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Oasis of the Seas

232 reviews
 All photos (6,631)6,631
Full view
Traveller (1,376)
Common Areas (3,908)
Dining and Bars (1,550)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 3,388   |   Crew: 1,232
Passengers to crew: 2.75:1
Passengers to space: 41.32:1
Launched: 2002   |   Refurbished: 2019

Decks

  • Deck 3
  • Deck 4
  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
Additional decks
Deck 3 layout
Cabins
  Ocean View Accessible (1N)  
  Interior (2V)  
  Interior (1V)  
  Ocean View (2N)  
 

Cabins

Balcony
Cabin size: 182 - 274 sq. ft.
Connected rooms: 454
Accessible rooms: 25
Maximum passengers: 6
Number of cabins: 1796
Traveller rating
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  • 32
  • 12
  • 24
Time of year
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Gil L wrote a review Apr 2024
3 contributions
Our cruise experience is picture perfect except for one. That one is the 5-hour cultural tour of Falmouth, Jamaica. This package should be reviewed or even taken out from the offers. It is a complete waste of time and the only one who benefitted from it is the operator. The main focus of the tour was to bring the guests to a souvenir shop that even with the promised 50% discount is more expensive than those inside the port! Everything in the cruise was going great until that experience. On the brighter side of the cruise, the ship is sparkling clean and tidy! The shows on time and world class! Food is tasteful and with so much variety! Our room is perfect with a view of the Central Park! But the one thing that made Oasis of the seas outstanding is its staff! These people worked tirelessly and went beyond to make sure their guests are having a good time! We made new friends and hope we can meet again in the future: A few names need to be mentioned and they are: From Windjammer: Charlene, Queenie, Cy, Grace, Reigh, Yvette, Jayson Mayo, Ayu, Prebi, Gina Johnny Rockets: Eva, Chrysalis, Benito El Loco: Robin and Rommel Royal Theatre: Kien Sorrento: Lorry Our stateroom attendant: Anta Wijaya Izumi Japanese Restaurant: Yoga and Joselito Guest Services: Satooram Bhoyroo Starbucks: Marck Thank you all! This is one experience my wife and I will be talking about for a long time! Gil and Adora
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Chom914 wrote a review Apr 2024
Istanbul, Türkiye129 contributions30 helpful votes
The cruise ship was amazing with its amenities, food, entertainment options, staff but one important WARNING: my good friend decided to surprise his wife for their 30'th anniversary and bought a Lois Vuitton bag for €2750. He came back to the cabin and realized that the bag was used. He immediately returned to the shop within 10 minutes and the shop refused to refund or even exchange saying "all sales are final" and that he should have known that the bag was used. The staff supposedly told him that it was a second hand which he swears that they didn't. The manager called the security when my friend got upset and demanded his money. She refused to help, refused to get in touch with their customer services. It was 6:05 PM and no one answered when we called the call center number she gave us. So you have no rights as a consumer/customer if you are on this cruise line. Don't expect your usual and customary return policies on this ship. We learned an extremely expensive lesson, so you should avoid this specific shop which ruined the whole cruise experience for all of us traveling together.
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David K wrote a review Apr 2024
15 contributions5 helpful votes
I will never cruise with RCL again. I booked my reservation online and went through all the menus and at every step of the way, it said FOUR PASSENGERS at the price on the screen. Immediately after I got the confirmation on the screen that the transaction was successful, I booked my non-refundable flights. Later, I checked my email confirmation and it said TWO PASSENGERS. I called customer service and went thru 2 layers of reps and all they offered to do is refund us, which does us no good since we have the non refundable flights and didn't want to fly to Miami w/o going on a cruise. We went through all the menu options a second time, taking screen shots at every step, then when we got to the payment page, we called customer service and told them what we were doing and asked them if they would cancel our first reservation if the second one for 4 passengers went through, and they said they would, but this time it ALSO ended up confirming TWO passengers. So now we were holding two cabins and paying DOUBLE what we originally planned to. Had I known it would cost that much, I would have forgone the entire trip. We tried to repeatedly negotiate with higher levels of customer service, and they offered us the same refund option that was no good to us. I had even told them I was willing to get some of the difference back in cash, and the rest as either credit on a future cruise, credit for various excursions, shipboard credit, etc. (which I think was reasonable) but they didn't even TRY to meet us part way. I wrote to their legal dept and said they were essentially breaching a contract, and I was considering legal action (but hoping they would negotiate and avoid all that) and you know what they did? THREE WEEKS from our sailing date, they CANCELLED US!!! Talk about CRUEL AND VINDICTIVE. Now we had to scramble to find something else to do at essentially the last minute. Talk about horrible customer service. If this is how they treat REPEAT CUSTOMERS (we've been on a few RCL ships in the past) then they will no longer get my business. There are plenty of other cruise lines out there, and we have NEVER experienced anything like this on any of them.
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troyy0206 wrote a review Apr 2024
Louisville, Kentucky22 contributions43 helpful votes
We haven't even sailed yet and have had the worst experience and let me preface this by saying I was very calm and courteous when I called, I was not a jerk. We were planning to book and while discussing it the price went up. I called and the sales person lied twice and told me (a) there were only two cabins left and (b) the price would only go up as the sail date got closer so we rushed and booked with our agent. They have a 48 hour guarantee that says they will issue an onboard credit for the difference, it says "48 hours from the time of the booking." About 12-15 hours outside of that 48 the price dropped even though they said it would not. First our agent called and was told there was nothing they could do once final payment is made. I called and the first rep told me the same thing, I requested a $520 onboard credit. Then I requested a supervisor and spoke to Carlos Badge #14025. Carlos tells me that since we booked through an agent the record is locked and the agent was the only one that could unlock it so he could not make any changes or issue onboard credits. Then he tells me the 48 hours is from the time the reservation is created and not when it's booked, he said that is when you are considered as booked, so I asked, "Are you telling me that I was booked the whole time and I didn't have to pay at all? You're not booked until you pay and confirm." After 400 apologies that do not equal $520 he tells me he will issue a $75 onboard goodwill credit. So there's another lie, he had just told me that because and agent has the record locked he could do NOTHING and could not even issue an onboard credit. He tried telling me I didn't understand their systems, it's on the website and not the booking system blah blah blah. Then I asked since he was issuing a $75 goodwill credit why I was unable to get a $500 onboard credit and he would just say "The credit will be $75." I asked him if he was the one making that decision and he replied, "Yes, I'm making that decision." We just sailed on Royal last month, going again this month and have another one booked for next February. Moral of the story? Royal Caribbean does not care because on future cruises if we don't book a room, someone else will be in the cabin we would have occupied.
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minkysmother wrote a review Apr 2024
Exeter, United Kingdom12 contributions12 helpful votes
We had the absolute best time - wonderful service - it is our 2nd holiday on this ship and it does not disappoint. The staff, the food, the suite, everything was absolutely fantastic. Calbert in the main dining room was so fantastic, nothing was too much trouble, the Maitre 'd and the head chef went to so much trouble for us as I am allergic to garlic. The waiters we had Juanito, Delroy, Shikan were all absolutely fabulous, such wonderful people looking after you, you felt totally spoiled the whole time. The food was fantastic, anything and everything you could think of was served and was all beautifully cooked. The room and balcony were amazing on Deck 10 -thank you to all the staff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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