We booked a tour with this company the day before and they responded quickly and professionally. Our guide, Eng Seong, picke us up at our hotel and showed us the itinerary. Of the best sights. My husband wanted to see the island and Eng gave us a totally personalized tour that accommodated my husband and also showed us many of the hidden gems that were not the usual fare. Eng spoke perfect English, was professional and knowledgeable and had a warm personality that we enjoyed interacting with. He also helped us to plan what we could do on our own. We had a great day with Eng and were thrilled with the personalized service.