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Big Island Divers

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74-5467 Kaiwi St, Kailua-Kona, Island of Hawaii, HI 96740-3176
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Waste of time and money

Very Poor customer service, from the shop to the boat this was a waste of time and money. Might... read more

Reviewed yesterday
ScubaScott91
,
Halifax, Canada
via mobile
Manta Ray Night Snorkel

OUTSTANDING! This was a truly amazing experience.... our family will treasure this event! This... read more

Review collected in partnership with this attraction

Reviewed 2 days ago
dockylestevens
,
Kailua-Kona, Hawaii
Read all 4,319 reviews
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Big Island Divers has been serving the Kona diving community since 1984. We offer a full-service diving experience, allowing you to relax and enjoy the underwater scenery. With 5 vessels and a crew of over 40, we accommodate divers or snorkelers of all experience levels and take great pride in providing unforgettable memories day after day. We love sharing our passion with others, and we offer a wide variety of certifications for beginners and advanced divers alike. Our knowledgeable and patient PADI and SSI instructors are here to help those wanting to take the first step in their dive education; experienced divers can enjoy progressing their skills with our extensive specialty course offerings list. Our newly-renovated, 2,000+ square foot retail space is fully stocked with every kind of equipment, apparel, dive accessory,and snorkel gear you need to enjoy the ocean.
  • Excellent92%
  • Very good5%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“manta dive” (468 reviews)
“night dive” (325 reviews)
“dive shop” (240 reviews)
Open Now
Hours
Hours Today: 8:00 AM - 6:00 PM
Suggested Duration: More than 3 hours
LOCATION
74-5467 Kaiwi St, Kailua-Kona, Island of Hawaii, HI 96740-3176
Write a ReviewReviews (4,319)
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All reviews
"manta dive"
in 468 reviews
"night dive"
in 325 reviews
"dive shop"
in 240 reviews
"black water dive"
in 114 reviews
"hot chocolate"
in 278 reviews
"dry towels"
in 53 reviews
"two tank"
in 120 reviews
"big island"
in 260 reviews
"pretzels"
in 76 reviews
"great dive"
in 132 reviews
"snorkel guide"
in 95 reviews
"surface interval"
in 68 reviews
"long range"
in 42 reviews
"these guys"
in 199 reviews
"captain chris"
in 59 reviews
"between dives"
in 81 reviews
"monk seal"
in 62 reviews
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1 - 10 of 4,231 reviews

Reviewed yesterday via mobile

Very Poor customer service, from the shop to the boat this was a waste of time and money. Might as well have robots running these charters who directly ask for tips at the end of the trip. I recommend finding a smaller company who still...More

1  Thank ScubaScott91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago

OUTSTANDING! This was a truly amazing experience.... our family will treasure this event! This company was wonderful... great guides.... super fun! It is hard to explain how incredible the Manta Rays are... but they are awesome!

Review collected in partnership with this attraction
Thank dockylestevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago

We absolutely loved our experience! Captain "Lao" and his crew were awesome and we loved our experience with them! They taught us everything that we needed to know and made us feel like family. We saw at least 10 different mana-rays and they came so...More

1  Thank Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 2 days ago

We did the two-tank manta dive and couldn't recommend it enough. Being so close to the 'gentle giants' in the water and watching them feed was incredible. Chris our boat captain and Megan our dive master did a great job. They kept us comfortable, safe,...More

Thank Keith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago

We went to Kaloko, and of course, Cresent. Great people, very friendly, and relaxed. Warm, snuggy towels, and fun snacks, I love gingerale..... Nick was the Captain, and the Girls, Brooke, Megan, Ariana. Kiwi doing great, loved diving with them. Oh, there was this really...More

1  Thank Jacqueline J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago

The overall attitude of Capt. Chris and Dive Master Meghan was fantastic. From start to finish, they both conducted themselves exceptionally well. My wife unfortunately had issues clearing her ears, and was unable to make either of the scheduled dives. However, Chris and Meghan quickly...More

Thank Benjamin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 days ago

We have been to most of the Hawaiian islands and have done lots of things but this was the BEST! If you’re concerned that it will be scary I can tell you that it was really calm and awesome, the rays came right up to...More

Review collected in partnership with this attraction
Thank govicariously
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dane K, Guest Relations Manager at Big Island Divers, responded to this reviewResponded 3 days ago

Aloha govicariously, Thanks so much for your kind review and description of your Manta Ray snorkel. It is certainly an intimidating idea to snorkel at night with large creatures, but we have spent decades honing this experience. Our primary concern is the safety of our...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 days ago

Very professional dive operation and efficient. The check in process at the dive shop was efficient and ensured you had the right equipment when you arrived at the boat to include fitting. The dive boat was located a short distance from the dive shop. Great...More

Thank dtoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dane K, Guest Relations Manager at Big Island Divers, responded to this reviewResponded 3 days ago

Aloha dtoops, Thanks for the great review! There is nothing like seeing these majestic and graceful creatures doing somersaults over your head. We love sharing Kona's phenomenal underwater world with our guests. Mahalo, and a hui hou!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 days ago

Good experience Staff were helpful Lesson about biology of manta ray was too long Unfortunatly, we didn't see any manta ray So, it was expensiveMore

Review collected in partnership with this attraction
Thank ouellet_luc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dane K, Guest Relations Manager at Big Island Divers, responded to this reviewResponded 5 days ago

Aloha ouellet_luc, Thank you for your review. I'm glad to hear you were treated well, not so glad to hear you didn't see manta rays. They are wild creatures that we visit in their natural habitat, and unfortunately there is a rare evening that we...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 days ago

We had a great time with Becca and Scott chasing and swimming with Dolphins. We went north and ended up with a pod of Dolphins of about 100. We swam and got a chance to see the dolphins up close. The boat was clean and...More

Thank Nate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
nicenspicee8
24 April 2018|
AnswerShow all 5 answers
Response from Yukki W | Reviewed this property |
For the 1 tank manta ray night dives, it was about 45mins for me. There are extra time for intro, briefing on the dives, people being late, checking all the equipments with divers, making sure they are safe, driving the boat... More
1
Vote
lhofman8990
22 February 2018|
AnswerShow all 7 answers
Response from Shopaholic801 | Reviewed this property |
Sorry haven’t logged in for a while. We took 5:00. I think 9:00 might have been a bit fewer boats.
0
Votes
bear f
15 November 2017|
AnswerShow all 6 answers
Response from Sarah R | Property representative |
Aloha! For safety reasons, we do require that all participants for boat charters be able to swim & stay afloat unassisted. Please give us a call if you have further questions about this & we look forward to seeing you soon!
0
Votes
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