Only done half of what they listed in the list of inclusions; we only did the chinese temple and orangutan island- we didn't get to do the guided tour of Ipoh and concubine alley.
The car window lever was broken off completely and so wasn't operational, the driver was sick and "didn't want to get out of the car because the change of temperature would make him sicker", there was a whole bulb of garlic which sat in the arm rest of the front seat and so the car reeked of garlic- I suspect he was eating it to help him overcome his illness. To make matters worse, because he was sick, he didn't want to put the AC down too low despite it being hot outside- it sat on 26.5 the whole time- which was too warm for us.
The list of inclusions stated we had a guide but there was none- just a driver....we actually found another guide on a similar tour and were asking him questions because our driver didn't come with us.
When we arrived at the 2 locations, all he said was "ill meet you at the other side" there was no general information, no insights into places, no directions as to how to get around, nothing.... there were 3 car parks at the temple and we weren't sure where to go, it took us about 15-20 minutes to figure out where "the other side" was.
The whole time, the driver was rushing- and when he stopped for lunch and to get the tickets into orangutan island- he was literally running, you could tell he just wanted to finish the tour off as soon as possible. We paid $560AUD for the tour, I wouldn't have paid $150 for it, I felt seriously ripped off. The total amount of time we were actually on the tour outside of travelling would have only added up to roughly 1.5h- I would have gotten more value from a cab driver for 1/2 the amount.
I actually booked this tour through Viator, and when Viator confronted Shajasa Travel and Tours, they made up lies and made excuses for everything above and refused to admit any fault.
I would not recommend this tour company to anyone unless you wanted to get ripped off, I honestly cant believe that they have so many positive reviews because I don't have anything positive to say about this tour.