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The National 9/11 Memorial & Museum

180 Greenwich St, World Trade Center, New York City, NY 10007-0089
+1 212-312-8800
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9/11 Memorial Museum Admission
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Small-Group Guided 9/11 Memorial Tour with Museum Tickets
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All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...
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The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993. The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public. The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required. Open Daily.
  • Excellent77%
  • Very good17%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“moving experience” (2,418 reviews)
“beautiful tribute” (1,086 reviews)
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Hours Today: 9:00 AM - 8:00 PM
Suggested Duration: 1-2 hours
180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Financial District
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1 - 10 of 49,857 reviews

Reviewed yesterday

I wasn't sure but friends had said this was a "do not miss" they were right. A very moving experience, we actually spend 6 hours in here.

Thank kimd13
Reviewed yesterday

What a moving experience. They did a beautiful job with this memorial. It is a place that we will return to again.

Thank B R
Reviewed yesterday

We signed up for a guided tour at the 9/11 museum and it was excellent. Our guide was extremely knowledgeable and guided us through the main sights at the museum. We then spent another hour or so touring many of the other exhibits in the...More

Thank Guy C
Reviewed yesterday

Such an emotional experience. The memorial fountains were so peaceful and a perfect tribute and the survivor tree really touched my heart. I really wanted to visit the museum and was prepared that it would be a moving, emotional experience but it stirred up such...More

Thank oakums
Reviewed yesterday

The museum exceeded all expectations. Be sure to see the short film before beginning the tour. Warning: the museum is quite an emotional experience but something that won't be forgotten.

Thank Cathy C
Reviewed yesterday

What a place! We visited during our trip to New York and it was an incredibly moving experience. The area outside the memorial with the fountains is beautifully done - you are in a busy city, yet when around the fountains it is so quiet....More

Thank Mikebeal
Reviewed yesterday via mobile

Since the horrific events of 9/11 we always wanted to come and visit this site and pay our respects to the fallen. It was a very cold day and sadly the waterfalls were turned off at the pools due to concerns over ice and snow....More

Thank Jerry G
Reviewed yesterday

We knew it would be sad - but never expected the personal emotional effect it had on us. All the stories from survivors and the wonderful first responders - and the people of NYC in general.... It all had a profound effect on us (South...More

Thank irenemaclean
Reviewed yesterday

Lived in NYC my whole life but my first time visiting here. It was a very tough museum to walk around for a New Yorker and brings up a lot of bad memories. This is not to say it's a bad museum, because it happens...More

Thank James I
Reviewed 2 days ago

Extremely moving experience. Total love and care has gone into creating this. From the names on the pools to the information and artifacts that describe what happened on that dreadful day. Well worth a visit

Thank Sarah J
Financial District
At the southernmost tip of Manhattan, the Financial
District is where New York City began as a center of
commerce. Today, the historic streets and beautiful
setting are complemented by museums, countless
skyscrapers, and the heart of the Financial District,
home to Wall Street and the New York Stock Exchange.
Catch the Staten Island Ferry for an unbeatable view
of the skyline and Statue of Liberty, or sail to Ellis
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Questions & Answers
5 January 2018|
AnswerShow all 5 answers
Response from Julia M | Reviewed this property |
Hi sorry for the delay. Would recommend getting a city pass which gives you slightly cheaper access to a number of attractions, and you get to skip the busy general admission line. Well worth it for the Empire State... More
26 December 2017|
AnswerShow all 8 answers
Response from spittsy | Reviewed this property |
Yes there were restrooms. Can’t recall there being any cafe facilities ( but we didn’t require this) There are drinks and snacks available in the gift shop x
26 December 2017|
AnswerShow all 5 answers
Response from Gillian C | Reviewed this property |
We went ourselves, the queues to get into the history etc were not too bad. Very emotional place but worth it. We go every couple of years and have watched from when it happened to present times lovely tribute