The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum
4.5
Speciality MuseumsHistoric SitesPoints of Interest & Landmarks
Monday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks. 9/11 Memorial, Open Daily, 7-days, 10 a.m. to 5 p.m. 9/11 Memorial Museum, Open Thursday–Monday, 10 a.m. to 5 p.m. Thanksgiving and Christmas: Memorial Only, 10 a.m. to 4 p.m.; Museum Closed
Duration: 2-3 hours
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Admission tickets
from RM 158.38
All you need to step foot in the door.
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Plan your visit
The area
Address
Neighbourhood: Downtown Manhattan (Downtown)
How to get there
  • Cortlandt St • 3 min walk
  • Chambers St • 4 min walk
Reach out directly
See what travellers are saying
  • Leisa J
    36 contributions
    5.0 of 5 bubbles
    Be prepared for a moving experience.
    This was a must see for us on this trip to NYC. My family’s whole lives were changed by this day and the life decisions that were made because of it. The sacrifices that so many made that day also bled over to people, in different states, who felt called to do something - at a great price to themselves as well. I cried at this peaceful memorial filled with quiet and respectful visitors, many of whom were moved for their own reasons…
    Visited June 2023
    Travelled as a couple
    Written 7 June 2023
  • RRK
    22 contributions
    5.0 of 5 bubbles
    Moving
    It is easy to get here by subway. The museum was very moving and sad, but it was a nice tribute to the people who died. Parts might be too sad or scary for kids. One of my teens didn't go into the main exhibit because they were already upset by the stuff at the entrance. We took about an hour, but they had closed the outside part due to smoky air so we didn't see that part.
    Visited June 2023
    Written 11 June 2023
  • Fiona R
    Marseille, France6 contributions
    5.0 of 5 bubbles
    A must do in New York
    Kyle H. did a fantastic job telling the tale of the day, about facts, spoke well to the group, you must do the tour with guide to get an understanding of the day. Kyle also gave us his personal Museum guide which was fantastic! Its a must do in New York!
    Visited June 2023
    Written 15 June 2023
  • Maureen H
    Jay, New York36 contributions
    5.0 of 5 bubbles
    Powerful experience
    The free outdoor memorial is powerful in itself and the museum experience only deepens the visceral understanding of that day and its aftermath. The exhibits were well-done and easy to navigate, even as it was a bit crowded (even with timed tickets). The crowds thinned further into the museum as the artifacts and timeline were enhanced by video and audio footage. Not a "fun" museum, but an important one.
    Visited June 2023
    Written 2 July 2023
  • Andrew M
    Dubai, United Arab Emirates15 contributions
    5.0 of 5 bubbles
    MEMORIAL EXPERIENCE
    The experience was very powerful and well worth visiting given the incredible memorial, the superbly designed transport hub and the museum. Overall, I found the museum slightly harrowing as it has very personal content. Some of it I struggled with knowing so many people gave their lives but I felt it important to see. The memorial is a must-see and beautifully and powerfully created.
    Visited June 2023
    Travelled solo
    Written 4 July 2023
  • Ruby W
    Grimsby, Canada197 contributions
    5.0 of 5 bubbles
    Very Emotional
    This is a must do when visiting NYCManhatten. It is a recap of September 11, 2001. But you learn a lot about the Memorial itself and where it is located. It was emotional to see all the pictures of those that were lost. The messages posted by loved ones searching in hopes of finding their loved ones. They have actual recordings of people trapped and eventually rescued. Download the audio and listen to it on head phones. They also have tours at an additional cost.
    Visited July 2023
    Written 11 July 2023
  • Eyekaytoo
    Leverkusen, Germany3,001 contributions
    5.0 of 5 bubbles
    Glad that we came to pay our respects here
    Back in June, my son and I had taken the PATH train over from New Jersey which ends at the World Trade Center in Lower Manhattan. We obviously took the time to visit both the north and south pools representing part of the memorial of the 9/11 disaster. There were quite a few visitors paying their respects like ourselves. Pools of water fill the footprints of the twin towers. The walls around the pools bear the names of the victims. We just stayed here long enough to soak in the somber atmosphere, reflect on what happened here back then & read many of the names of the victims etched on the sides of the pools.
    Visited June 2023
    Written 27 July 2023
  • Nancy L
    Ellicott City, Maryland82 contributions
    5.0 of 5 bubbles
    Learn About the Day that Changed the World
    The 911 Museum provides a complete understanding of what happened on September 11, 2001 and timelines of events that followed for those who lived it and those who were born afterwards. Personal items. artifacts and remnants of the buildings and planes, as well as actual news footage and phone calls from victims are heart-wrenching. A hall of photos of the missing and reactions to the hallowed site make the events of that day become more meaningful to those who did not have personal connections to the WTC, Pentagon or the flight that was diverted to Shanksville, PA. Parents should judge appropriateness of the museum based on the interest and maturity of their children before taking them through. Rental of headsets to guide the tour is most helpful, as the crowds can impact a visitor's ability to get close enough to read information on each exhibit. Get tickets ahead of time to avoid being disappointed when the museum is sold out.
    Visited July 2023
    Written 28 July 2023
  • SallyPembrokeshire
    Wales, United Kingdom127 contributions
    5.0 of 5 bubbles
    9/11 Memorial & Museum
    It is difficult to put into words how emotional and moving the visit to the 9/11 Memorial and Museum was. In my opinion the best museum/memorial I have ever visited (and the saddest). It was so informative, educational, upsetting and harrowing all rolled into one! Very respectfully set out and conveyed all the facts that happened on that tragic day. The fountains where the twin towers once stood were so beautifully dedicated to all those people that lost their lives and each and every name carved into the metal. Truly heartbreaking. We spent best part of three hours here and visited in peak Summer season so it was busy in the area but the atmosphere was a quiet and sombre one. The sound of the two enormous fountains flowing in the background and a place for reflection. Definitely worth a visit to pay your respects if visiting NYC. The only negative I have was I found it very disrespectful the number of visitors taking photographs inside the museum in certain 'sensitive nature' zones that were clearly signposted 'No photography'
    Visited July 2023
    Travelled with family
    Written 27 August 2023
  • allyfurr
    Higham, United Kingdom117 contributions
    5.0 of 5 bubbles
    A moving place
    A very moving place. I cried for most of the time but I am glad I visited. The museum is very well done and very informative. I went with my 21 year old daughter who wasn't born when this happened, but know about it. She learned so much and was just as upset at what happened. A must visit when in new york .
    Visited April 2023
    Travelled with family
    Written 31 August 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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annette58_12
Calumet City, IL27 contributions
5.0 of 5 bubbles
This is a must see when in NYC. I visit each time I’m here , this was my third time. We had no wait time arriving on Friday morning for a 10am reservation .
Written 18 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JDSfromPV
Puerto Vallarta, Mexico77 contributions
5.0 of 5 bubbles
What can you say about such an emotional and gut wrenching experience. We took the early morning guided tour where we could experience the essence of the museum with fewer people to witness the tears. It is well worth it.
Written 17 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Peter G
Sydney, Australia1,996 contributions
4.0 of 5 bubbles
$33 US for a ticket. Ouch.

But it’s quite well done. The highlight for us was a 12 min video of the boat evacuation from Manhattan - something I wasn’t aware of before. There were also some other items of maps etc that I hadn’t seen before.

The room with names and photos of the victims was powerful and the room with all the competing radio, tv and voicemail messages was powerful.

Some excellent displays.

The gift shop was a bit tacky. Some flags / ok, but coffee cups? Really?

Honestly, it should be free to encourage as many as possible to remember those killed. We will never forget.
Written 16 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rachel B
Bedfordshire, UK43 contributions
5.0 of 5 bubbles
An emotional but informative experience! Myself & my partner knew we wanted to visit the museum, but we didn’t realise how massive & full of information it was!

My first time to NY and knew this was such a sad day in history, but was somewhat nice to be able to shed a tear and show my respects. Learnt lots about Sept 2001 that I didn’t know before.

Just take your tissues, it’s expected!!
Written 15 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Experience768024
16 contributions
5.0 of 5 bubbles
You can't go to New York without visiting the 9/11 museum and memorial. We pre booked tickets and due to transport issues arrived a little past our time slot but there was no problem getting in. Visited on a Saturday but it wasn't over busy and there was no queing.
The museum is spacious and of course very poignant. You get an excellent view of all aspects of the events of 9/11 along with items and objects from that fateful day. You also feel the solidarity and resilience of the US people/residents.
The highlight was listening to one of the museum workers' first-hand experience of being a survivor of the 9/11 attacks.
Although the memorial pools are worth a visit alone, don't miss out on the museum.
Written 15 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

aimeedav89
Llanelli, UK216 contributions
5.0 of 5 bubbles
The whole reason I wanted to go to new York was to pay my respects to all those people that didn’t make it home that day it’s touched my heart since I was a young girl in school that day hearing the awful news from the other side of the world ♥️ such an emotional experience but one of the best things I have ever done so many different stories told behind all the evidence of that fateful day.

A lot of pictures taken in the museum also some areas where photographs are forbidden .

We used city passes to enter the museum.
Written 14 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rod L
Auckland Central, New Zealand6 contributions
5.0 of 5 bubbles
Added a guided tour to basic entry....
.well worth it...our guide gave all the details formation with appropriate gravitas on personal stories
Written 11 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Berti H
10 contributions
5.0 of 5 bubbles
I think this museum is a must for everyone visiting the city. The whole tragedy is a part of NYC history and a thing to never forget! I burst up in tears several times during the visit. I might be a bit emotional, but it is such a terrible thing that happened to innocent people and I felt so sorry for all of them. It wasn’t the happiest day of our trip, but it was totally worth it. The memorial is an utterly beautiful way to remember the victims.
Written 9 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Melissa C
Bothell, WA102 contributions
5.0 of 5 bubbles
Wonderfully done. Respectful, thoughtful and educational. Wish we had more time to take it all in but kids really learned a lot.
Written 9 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

prodiver112
Lincolnshire, UK20 contributions
5.0 of 5 bubbles
Apr 2024 • Couples
The work done on this Museum is amazing. A terrible tragedy aptly commemorated by the displays and information. I learnt a lot more than I knew before I went in. It's a 'must do' if you're in NYC.
Beware, you'll need at least all day to appreciate it!
Written 7 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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The National 9/11 Memorial & Museum, New York City

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