From the sounds of it, we are doing something right! If in the future we can do anything else for you, please do not hesitate to ask.

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