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JACK Cleveland Casino

100 Public Sq, Cleveland, OH 44113-2208
+1 216-297-4777
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Review Highlights
Exciting Atmosphere

Not a big gambler but this place is located in the heart of Downtown and it was really happening... read more

Reviewed yesterday
7Bond7
,
Indianapolis, Indiana
Came for fun lost all. Servers were rude

Eh. Kinda rude. All slots are losers. Servers rude and the drinks are weak. Lost all my money. Took... read more

Reviewed yesterday
KKost268
,
Cleveland, Ohio
via mobile
Read all 6,944 reviews
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Overview
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Originally recognized as Horseshoe Casino Cleveland, we opened as Ohio's first full-service casino inside the historic Higbee Building in downtown Cleveland, OH in May 2012. Adding to the city's impressive sports, entertainment and cultural attractions, JACK Cleveland Casino welcomed more than give million guests to the casino in its first year of operations. The $350 million gaming destination employs 1,600 team members and features 1,600+ slot machines 89 table games and a large Poker room; along with lounges, a buffet restaurant and a three-outlet food court. JACK Cleveland also has partnerships with a dozen local restaurants and three downtown hotels. During construction the development created nearly 2,000 construction jobs.
  • Excellent39%
  • Very good32%
  • Average20%
  • Poor5%
  • Terrible4%
Travellers talk about
“table games” (378 reviews)
“poker room” (94 reviews)
“spread buffet” (73 reviews)
Open Now
All hours
Hours Today: 00:00 - 23:59
LOCATION
100 Public Sq, Cleveland, OH 44113-2208
CONTACT
Website
+1 216-297-4777
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Reviews (6,944)
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1 - 10 of 6,926 reviews

Reviewed yesterday

Not a big gambler but this place is located in the heart of Downtown and it was really happening. Great atmosphere, plenty to do, lots of excited people..except for me...my $20 definitely went to waste or to support the light bill. They had slots, tables,...More

Thank 7Bond7
Reviewed yesterday via mobile

Eh. Kinda rude. All slots are losers. Servers rude and the drinks are weak. Lost all my money. Took 19 mins are a bartender to attend me

Thank KKost268
Reviewed 2 days ago

Stopped in because it was so close to our hotel. We had fun, and I loved the fact that it was NO SMOKING! We don't have that in California.

Thank joeysgirl88
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded yesterday

Thank you for the positive love! We hope to see you again during your next trip to the east coast!

Reviewed 2 days ago via mobile

Was in town doing the tourist thing when our friends said we should go gambling. The pai gow tables were kind to me, BUT the cocktail waitresses were nowhere to be found. Even after the pit boss made a call, it still took 45 minutes...More

Thank Edelan
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded yesterday

Hello Edelan. Thank you for providing your valuable feedback. We will pass this along to our Food & Beverage team to review.

Reviewed 4 days ago

Really nice place. Only spent a short amount of time here because we had many sites to see in a limited amount of time.... but it was nice. Staff was helpful. HUGE selection of slots, cash out machines plentiful, clean bathrooms, not a lot of...More

Thank peg2635
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded yesterday

That sounds like the perfect experience we strive to provide to every guest, every time - no matter what. Thanks for making the time for us during your trip, Peg. We hope to see you again soon!

Reviewed 5 days ago

We walked over to this casino. We spent a couple of hours there. Lots of variety of games. We wanted to get a bite to eat. There was not too many restaurants to get food and the food we got was not great They are...More

Thank nevada747747
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 4 days ago

Hello there. Thanks for stopping by during your visit to Cleveland! Beginning August 24, we will have a 24/7 sandwich shop opening named Stack'd, as well as a fast casual pasta bar named Nonna Pazza. We hope you will stop by on next trip to...More

Reviewed 6 days ago via mobile

When I visit Cleveland are usually stop at Jack's because of my fond memories of hippies department store which occupied the space previously. I don't find the energy level at Jack's to be particularly high and I think that contributes to a lack of luck...More

Thank Stevetiger
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 5 days ago

Hi Steve. Yes, Corky & Lenny's is a part of our Level 2 quick-serve food outlet. We appreciate your feedback and will forward it to our Leadership team for further review. We hope you reconsider and visit again!

Reviewed 1 week ago

We enjoyed our first visit and even won at the penny slots. We didn't stay too long because we left while we were up.

Thank Sandirp
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Congratulations on your win! We hope to see you again soon!

Reviewed 1 week ago via mobile

We walked in the back of the building and realized we were in a mall. It was Sunday evening and the stores were all closed. Once we got to the casino, it was beautiful inside and smoke free. Lots of slot games were available to...More

Thank Kelly H
JACK T, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Hi Kelly! Yes, we are conveniently connected to Tower City Center (which offers many stores, restaurants and even hotels). We are delighted to hear you had a nice time and can't wait to see you again on your next trip!

Reviewed 1 week ago via mobile

This casino is quite large for not being Vegas. It was very clean and fun. It was smoke free or not much smoking because I don't remember seeing a cigarette in the place...nice place to go after a ball game downtown.

Thank mark c
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Hi Mark! We love being smoke free and connected to the heart of downtown Cleveland! We are delighted to hear that you felt the same way. We hope to see you again soon!

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Ask a question
Questions & Answers
lac1208
14 July 2017|
AnswerShow all 10 answers
Response from Jack Cleveland C | Property representative |
Hi there! Valet parking is complimentary for C & K members of ClubJACK. For J & A members and non-members of ClubJACK the rate is $45.
0
Votes
Unassuming
12 June 2017|
AnswerShow all 4 answers
Response from Jack Cleveland C | Property representative |
Hello there! JACK Cleveland offers complimentary wheelchairs for easy access in the Welcome Center. Scooters can be rented for $20 for 12 hours and $35 for a 24 hour day. Both wheelchairs and scooters can be requested at... More
0
Votes
ggag1115
27 April 2017|
AnswerShow all 5 answers
Response from Jack Cleveland C | Property representative |
Hi there! We are located in the Higbee Building, which is easily connected to Tower City Center. Within walking distance you have the Ritz-Carlton, Cleveland, Renaissance Hotel, The Westin, Hilton Cleveland and The Hyatt... More
2
Votes