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Plex HiWire Family Fun & Sports Center

741 Fashion Dr, Village at Sandhill, Columbia, SC 29229-7936
+1 803-360-7300
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Review Highlights
No advantage to pre-purchased tickets

My son had been asking us to take him to HiWire for quite some time. We decided to celebrate his... read more

Reviewed 13 October 2017
married2bk
,
Columbia, South Carolina
Not Impressed

I took my 14 year old to the Plex thinking it would be a nice weekday break. This was our first... read more

Reviewed 8 July 2017
CLJones2738
,
Bossier City, Louisiana
Read all 34 reviews
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Plex HiWire Sandhills is a 90,000 sq. ft. Family Fun Center that hosts HiWire Ultimate Trampoline Park featuring Massive Continuous Trampolines, Olympic-size Foam Pits, Ninja Warrior Obstacle Course, Air-Slam Basketball Goals and Dodgeball Stadium. Our Full Size Regulation Roller Skating Rink is always Rocking & "Jumpin Jacks" Inflatable Park is the largest in the Midlands! Play at our State of the Art Arcades which have Amazing Redemption Prizes! Plex HiWire is also Birthday Party Headquarters and is perfect Venue for Corporate or School Groups!
  • Excellent38%
  • Very good23%
  • Average17%
  • Poor8%
  • Terrible14%
12 Oct 2017
“No advantage to pre-purchased tickets”
8 Jul 2017
“Not Impressed”
Open Now
All hours
Hours Today: 1:00 PM - 7:00 PM
Suggested Duration: 2-3 hours
LOCATION
741 Fashion Dr, Village at Sandhill, Columbia, SC 29229-7936
CONTACT
Website
+1 803-360-7300
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Reviews (34)
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1 - 10 of 34 reviews

Reviewed 13 October 2017

My son had been asking us to take him to HiWire for quite some time. We decided to celebrate his 12th birthday there with a few cousins and friends. We pre-purchased tickets assuming that would expedite the process like it does at similar venues in...More

Thank married2bk
Reviewed 8 July 2017

I took my 14 year old to the Plex thinking it would be a nice weekday break. This was our first time visiting. There was noone at the desk when we arrived around 1015 a.m. so we had to wait for someone to show up...More

1  Thank CLJones2738
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this reviewResponded 12 July 2017

Thanks for your feedback!

Reviewed 5 July 2017

The family went to the Plex specifically for laser tag. We ended up competing with two other groups. We all had an awesome time. My only complaint is that the course is somewhat small, even though it's two levels. Who knew you could work up...More

Thank Twana J
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this reviewResponded 6 July 2017

Thanks Twana for the Awesome 5 Star Rating and Review! We really appreciate you taking the time to let us know how we are doing! And so Excited that you and your family had a Blast at Sector X! We love good clean Family Fun!...More

Reviewed 13 March 2017 via mobile

I had an extremely bad experience at Plex Hiwire in Columbia, Sandhills. When we arrived there the lines were very long just to sign a waiver. We then heard from the guest that they had some more around the corner so we went and stood...More

Thank AJRButlerPhd
Lori H, Guest Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this reviewResponded 25 March 2017

Hi AJR, We are so very sorry you're experience was less than perfect at Plex HiWire. We do appreciate you taking the time to give us feedback though. We always strive to give excellent customer service so we are sorry we fell short. Hope you...More

Reviewed 30 January 2017 via mobile

I hope you enjoy my rebuttal to your reply. An excerpt from your reply to my review last year, Jan 2016... "Jumping Jacks Inflatable Park has become so popular that we are actually in the process of changing the time limits allowed per ticket.. It...More

1  Thank AlexSummers
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this reviewResponded 31 January 2017

Hi Alex, So glad you had a Great Time at Plex HiWire and especially Jumpin Jacks!! We appreciate your comments. Feedback is a gift and we do appreicate you taking the time to let us know how we are doing! Have a Super Day!

Reviewed 9 January 2017 via mobile

An easy way to where out those kids with lots of energy, especially on a cold day. The kids all had a great time. Our kids are 5, 4, and 22 months. All of them had a blast. A couple points: 1) take the time...More

Thank RML1672
Lori H, Guest Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this reviewResponded 10 January 2017

Hi RML1672! Thanks so much for taking the time to write an AWESOME REVIEW on Plex HiWire! We really appreciate your comments and suggestions for future guests! And Super Excited all your kiddos had a BLAST! We really appreciate your patronage and supporting local business...More

Reviewed 12 October 2016

I been here several times in the past with my family. I have 1 boy and three girls and there is me and my wife plus a family friend. We have brought the kids here many times in the past two years and had no...More

2  Thank brian0910
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this reviewResponded 19 October 2016

Hi Brian, Thank you for taking the time to write a review. We are certainly sorry you had a less than pleasant experience and it certainly sounds like there was a misunderstanding in regards to our new policy requiring our Grippy Jump socks. We put...More

Reviewed 15 August 2016 via mobile

Sandhills location, Columbia, SC. Horrible. Air conditioner not working. Inside thermometer reading 84 degrees. Being a Registered Nurse I Immediately went to management to inform them of possible liabilities due to heat related injuries. They refused to listen , I asked to speak to the...More

2  Thank thejetsetter1
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this reviewResponded 15 August 2016

Hi, We are so sorry about the heat in the building yesterday. We were having issues with air conditioners and we do apologize. They should be fixed today. Again, we apologize. We also want to apologize is there was miscommunication. We are a Local Small...More

Reviewed 15 August 2016 via mobile

I went to Plex to celebrate my niece's second birthday. The manager and staff delivered less than acceptable customer service; the temperature was incredibly uncomfortable, particularly for a sports complex; our cake was ruined at the hands of stag due to their negligence and the...More

3  Thank edswilkerson
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this reviewResponded 15 August 2016

Hi EdWilerson, We are so sorry for the heat in the building yesterday. We were issues with our air conditioning and we are getting it fixed today. We pride ourselves on having the highest of standards in customer service and do apologize if we feel...More

Reviewed 28 July 2016

we went to the irmo plex off of Peak exit. Was disappointed we had been given 2 passes to come back and jump but they said ice skate on front and no manager signed them, so I paid $15 for my nephew to jump 45...More

1  Thank Les H
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this reviewResponded 31 July 2016

Hi Les, We do apologize for your experience at Plex HiWire. We really do strive to have excellent customer service. We actually do have a ramp that meets ADA guidelines for you to view your guests actually on the trampoline floor. Sorry you were not...More

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