Atomic Koi

Atomic Koi, Fitchburg: Hours, Address, Atomic Koi Reviews: 3/5

2:00 PM - 2:30 AM
Monday
4:00 PM - 2:30 AM
Tuesday
4:00 PM - 2:30 AM
Wednesday
4:00 PM - 2:30 AM
Thursday
4:00 PM - 2:30 AM
Friday
2:00 PM - 2:30 AM
Saturday
4:00 PM - 2:30 AM
Sunday
6:00 PM - 2:30 AM
What people are saying
DISRESPECTFUL!! PLEASE TRAIN YOUR BARTENDERS....
Jul 2019
3rd visit to Atomic Koi during July: Saturday evening 7/27/2019. Our first 2 times, were on Sunday afternoon/evenings during July 2019 were perfect. The Sunday evening barender was fantastic, very experienced, very respectful, perfect!!! 3rd visit on a Saturday evening July 27, 2019 9:00 pm was awful. (2 bartenders working...bar less than 45% full). Myself, and 2 girlfriends arrived and were able to get 3 chairs at the bar. Ordered and recieved our 1st drinks. I gave bartender my credit card to hold open. After 15 minutes the girls had to go use the restroom, I said I would put some money in the juke box as there wasn't any music playing. Before the girls headed to the restroom, 1 of them decided to order a Lemon meringue martini. That girl also left her purse at the bar where we were seated. I went to the juke box. After they came out of the restroom they met me at juke box to pick songs. Within 2 minutes of leaving the bar stools, and leaving the purse and drink coasters at our spots, and having given the bartender my credit card to hold and keep our tab open, and having placed an order for a martini....I looked back at our spots at the bar, which had been taken by 3 other patrons. Purse pushed aside, coasters and napkins replaced with new ones for the patrons that took our spots. I asked the male bartender working.."you couldn't hold our spot while the girls used the restroom, and i picked some songs"? I said, "We had 3 coasters and a purse there". His response.."Well, there weren't any drinks on the coasters". My response was, "A good bartender would have had our backs and saved our spots, please close out my tab". The female bartender who had been asked by one of the girls to make her a Lemon Martini before they went to the restroom then refused to fulfill her request because the male bartender relayed to her my comment about what a good bartender would do. How ridiculous....we will never return to this bar. We always tip very generously to the local Fitchburg/Madison establishments. I hope that the ownership will use this loss, and complete disaster of customer service, as a teaching tool for "some" of their bartenders...of whom are very inexperienced and morally challenged. Unfortunately, I will pass along this experience that we didn't ever expect or deserve. I hope that the ownership of Atomic Koi understands and remembers that it is the customer base that allows them to grow and succeed. Unless you trained these 2 bartenders yourself....I would recommend a remedial course for your management team on "Customer Service". Good Luck!! You lost 3 customers....at the least. Thank You, Shaun M.

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3.0
8 reviews
Excellent
1
Very good
3
Average
1
Poor
0
Terrible
3

Shaun M
1 contribution
DISRESPECTFUL!! PLEASE TRAIN YOUR BARTENDERS....
Jul 2019 • Friends
3rd visit to Atomic Koi during July: Saturday evening 7/27/2019. Our first 2 times, were on Sunday afternoon/evenings during July 2019 were perfect. The Sunday evening barender was fantastic, very experienced, very respectful, perfect!!! 3rd visit on a Saturday evening July 27, 2019 9:00 pm was awful. (2 bartenders working...bar less than 45% full).
Myself, and 2 girlfriends arrived and were able to get 3 chairs at the bar. Ordered and recieved our 1st drinks. I gave bartender my credit card to hold open. After 15 minutes the girls had to go use the restroom, I said I would put some money in the juke box as there wasn't any music playing. Before the girls headed to the restroom, 1 of them decided to order a Lemon meringue martini. That girl also left her purse at the bar where we were seated. I went to the juke box. After they came out of the restroom they met me at juke box to pick songs. Within 2 minutes of leaving the bar stools, and leaving the purse and drink coasters at our spots, and having given the bartender my credit card to hold and keep our tab open, and having placed an order for a martini....I looked back at our spots at the bar, which had been taken by 3 other patrons. Purse pushed aside, coasters and napkins replaced with new ones for the patrons that took our spots. I asked the male bartender working.."you couldn't hold our spot while the girls used the restroom, and i picked some songs"? I said, "We had 3 coasters and a purse there". His response.."Well, there weren't any drinks on the coasters". My response was, "A good bartender would have had our backs and saved our spots, please close out my tab". The female bartender who had been asked by one of the girls to make her a Lemon Martini before they went to the restroom then refused to fulfill her request because the male bartender relayed to her my comment about what a good bartender would do. How ridiculous....we will never return to this bar. We always tip very generously to the local Fitchburg/Madison establishments. I hope that the ownership will use this loss, and complete disaster of customer service, as a teaching tool for "some" of their bartenders...of whom are very inexperienced and morally challenged. Unfortunately, I will pass along this experience that we didn't ever expect or deserve. I hope that the ownership of Atomic Koi understands and remembers that it is the customer base that allows them to grow and succeed. Unless you trained these 2 bartenders yourself....I would recommend a remedial course for your management team on "Customer Service".
Good Luck!! You lost 3 customers....at the least.
Thank You,
Shaun M.
Written 28 July 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Justin T
1 contribution
ABSOLUTELY HORRIBLE!
Jun 2019 • Friends
Well, much like the previous persons complained! Mine was HORRIBLE... I've been a faithful, returning customer, for the last 10yrs! I got put on probation, BY A JUDGE, so I can not drink alcohol! If I do, then I go directly to jail & get fined $1,000...

You can't drink, right? Well, I'm thinking it was the same bartender ANNE had, but they start freaking out how I never tip!

I tip ADAM, DOM, & BRIAN, for giving me water because I know they live on tips... They are also nice, and not RUDE-AS-HELL!!!!!

I WILL NEVER BE GOING BACK TO ATOMIC KOI!!!!!!!!

ABSOLUTELY HORRIBLE!!!!!!!!!!
Written 15 June 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ryan T
2 contributions
Martini Madness
Feb 2018 • Couples
Just enjoying a dirty martini made perfectly! Always great drinks, music, old classic movies playing on the t.v.
Written 14 February 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AZboyinWI
Madison, WI419 contributions
nice neighborhood bar-odd that this is rated as an attraction
Jul 2016 • Solo
Nothing fancy although it is nice to watch the fish tanks.Quiet neighborhood bar. Good service. I would probably return for a drink or two but I wouldn't go out of my way to get here
Written 18 July 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MattRMadison_WI
Madison, WI62 contributions
They know how to mix em strong.
Aug 2015 • Solo
Here's my first experience at the Atomic Koi. I stopped in to wait for a friend, we were gonna have pizza across the hall. Ran into Bill at the Koi. He offered to buy me a drink, I accepted and ordered a gin & tonic. Drank the gin & tonic and was pleasantly surprised to discover I was drunk. But still thirsty. So I ordered another from the charming and lovely bartender. This time I watched. The drink, not her. Glug, glug, glug, glug, glug, glug, glug went the gin. Spritz went the tonic, just enough to fill in some of the depressions on the top of the ice cubes. Down went the drink, and now I was even more drunker. And all at bargain basement prices. Thanks, Atomic Koi!
Written 28 August 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lisa R
Belleville, wi57 contributions
Cozy bar, nice decor, friendly service
Apr 2015 • Friends
I visited on a Monday night about 10 pm and about about 6 people were there, they seemed like regulars. Patrons and bartender were friendly. People were getting hungry and only option appeared to be frozen pizza cooked right in the pizza oven in front of you, so limited to how much could be cooked and served with only one oven. I would recommend this place and I will return
Written 22 April 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sam F
1 contribution
Stiff drinks, cool atmosphere
Jan 2015 • Friends
We go to the Koi after work and it's always relaxing. Fish tanks galore, private or public seating, pool and shuffle board tables, and old crappy movies on the TVs, what's not to like? Oh and a warm fireplace! and a patio! You should go.
Written 14 January 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anne T
Madison, WI5 contributions
Unfortunate
So, here's the thing. I loved Atomic Koi and now I won't be going back. Now I do understand being tired after a long day and drunk people, my family owns a tavern, I get it. But when people spent a lot of money and are still drinking at 1:45 pm; a general and I thought common customer service rule was don't ignore them when they're nicely asking for another drink, don't roll your eyes when someone asks for quarters for the jukebox when you're open for another 45 minutes, and don't act inconvenienced when asked about the bill. Both bartenders were just rude and I've never had that experience before. I really hope they were the owners so atleast their decision to lose returning customers. So unfortunate.
Written 25 March 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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