Marriott's Custom House
Marriott's Custom House
4.5
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The area
Address
Neighbourhood: Downtown
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
How to get there
  • Aquarium • 3 min walk
  • State • 4 min walk
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles163 reviews
Excellent
119
Very good
34
Average
6
Poor
2
Terrible
2

FamilyFunDavis
Davis, CA7 contributions
5.0 of 5 bubbles
Apr 2024 • Couples
I have no reservations recommending this hotel! First, it is in a historic building (rooms have been recently updated) with displays of interesting art and artifacts from the history of the building and Boston. Its clock tower stands out in the skyline, which makes it easy to find your way home. Speaking of walking around Boston, this hotel is very well located. There is a T station right in front (2 stops from the airport). Almost everything we did was under a 20 minutes walk or a short T ride (Walking: Freedom Trail, North End bakeries and restaurants, Boston Commons, Beacon Hill, Bunker Hill, Tea Party Museum, Quincy Market and Faneuil Hall; T rides: Fenway and MFA; 15 minutes Uber to JFK Presidential Library). There are lots of restaurants and bars nearby. The rooms are spacious, clean and the room we had on the 12th floor had great views (definitely ask for a room on an upper floor). It was very convenient to have a fridge, microwave and utensils in the room. Also we liked having the bedroom in its own room, giving us space to spread out after a day out. The hotel (there were no resort fees which was very refreshing) arranges several activities, snack times and happy hours. We participated in the Freedom Trail and Beacon Hill walking tours and Kim our guide showed and taught us things we would not have noticed/known if we walked them ourselves. The staff was friendly and helpful! Kaylee, Brenda and Zach were very helpful when checking in and out. Since we had a late flight out of Boston, they offered to store our bags, and gave us key so we could still use the facilities. I would definitely stay here again the next time I visit Boston and I would recommend it to my family and friends without hesitation!
Written 1 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rumzzz
Irving, TX130 contributions
5.0 of 5 bubbles
Dec 2023 • Family
My family and I were in Boston on Christmas Eve and Christmas Day, when understandably most attractions are closed down. We went to the custom house on the 25th, and were told the observation deck was closed. However, within minutes (after I explained we were there only for the day), the Christmas spirit kicked in and we were given an exclusive trip to the deck. Just made our day!
The deck itself is a beautiful and must-do event for anyone that’s joys panoramic views. There are wrought iron tables and chairs strewn around for tired feet, and iron grills to prevent accidents. Go for it!
Written 6 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Todd V
1 contribution
1.0 of 5 bubbles
May 2023 • Solo
To clarify, there are only 8 reservations per day allowed and they book up well in advance for the summer. The 48h is the minimum notice to call the front desk.I called May 29, 2023 - and they were booked up for all of June 2023 already…. Good luck! It’s such a shame they limit it as much as they do.
Written 28 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sean F
1 contribution
5.0 of 5 bubbles
Mar 2023 • Solo
Huge thanks to Sean M! He was incredibly friendly in our interaction and was able to schedule an amazing outdoor 360 tour of the top of the Clocktower for me and my family. He even gave me his card so that I could confirm how many of us we’re going to attend.

Five stars to Sean, but I do wish that the Marriott would be more considerate to the public, and allow more visits. My understanding is that when the building was sold to Marriott, they agreed that they would allow public visitation. I think they are following the letter of the law, but not necessarily the spirit. It's a shame that this amazing, beautiful piece of Boston history is so difficult to access.
Written 17 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sail4
VT38 contributions
5.0 of 5 bubbles
Feb 2023 • Couples
We stayed in The Custom House as part The Marriott Pulse Hotel. It was our third stay and it remains an excellent option for downtown Boston. The staff are all very helpful and welcoming, from the front desk to maintenance everyone is so friendly — they made us feel at home and cared for. We come for a week and enjoy all that Boston has to offer. Parking our car at Post Office square (a short walk back) over the weekend and then early Monday we drive out to Wonderland in Revere, it is a clean quick T ride home to the Aquarium stop on the Blue line. Very easy & very inexpensive covered parking compared to valet or the city garages!
Written 6 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BZLarson
2 contributions
2.0 of 5 bubbles
Oct 2022
This was a real disappointment... we had reserved a Sunday tour of the Custom House Tower nearly 2 months in advance, only to arrive and find that Marriott (which now occupies the building and runs the tours) had lost our reservation. They had us wait a full 30 minutes to see if there were any no-shows, and then told us that they could not accommodate us. Advance reservations are made by phone -- I am kicking myself for not calling back to confirm or demanding an e-mail confirmation from the start (I had asked and was told that they didn't do that, and that it wasn't necessary). I typically think of Marriott as a highly trustworthy company. Our trust was obviously misplaced this time - we lost 2 hours of transit time, my son left his job early so that we could get there in time, and we ended up paying $28 in parking, all for nothing. I'm sure it's a lovely tour, but be sure to call in advance to re-confirm reservation, and ideally get it in writing.
Written 30 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ilianalopez728
1 contribution
4.0 of 5 bubbles
Jul 2022 • Family
Beautiful hotel that is centrally located but lacking security. The hotel is perfect for families, especially those with young children. Lacking security with the observation deck. A large group of locals camped out on the observation deck during the July Harborfest fireworks, selfishly taking up all available space that is meant for hotel guest to enjoy the fireworks.
Written 18 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ron B
Silverton, OR5 contributions
5.0 of 5 bubbles
Jul 2022
Tremendous views and amenities. The staff was first-rate--extremely friendly and helpful--Joseph Louis (the bell captain) was gracious and kind beyond belief. Also, for some reason our door stuck, and security couldn't get it open, and sent for an engineer. All this took less than five minutes, and Leah at the front desk sent up wine, candies, and toffee to make up for our inconvenience. We weren't inconvenienced, understanding that life happens while we're busy making other plans.
Written 30 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MisterR1985
Tahlequah, OK345 contributions
5.0 of 5 bubbles
Jun 2022
Return visit to Marriott Custom House. Love the location. Accommodations nice. Easy to get around historic Boston.
Written 16 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Terry I
Starke, FL28 contributions
5.0 of 5 bubbles
Apr 2022
What a real treat to stay at this historical hotel. It’s in a perfect location near most historical sights within walking distance.
They provided such great tours and activities for their guest.
The employees are always so helpful in every way. We will certainly come back to this hotel. Thank you to all employees of Marriott Pulse at the Custom House
Written 26 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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MARRIOTT'S CUSTOM HOUSE: All You Need to Know BEFORE You Go (with Photos)

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