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Norwegian Escape

304 reviews
 All photos (3,983)3,983
Full view
Traveller (1,883)
Common Areas (1,955)
Dining and Bars (1,140)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 4,266   |   Crew: 1,733
Passengers to crew: 2.46:1
Launched: 2015   

Decks

  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
  • Deck 10
Additional decks
Deck 5 layout
Cabins
  Mid-ship Oceanview Stateroom with Large Picture Window (OB)  
  Oceanview Stateroom with Large Picture Window (OX)  
  Inside Stateroom (IX)  
  Family Oceanview Stateroom with Large Picture Window (O2)  
  Family Inside Stateroom (I1)  
  Family Inside Stateroom (I2)  
  Family Oceanview Stateroom with Large Picture Window (O1)  
 

Cabins

Balcony
Cabin size: 103 - 276 sq. ft.
Connected rooms: 213
Accessible rooms: 16
Maximum passengers: 6
Number of cabins: 1168
Traveller rating
  • 97
  • 70
  • 41
  • 44
  • 52
Time of year
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chris a wrote a review 10 Jun
7 contributions
This cruise is a crowded mess. They ask you to download the app and rely on it. I did and I got screwed. The app said my tour was at 8:45 but on the ticket it said 8:15 I didn't see that because I relied on the app. And they blamed me for not double checking that they had not screwed it up....how about the ticket and the app say the same time....not two different times, then there won't be a problem. They got nasty and aggressive toward me for expecting the times to match and said it's my fault for not double checking their lousy work. The cruise director was even aggressive about it. I'm not going to anything else on this ship. The tours have been a boring wast of time. The last tour I took made two stops of about 5 min each and the third was only an hour stop to see all of Naples. What...really? What did I pay $150 for. Should have just taken a cab and showed myself around. I learned that Fanta in italy is different than Fanta everywhere else..... valuable information I paid $150 to learn about. What a joke. The food is mediocre unless you pay $80 per person per meal at their fine dinning restraunts. They are capable of better but if you don't pay the extra then you get cheap cafeteria food that's barely edible.
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Johann I wrote a review May 2024
16 contributions2 helpful votes
Below is an email I sent to Norwegian. For my troblems they offered me a $200 dollar credit on my next cruise! Hello there, I needed a few days to collect myself so that I was ready to explain my terrible experience with NCL. Let´s talk about the positives first. Beautiful clean ship, the shows I did get to see were amazing. Best talent I have seen on any ship. I tried to see Choir of Man but could not see either show because they were both sold out. I traveled alone and several couples saw it twice. You should really have a way to keep people for seeing it twice when people like myself could not even see it once. Anyway, lots to do on the ship and my cabin was spacious and comfortable. Here are the issues I had. The day before the cruise started I was in Barcelona and Norwegian had called my travel agent explaining that my room category had been oversold (interior cabin.) I was also informed I was the only solo traveler in an interior cabin. Norwegian asked my agent if they could switch me to a studio cabin and they would give me $100 on board credit and 150 internet minutes. I agreed and thought that is no big deal and I was super excited to start this vacation. Onboarding: When handing over my luggage the staff member asked why I did not have luggage tags and I explained that I booked this cruise last minute and the NCL website would not let me print out anything or fill in any items such as boarding pass ect. It was pass the window of time to do that. Once at the check-in desk there was a ton of confusion about my reservation and they had no cabin for me. I showed them the cabin number my agent told me I was alloted from NCL. I was given that cabin. After a bit I was looking at my cruise card and noticed it was in someone else´s name??? I yet again went up to the reservation desk and asked them why I had a card with someone else´s name. They realized that someone had already been alloted to the same cabin and they had now given me a card to his room. I then waited about two hours for management ect. to find a cabin for me. My group had already boarded long ago so they told me I could just get on board immediately. When boarding on the first station my cruise card did not work. After about 20 minutes they said they were entering me in manually. The told me I could now go to the next station. At that station my card still did not scan and the first station just told me to go on through. The second station told me to go to guest reception when I boarded to get a new cruise card because this one did not scan. This would be my third cruise card....and I had not even got to my cabin yet. After I got my new card I went to the table to upgrade from the basic drink package to the drink package plus. The gentleman at the upgrade table asked me at least 5 times if I was cruising alone. I guess he thought I was trying to get two packages for the price of one? He was looking around and super distracted while helping me. Overall, the employee´s seem super tired and I get that but they either need more time off or be taught to smile. From the bartenders to the reception staff a smile goes a long way. His supervisor came and asked me again if I was the only one in my cabin. He gave me a receipt for the package and told me to YET AGAIN go to guest services to get a new cruise card that had the drink plus package on it. We are now on my fourth cruise card. When my cabin was ready I noticed late in the evening that my luggage never arrived. I went to guest services (my home away from home it seems) they told me they had some luggage in the back. The employee let me in the back to look at it and there it was. Apparently the port agent never put the tags on it like she said she would. On board: Early in the morning of the 6th. of May (first full cruise day) I noticed I had around 1,400 charged on my credit card from NCL. Then I received a letter on my door saying I had agreed to pay cash for my cruise expenses. I had put a credit card on file in order to pay for any incidentals. After talking to guest services once again I spoke to finance. The gentleman from finance could not have been ruder. After looking at the expenses charged it went from around 1,400 US to around 400 owed US. These charges appeared as charges in my bank not authorizations. They told me they accidentally ran the authorization for the wrong amount. I had paid for everything up front so my credit card money was just my cushion for shore excursion expenses while in port. In case I wanted souvenirs, dinner, coffee ect. They told me they could not remove the authorization until the last day of the cruise. They told me to call my bank. My bank informed me that since this was an NCL hold that NCL would have to release it. This was so embarassing to me as I am not rich and did not have thousands of extra cash to depend on. I was confined to the ship my whole cruise. The guest services manager asked me..."We noticed you never left the ship." "Did you not like the cruise?" This really angered me. I told her...what if I wanted a soda while in Milan or lost the tour group in Rome and had to make it back to the ship? What would you do???? I would not even have money for a cab if needed. I fought all week to have all of my excursions refunded and they finally did that. After they finally refunded me for the continued screw ups I actually had a negative balance on my account. I tipped both my cabin stewart and the guest reception girl (Vanessa) who did the best she could to help me. I also treated myself to the spa so I could at least do something. I left the cruise owing a balance of around 100 US. When I told people what had happened to me on the ship they were shocked. My cruise agent did an excellent job so this is all on NCL. The finance man I spoke to told me there was nothing he could do for me. At this point you would thin the GM would be calling me and throwing a spa day in or something. They did give me an extra specialty restaurant night but honestly that is nowhere near to the compensation I should receive. Not even a phone call from the GM apologizing. I cannot imagine Costa or Royal Carribean providing such a low level of customer service as I have sailed with both and they went above and beyond for their guests. The onboard team should have been able to do more for me. I suffer from terrible anxiety so for two days of the cruise I layed in bed shaking and sleeping off and on. I wondered what if the money is not released right away. How will I get back to Iceland ect. Norwegian owes me a do-over cruise. This is totally unacceptable and I think as a company you should be embarressed how you guys totally dropped the ball on the customer experience when it came to my vacation.
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Michael F wrote a review May 2024
1 contribution1 helpful vote
NCL cruise sucked. Do not use them to do your airfare they suck at it and the BOGO free is not what they tell you. You don’t sit together and they find the worst flights. Paid additional 150 to get seats together. Food and service sucked. We were quarantined for 24 hours due to a case of diarrhea and was told to go to doctor to get some Imodium. We were fine got runs from there crappy food. What a fing joke this cruise was. They have employees sneezing and coughing and they are ok to spread germs. You get the runs due to their food and water change and they quarantine you. The excursion process was unacceptable and was a cluster and the debarkation was a mess and they dropped a pallet of luggage into the ocean. We lost our luggage somewhere in Madrid I doubt it will be found . Do yourself a favor don’t use NCL. The ports were nice. We did enjoy the ports the cruise sucked.
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aubreymark wrote a review May 2024
Bristol, United Kingdom8 contributions18 helpful votes
We have used Norwegian on several occasions. The Escape is a big ship but we thought that we should try it. We, foolishly, decided that we should try an inside cabin so that we can afford to cruise more often. HUGE mistake. Small cabin, small closet, no seats. We lived out of suitcases kept under the bed. The food was excellent as was the service. Crew could not do enough for us. However, the dining rooms are noisy, low ceilings do not help. Again, excellent service . There are bars all over the ship, you just cannot get away from the noise of loud passengers ( Guess where from). Loud music around the pool , on the back back deck , no music but a smokers bar with very loud, well inebriated people. Tried deck 17 exclusive area to get away from the noise. Lovely sun beds etc. but - another bar and a hot tub full of loud people. The "Quiet Area " sign was ignored. No enforcement. Entertainment on board was not great except the "Choir of Man". Excellent. Otherwise magicians and jugglers. Live music around the ship was OK in the evenings but I was not impressed by the duelling pianos who kept appealing for dollars to get a request played. This is a party ship. Alcohol everywhere, loads of bars. All the dining areas are inside unlike some other Norwegian ships. The Norwegian Sun was much better . 10 Day cruise, lots of stops, 4,500 people dumped at each port, other ships in the port as well. Never again. I always told my friends that cruising is great - you can always get away form people. Well, not this time. Be warned, an inside cabin is not a great place to be, not even if you just sleep there. Its tiny and depressing. Finally, the whole world is on tour - people everywhere in the main tourist spots. Think about where you go.
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Steve wrote a review May 2024
2 contributions
Worst cruise experience ever. Rude workers; lost baggage; bad food; most inefficient excursion programs; loud music under our stateroom. So disappointed. Don’t cruise with Norwegian. Go with Royal Caribbean, Princess, or Celebrity.
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