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James Avery Craftsman

Retail Store and Company Headquarters, Harper Road, Kerrville, TX 78029
+1 830-895-6800
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Review Highlights
Poor management and customer service

Visited two stores in Austin. One of them did not have enough lights. So dark. The Customer Service... read more

Reviewed 1 week ago
janetclinton
,
Austin, Texas
A Crafty Little Area

James Avery has a rich history wrapped with a joyful extended family. It is a nice area for a... read more

Reviewed 12 June 2017
4ElevenTechs
,
San Antonio, Texas
Read all 67 reviews
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Overview
  • Excellent79%
  • Very good17%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
Closed Now
All hours
Hours Today: 09:00 - 18:00
LOCATION
Retail Store and Company Headquarters, Harper Road, Kerrville, TX 78029
CONTACT
Website
+1 830-895-6800
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Reviews (67)
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1 - 10 of 67 reviews

Reviewed 1 week ago

Visited two stores in Austin. One of them did not have enough lights. So dark. The Customer Service reps were busy with other customers. Did not even say, "please wait." Had to wait 15 minutes before talking to a representative. On other occasion, I was...More

1  Thank janetclinton
Reviewed 12 June 2017

James Avery has a rich history wrapped with a joyful extended family. It is a nice area for a stroll with excellent views creating a meaningful connection with the store and its products.

Thank 4ElevenTechs
Reviewed 30 May 2017 via mobile

So much history and love we could purchase Camp Waldemar charms for our daughter. Michael was super fun and knowledgeable! Really enjoyed our visit!

Thank willslittleone
Reviewed 23 May 2017

If you've never been there before, you need to visit the James Avery retail store on Harper Road in Kerrville.TX (on I-10). The silver, gold, or mixed metal pieces are outstanding and the pricing is fair for the product. I treated myself to a birthday...More

Thank Sabia M
Reviewed 4 April 2017

Last time we were at the factory was 25 years ago (or so) and when we walked in (Judie wearing some originals) the ladies all were amazed and just loved what we came with. Lisa helped us work through many pieces and what we ended...More

Thank Doug G
Reviewed 25 March 2017

Wife enjoyed store. 2 minutes from main highway. Nicely manicured village. Many building where jewelry is made but only one store to buy. Pretty busy but staff is very helpful! Spent an hour and about $500. Enjoy..

Thank justtraveling_12
Reviewed 5 March 2017

My brother had been telling us about the James Avery place just outside Kerville TX. So we decided to stop in last weekend to check it out. Man this is much different than the crowded ones in San Antonio TX. They had some new items...More

Thank Texascouple9290
Reviewed 5 December 2016

The modern store fronts the Avery museum on the backside of the property and it is a great way to spend several hours. The staff is amazingly friendly and interested in what you might be looking for, even if it's simply conversation.

1  Thank mcfly3
Reviewed 29 November 2016

After dissenting opinions from the GPS on my phone and the one in the car, we found the sprawling James Avery "ranch" on its own road (Avery Rd.). The main store and parking lot is very well marked so you will have no problem finding...More

1  Thank OmniEpicurean
Reviewed 27 November 2016 via mobile

My husband planned a trip here so that he could take me to the James Avery factory. The store is full of every piece they make. Beautiful! The staff is so kind and helpful. One lady even came outside because she saw us trying to...More

1  Thank txteacher_girl
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Questions & Answers
Beth S
14 July 2015|
Answer Show all 3 answers
Response from ctb2 | Reviewed this property |
The new store has an area that takes you thru all the processes of design and making the jewlery. Before this the only thing available was standing on one side of a large window and watching some of the crafts people from a... More
3
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