I booked Rafael and his sleek posh coach (with seatbelts, A/C, & USB ports) for a three day private tour around Miami and Miami Beach. His level of professionalism, punctuality, and customer service was top notch. He arrived in a tailored suit, nice shoes, cold bottled water, and a clean coach every day. His knowledge of Miami streets and traffic made navigating in a large coach with a large group a piece of cake. When I made an error that cancelled the delivery service for our boxed lunches, Rafael did not hesitate to pick them up himself and have them back to us by the time our group had finished our tour. He gave us door to door service from our hotel on Miami Beach to every single tour he had planned over three days. Even after we said goodbye to him and he had fulfilled his contract, Rafael was able to drop off our additional bags, purses, and snacks to our hotel so that we would not have to carry them on our walking tour. And when one of the members of our group left her bag on in the way back of the coach, Rafael drove all the way back from North Miami to Miami Beach to hand deliver it at the height of Miami rush hour traffic. Seriously, not even I would have done that. The service we received was exemplary. I’m looking forward to using him again and I’ve been constantly referring him to my event planning colleagues.
