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MSC Meraviglia

168 reviews
Traveller (379)
Common Areas (1,958)
Dining and Bars (1,106)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 4,488   |   Crew: 1,536
Passengers to crew: 2.92:1
Passengers to space: 38.2:1
Launched: 2017   

Decks

  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
  • Deck 10
Additional decks
Deck 5 layout
Cabins
  Bella Oceanview Stateroom (O1)  
  Bella Inside Stateroom (I1)  
  Fantastica Oceanview Stateroom (O2)  
  Interior Studio Stateroom (I1S)  
 
Amenities
Waves Restaurant
Infinity Bar
Infinity Atrium
Business Center
MSC Excursions
Broadway Theater

Cabins

Balcony
Cabin size: 205 - 205 sq. ft.
Connected rooms: 262
Accessible rooms: 26
Maximum passengers: 9
Number of cabins: 1306
Traveller rating
  • 46
  • 33
  • 23
  • 28
  • 38
Time of year
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Janet S wrote a review Apr 2020
Niagara-on-the-Lake20 contributions6 helpful votes
I've been on MSC numerous times. I like that a cruise can be whatever you want it to be. I tend to find quiet places and read. I prefer the food in the buffet to the main dining room personally....though I do like being served. Entertainment is quite good.
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Jerry P wrote a review Apr 2020
Tomball, Texas11 contributions2 helpful votes
MSC Cruise March 8-15, 2020 on the MSC Meraviglia As we excitedly arrived at the dock on March 8, 2020, we were two hours early but said oh what the heck lets try it and much to our surprise we were treated with exceptional service and check in was a breeze! We have taken about fifteen cruises on five different cruise lines and we were excited to try the MSC line. Just to note we had a balcony “Bella” class cabin and on prior cruises have had everything from a Porthole to an Owners Suite. We were accompanied on this cruise by my wife’s sister and husband who had a separate Balcony Cabin. So boarding was a breeze, we were referred to the local mid ship bar and then the cruise started to go downhill! We had purchased the "Premier Bar Package" prior to boarding and throughout the cruise it was almost impossible to get a drink or the ingredients were not available, a waste of money! The service was ok at this point but only a couple of waiters to cover a few hundred people. For example, we tried to get a "Bloody Mary" on three different occasions the first couple of days at the "Pub" and other bars but had NO tomato juice! How does a bar not have tomato juice? Now to top things off, my sister in law tried to order a difficult drink “Bottled Water” and yes you guessed it, they did not have bottled water at the bar (s). We always had to go to the bar to order or just sat there and waited and I mean waited and waited! Service was extremely poor, except at the Edge bar! Service was miserable at all the other bars visited and most of the cocktail service personnel seemed like we were bothering them. Guest service personnel were rude and condescending...the only great part of our cruise was our cabin Stewart and restaurant servers! We tried to work with the Customer Service personnel on canceling gratuities and other issues, which was accomplished but only after being told I was basically stupid and was treated in a very condescending fashion! Hey poor service no Dinero! We did tip our restaurant servers , cocktail servers and room attendant separately, and I am sure more than they would have been paid from the "Gratuity Payment". Personal opinion, is since the establishment of "PrePaid Gratuities" overall service has been reduced dramatically on all cruise lines! "Then we received a written notice in our room" on the fifth day of the cruise, that a passenger the prior week had been diagnosed with the Covid-19 virus a few days after disembarkation! Knowing that there was a prior passenger who was sick with the Covid-19 Virus we did not get checked by the cruise line or CBP upon arriving back at Miami on March 15, for any symptoms! Although all during the cruise we were tested when returning to the ship from our excursions! The ship itself was beautiful, rooms are small but service was miserable!
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Flyingjacko wrote a review Mar 2020
2 contributions
I travelled with my partner on the MSC Meraviglia on a 7 night Caribbean cruise in early March 2020. This was our first cruise and was not a holiday we would have normally considered but following an opportunity to attend we decided to give a cruise a try. After some research we believed we had a rough idea of what to expect, but this cruise exceeded our expectations in every sense, and was truly a fantastic experience that we will never forget! Boarding: Plenty of pre-embarkation literature received from the company with the tickets as well as online guides gave us all of the information we needed to know what to expect. We arrived at the port and followed the clear signage, quickly passing through security and onto check in. A brief queue of about ten minutes before being handed our cruise cards and boarding the ship. In the current climate of the COVID-19 outbreak, there was no panic or unnecessary worry caused, just pragmatic management of the situation with frequent hand wash stations and hand sanitiser, along with simple advice to maintain hygiene aboard the ship. Every time we boarded our temperature was taken (thermal camera or non-contact thermometer which was a quick and easy way for staff to monitor those suffering from fever without delaying the boarding process. Once through security, we registered our credit card with our cruise card at one of many self service kiosks and then went to our cabin. Cabin: We had been lucky enough to be upgraded to a balcony room and it was of excellent quality throughout. The balcony was spacious enough for two guests to sit outside (2 chairs plus table). Two single beds were placed together to form a very comfortable double (the ‘join’ was not particularly noticeable) as well as a large sofa, flat tv screen, and wardrobe with plenty of clothes hangers. 2 beach towels included for use by the pool / on excursions and they can be replaced as often as required. 4 large suitcases were stored under the bed leaving the room uncluttered. Hair dryer included in the drawer, and a simple to use electronic safe in the wardrobe: Various US and European plug sockets by the desk. The bathroom consisted of a large bath / shower, sink, toilet and cupboard space / shelving. Complimentary shampoo and shower gel included. A shaving socket (120/240V) available in the ceiling by the mirror. The light combinations made the room as bright or as dim as required whilst full blackout curtains allowed complete darkness at night. Even during a storm the ship did not list too much (not very noticeable in the cabin) and the vibrations of the engines were extremely quiet. Our excellent cleaner Evelina tended to the room frequently and replaced towels as often as required. Recommend TV channel 10 for moving map, ship and crew information as well as some background music! Newsletter delivered every evening with the events for the following day and other useful information. The MSC for Me phone app was also very user friendly and made checking bills, booking shows etc very easy. Food: The self service buffet (‘marketplace’) offered plenty of choice and was large enough to prevent any large queues for particular food stations. We enjoyed the variety and found the food to be succulent and tasty. There are enough staff around that plates etc are quickly cleared so there was never an issue in finding a table immediately, even at busy periods. Thanks in particular to Derrick from the Philippines who took time to get to know us and share information with us. The pre-planned restaurant was also very good and we enjoyed sharing a table with other guests. We had been placed in the early dining group, sitting down at 6.30PM which did clash with some early evening activities, so often we chose to eat later in the buffet. ‘Made’ our waiter from Bali made some amazing pieces of origami from napkins for us to take away, a very skilled guy who also made us feel very welcome. It was a shame we did not get to see him on our final evening to say goodbye. Staff: We found the staff to be friendly and genuine, and they really do thrive off a happy ship...nothing is too much for them. Everyone is friendly and it really sets the mood for the ship, making it a very happy atmosphere. The entertainment team were very energetic and passionate in creating a fun atmosphere for the guests, the evening events in the promenade were fun to watch and take part in. Entertainment: The free shows in the main theatre were fantastic and to an extremely high standard. Some require pre-booking (easily done through the app or the interactive screens on board). One show was cancelled during a storm which was completely understandable we were just gutted as we knew how amazing the performers were. The on board band, dancers and singers are amazing and we enjoyed every show thoroughly! We also attended the Cirque Du Soleil (Sonor) which was booked through the purchase of a meal or cocktail. The show was spectacular and considering the potential for the ship to move unexpectedly, some of the acts were astounding. Our main highlight for the entertainment on the ship was cruise director Gene Young. His on stage introductions to the evening shows were funny and informative (as well as his daily morning updates over the tannoy). He’s clearly passionate about the MSC brand which reflects in the high quality of the on board entertainment. Facilities: The ship itself is breathtaking in its size and elegance. It is huge but never felt overpopulated at any time. The wide range of on board activities kept us busy throughout the week (swimming pools, water park, shows, shops etc). On the ‘at sea’ days, expect the main swimming pool area to be crowded but there are plenty of other areas with sun loungers around the ship. We were still able to find sun loungers by the main pool as other guests left around lunch time. Excursions: Simple to book, good value for money and well organised. We enjoyed every excursion that we attended. One activity (paddle boarding) was cancelled due to inclement weather in port but we were transferred onto an alternative quickly and easily with no fuss (with the option for a complete refund if preferred). External tour guides were all friendly, spoke good English and made the excursions fun. Ocean Cay: The exclusive MSC island in the Bahamas is somehow even better in real life than the photos give credit for. Again there were sufficient on island facilities, a large food court (also free), multiple bars, and snack vans throughout (free). As-hoc equipment hire is easy, and all bars and shops simply charge to the cruise card to allow you to remain cash free during the visit. The sunset and lighthouse show were spectacular. Disembarkation: The process was extremely simple and fully explained in the newsletter. Luggage tags are delivered to your cabin, assigning you to a disembarkation group. Any large luggage is to be tagged and packed the night before disembarkation, and left outside your cabin door by 11.30PM for collection. On the day itself, we left the cabin by 8.00AM, had breakfast, then disembarked the ship quickly and found our luggage immediately thanks to the simple colour coding system. Once through customs and immigration there were plenty of taxi cabs available ($27 flat fare to and from MIA) or transfers could be organised with staff. Overall: Before attending the cruise we read up on reviews and it left us feeling confident as to what to expect. Yes there are staff ‘pushing’ the drinks packages on entry to the ship on the first day, but after we passed through the main area we did not see them again or for the rest of the trip. They were not pushy at all and if you say you don’t want the package then they leave you alone. Throughout the week they will attempt to sell you the restaurant packages, but again they were polite and respected your decision to say no. There was certainly no ‘hard sale’ as some of the reviews would have you believe. We thoroughly enjoyed every aspect of the cruise. The passion and friendliness of the staff cannot be underestimated as they really set the tone for a happy ship...thank you to each and every one of you for making our trip so special! It was a beautiful ship, kept clean and with plenty of activities to keep us busy. It cannot be easy to organise almost 5,000 passengers but it was done efficiently and clearly. Of course there are some negatives (to be expected) but any minor issue we encountered were rectified quickly (incorrect charge onto cruise card for example). So thanks MSC for an amazing cruise and we really would love to visit you again one day!
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Inspiration468752 wrote a review Mar 2020
Liverpool, New York, USA2 contributions
We have cruised on over 25 ships but this was the first on MSC. Found a great price online and decided to give it a try. We were not disappointed in MSC at all. We were on the cruise the week of Feb 23-Mar 1. Just as the coronavirus was ramping up. Our first port was Jamaica and we docked for over 4 hours before they decided we were not going to be allowed to disembark due to a passenger having Influenza A. MSC compensated us nicely for having to leave. Next port was Grand Cayman and they too would not let us dock. MSC once again compensated us nicely. Third stop was Cozumel and we were forced to dock there for the entire day until they ran the coronavirus testing on the crew member. We stayed overnight and were allowed to get off the ship the next day. This changed our itinerary so we were unable to stop at Ocean Cay. Once again, MSC did a great job with customer service by compensating us very nicely. I know a lot of people were disappointed but we were fine as we have been to all of these islands before. The ship was beautiful! Very very large and a lot to do. All staff were great given all of the circumstances. Joy, our cabin steward was fabulous!! Some passengers got upset but it was not MSC's fault. Food in the dining room was okay but not great. We did eat at the hibachi restaurant and fish and chips at the irish pub. Both very good.. I would definitely sail MSC again and plan to do so in the near future.
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Hawkar K wrote a review Mar 2020
1 contribution
This was my first cruise and i Couldn't believe how disappointed i was. From entry you are pressured to buy drinks packages and are told that you will be charged 15% service charge if you buy individual drinks. Turns out if you buy the drinks package, you are still charged an additional 15% service charge. They tell you that drinks are not included, however this is not true. The buffett that is opened 20 hrs approx has free lemonade, strawberry lemonade, grape fruit, tea, coffee and free water. So if you are not a heavy drinker then you dont need a drinks package. They aim to take as much photos of you on board which they then try to charge you for, even if you say you dont want the photos. You get to the ports and turns out that if you dont pay to do excursions, then you will only be walking around a small port and can be pretty boring, the aim again here is you spend money wherever you go! This Meraviglia is very similar to flying with Ryanair, you book your cruise but you have to pay to do anything, nothing is free and everything is an add on. Finally to sum up the trip, the main reason we booked the cruise was because we really wanted to go to the Bahamas. Turns out that its not actually the Bahamas, but an island owned by Msc that is under construction and they refused to actually go to it due to “bad weather” but the weather was actually sunny with a few clouds and the water was clear, so we ended up spending another day at sea! All they offered was an apology and that is it! No plan B or nothing. Other things to be aware of is you have to be out of your cabin by 8am. Positives: The staff are very friendly and are always smiling.
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