First Limousine
First Limousine
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MCarf11
London, UK1 contribution
1.0 of 5 bubbles
Nov 2018 • Family
Paid €500 for a return journey, Gare du Nord to the Disneyland Hotel and then back again a few days later. Booked and paid (on day of departure) via Disney - was overcharged and cant get a refund for that but that’s more a fault on Disney’s part. My faults with this company are as follows;
1- NO CAR SEATS! We were travelling with 5 children, aged 3-12. All ages were sent over prior and car seats requested accordingly. For our pick up from the station there was one seat for my youngest, nothing for the other three who should still be on a booster at least. Worth noting also that my nine year old was placed in the front seat of the car, I’ve since come to learn that no child under 10 is allowed by law to sit in the front.
For the return journey - none. When I queried it I got a shrug of the shoulders and ‘dunno’ as a response.
2- The reason we paid so much for this service was the fact that we required one large car big enough for our party to travel together, something that was guaranteed to us when we booked. This was honoured for the first journey but for our return to the station we were split into two cars, again no explanation could be offered. We had little choice but to split, our train was in two hours and it was rush hour. Travelling together is not a preference for us, but a necessity due to the various needs of our family. So not only was there no regard for the safety of my children regarding car seats but none for the disability needs either which they were fully aware of.
3- When booking the service I was advised that in the opinion of first limousine,to get back to Gare du Nord in time for our train at 19.13, including customs etc that we would be picked up at 17.15. This was promised to make our journey without stress. After the journey to the hotel taking more than one hour at a not so busy time, I realised that the timing wasn’t going to be sufficient during rush hour and requested the collection be brought forward to 16.30, which it was. With the extra 45 mins we JUST made it in time before boarding closed so had we followed the supposed expert advice of the company, we undoubtedly would have missed the train home. Which would have been far from stress free, especially after we had just been separated.
So overall a pretty poor service from a limousine company, especially at the prices they charge. I’ve seen plenty of people that have used taxi companies as opposed to a limousine service with much more success than we had. There were some really helpful staff at the station too who very quickly lined up a taxi to take us all in one car when our prebooked service was late. This was quoted at €90 so a fraction of the cost - I bitterly regret not taking up the opportunity and cancelling first limousines, however I felt it was unfair to do at such short notice. Also I notice most say that there was a screen in the back of the taxi with a film for the journey to keep little ones entertained which we didn’t have either.
I’m still battling to receive my refund or any form of compensation for the transfers, or even any acknowledgement of the matter...
Written 5 February 2019
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