We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Behind the Scenes

Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: The Elms, Newport, RI
Phone Number: +1 401-847-1000

TripAdvisor Reviewer Highlights

Read all 22 reviews
Visitor rating
  • 16
    Excellent
  • 5
    Very good
  • 0
    Average
  • 0
    Poor
  • 1
    Terrible
My husband and I

This tour is excellent and a lot of fun. Mariette is very knowledgeable. We were able to go out on the roof. She lets her guests ask questions and takes her time making sure... read more

5 of 5 bubblesReviewed 5 days ago
Janet E
,
Atlanta, Georgia
via mobile

Similar Things to Do in Newport

Add Photo Write a Review

22 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 22: English reviews
Atlanta, Georgia
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

This tour is excellent and a lot of fun. Mariette is very knowledgeable. We were able to go out on the roof. She lets her guests ask questions and takes her time making sure you see everything. This house has character and you really get a feel for what life as a servant would have been like. I highly recommend... More 

Helpful?
Thank Janet E
Crystal Lake, Illinois
Level Contributor
274 reviews
133 attraction reviews
common_n_attraction_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 23 July 2015 via mobile

Travel with 75 year old mom. Staff very accommodating. Allowed use of servants actual elevator from the time. Great tour... interesting perspective. We did the early morning tour... 930. It was nice, only of us... when we were leaving after the regular mansion tour around noon, the group touring was about 15 people.

Helpful?
Thank Heidi-ready-2-travel
Worcester, Massachusetts
Level Contributor
43 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 13 September 2014

I did this tour at the request of my friend I was in Newport with. I had done the mansion tours in years past, so we tried this to do something different. I was really surprised with how much I learned and how much I enjoyed the tour. Our tour guide was great, providing interesting stories and getting the members... More 

Helpful?
4 Thank Alyssa K
New York City, New York
Level Contributor
62 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed 3 September 2014

Step aside antique furnitures and borderline tacky Venus statues! This tour is all about the little people, similar to ones you might see on Downtown Abbey. From where they slept to how they went on strike, this informative tour highlights the stories of some of the men and women who worked at The Elms mansion in Newport during the Gilded... More 

Helpful?
3 Thank CarpeDiem5D
Harrisburg, Illinois
Level Contributor
42 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 1 September 2014 via mobile

This was worth the extra time and stair climbing. We enjoyed the grounds and rooftop views of the water, and the staff stories. I felt a little pushed along because other tours were coming behind us.

Helpful?
1 Thank atty81
St. James
Level Contributor
60 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 1 September 2014

Enjoyed seeing “behind the scenes” - very interesting to see the staff’s quarters, learn a little about their life histories and their contributions to the running of the household. Enjoyed seeing the machinations that Mr. Berwind put in place to make sure visitors did not interact with the service staff as they performed their jobs. I think this particular tour... More 

Helpful?
2 Thank GreatTravel001
Level Contributor
5 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 30 August 2014 via mobile

Given the excellent review by others, we were surprised that our tour was so empty. We left lacking an appreciation for the servant's life. Yes, we were shown bedrooms and boiler rooms, and told that servants tried once to unionize. But those bedrooms and boiler rooms and firings hold rich stories that were left untold. Tour guides likely vary in... More 

Helpful?
2 Thank DODGER3
Jamestown, North Carolina
Level Contributor
60 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

After we had used all 5 of our 'package' tours, we paid extra for this one and it turned out to be the most fascinating of all. We went from the roof top to the sub-basement and saw how the house was run 'as if by magic.' I suggest taking the tour of the main house before you do the... More 

Helpful?
4 Thank Sonja B
Providence, Rhode Island
Level Contributor
437 reviews
140 attraction reviews
common_n_attraction_reviews_1bd8 181 helpful votes
5 of 5 bubbles Reviewed 1 July 2014 via mobile

Informative tour: $15 adults, $5 kids, lasts about 1 1/2 hr. The tour begins by climbing several staircases but an elevator is available should someone need it. Tour is given by a guide who describes the lives, living conditions, duties, and restrictions of servants during the gilded age. The tour spans from the basement to the roof where guests discover... More 

Helpful?
2 Thank kris91
Baltimore, Maryland
Level Contributor
21 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

The Servant Life tour was great! We had already done the main house tour so this was very interesting. We got lots more information and were able to see additional areas including the servant bedrooms, laundry room, pastry kitchen, boiler room and coal tunnel. Really interesting to see how it all worked and what servant life was like. Also got... More 

Helpful?
Thank cmprior999

Been to Behind the Scenes? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Questions? Get answers from Behind the Scenes staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?