Used this service for first time. As promised at baggage reclaim my name was displayed on their desk, and we were introduced to our porter, a very pleasant young man. He pushed our trolley to await the train and then showed us to the VIPsection (at the very end) more leg room seats.
He loaded our luggage and accompanied us to Central station, there he loaded our luggage onto another trolley and pushed it to an awaiting luxurious van, and off to our hotel. Super efficient and probably half the time of a taxi.
Used the service on the return leg, an early start from hotel, just as efficient.
This is our method of transfer from now on. 210MYR for 2 adults each way - excellent