The guide was personable, knowledgeable, and sensitive to the groups needs. She was entertaining and everything you would want in a guide. We didn't end where the listing instructions said we would nor were the red badges or red umbrella's visible which was curious. She was carrying an umbrella as sign of her position but it was not red. There were no other guides in the area wearing red badges or carrying red umbrellas and the guide had our information although didn't ask for tickets. If the tour we went on was the Sandeman's tour, I couldn't tell you. It was however, a terrific tour of Edinburgh at night. I highly recommend the experience.