Overview
About
Passengers: 3,080 | Crew: 1,200
Passengers to crew: 2.57:1
Passengers to space: 36.87:1
Launched: 2008 | Refurbished: 2018
Decks
- Deck 4
- Deck 5
- Deck 6
- Deck 7
- Deck 8
- Deck 9
Additional decks
Deck 4 layout
Cabins
Balcony
Cabin size: 233 - 285 sq. ft.
Connected rooms: 95
Accessible rooms: 16
Maximum passengers: 4
Number of cabins: 682
Reviews
Traveller rating
- 50
- 33
- 19
- 13
- 18
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We're just ending our 10 day cruise on the Ruby Princess. It's been a fantastic experience. The staff have been good and work long hours. The cabin is great, most comfy bed. We've enjoyed all the places we visited and would recommend. Having read some of the recent reviews, I think there are a lot of whingers out there. All in all well done to Princess cruises. …
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cabin person and dining room waiters were wonderful. Itinerary was great… Sitka our favorite. Problem occurred 7 days in when husband tested positive for COVID. Reported it to medical, nothing more was done. We self isolated, but nothing was said as to disembarking time which required us to be in a group situation for what is unavoidably a long time. We did mask… but were concerned. The kitchen didn’t seem to know we were isolating (no follow up from medical staff) and wanted to charge us for meal delivery. That changed when WE told them and the menu options increased as well. We felt that the ship should have been more responsive to an outbreak. Since arriving home, 2 other members of our party have tested positive. My other complaint is that our room was not a comfortable place. Only one desk chair & the bed for seating. Balcony was nice, but once we got sick we couldn’t use it. I don’t think I would choose Princess again.…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Princess has really gone downhill, which is a view shared by at least two senior members of staff onboard. Honestly, you couldn't pay me any sum of money to go on another Princess Cruise. Quick overview: my next few paragraphs are issues around food safety. After that it's what I wish I'd have known before I booked. Food safety My main issue is around food safety. IF YOU HAVE ANY DIETARY REQUIREMENTS, PRINCESS IS NOT SAFE FOR YOU. Please also note if you're vegan, there are no vegan dishes available. I am pregnant and allergic to dairy (to be specific, milk products like cream, cheese and butter). I told Princess on the app and on the online portal before I boarded. I told my booking agent when I booked the cruise. The first night, there was no meal for me. Instead I ended up with a dry piece of meat with some vegetables, served after everyone else had eaten. Thereafter I was told to order my food 24hrs in advance, which I always did. Yet every single meal had food that was unsafe for me to eat and each time it was me who noticed the issue. I even had issues in the speciality dining restaurants. When I was served food I couldn't eat, I often got a poor attitude from staff such as "oh it didn't say that on your ticket" as if I was the one who wrote the ticket and they just seemed really annoyed with me. I then had to eat by myself, as my family had all finished eating. Every day this happened. They did eventually make me a separate dessert, which I had no choice in, but it was the same one five days in a row and again later than everyone else at my table was served. They wouldn't serve everyone else the same food every day, so I don't understand why it was ok for me. Despite me asking them not to, a chef came out to talk to me about my dietary requirements and pregnancy on the restaurant floor, where other diners could overhear what was being said. He promised to take care of my food and ensure it was safe going forwards, but then admitted he didn't know what pregnant women can and can't eat. I similarly had a waiter argue with me about safe food and later apologised to my husband, rather than to me. He then asked me to teach him what pregnant people can and can't eat. Frankly the lack of training around this is shocking. I complained to Guest Services on board, who apologised every day. I was told every day the chefs would be told and that it wasn't good enough, and yet nothing ever changed. I was told I'd have a meeting with the Head of Catering, but that didn't happen. I raised my concerns after I left the ship, and was told it would be reviewed and they'd give me 20% of the cruise value back. It's really not good enough. I ended up ill on the cruise because, despite my efforts, I still ended up eating dairy. I dreaded meal times every day and it it ruined the holiday for my family too. I also tried eating in the buffet, but food is either not labelled or labelled incorrectly, and room service kept getting my order wrong. Princess don't seem to take seriously that if someone has a severe allergic reaction to a food, this could cost them their life. Thankfully for me, it just made me ill. Onboard amenities. There are not a lot of places to go on the ship during the day. We headed to Alaska, so it was often too cool to sit outside. Inside areas during the day were mainly limited to the buffet area and the atrium, which was always packed and difficult to get a seat in. There was only ever one restaurant open for lunch. Even with reservations, there were often long queues. Disability We travelled with my in-laws who are deaf. There's really not a lot of provision for deaf people. They can't hear announcements, or the door bell, or answer their phone when it rings (or for them to know it's ringing). Again we told Princess ahead of time. They weren't on our booking, so they looked like separate travellers. Luckily they were travelling with people who could hear or they would have missed important information, like disembarkation at the end of the cruise or where to go each day on the ship to get off the boat and go ashore. Wifi It doesn't work out at sea. You can, however, still use the Medallion app without paying for wifi to do ship related things, like make table reservations and find where other members of your party are on the ship. Medallion App This has to be downloaded before you board the ship. You need the app to be able to access Wifi (and make table reservations etc). If it's not working, sign out of it and then sign back in.…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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this trip was a cruise from hell I’ve traveled with carnival royal Caribbean and now with princess, I will never trouble with princess again I won’t mention the fact that we all caught Covid and was not given any warning 10 day cruise. Five ports never happened. We ended up cruising for seven days on the water and three ports why they even included Canada is beyond me. Basically we spent $5000 for a boat ride.…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We had been to Alaska exactly 25 yrs. ago and thought it may be fun to take a 10 day cruise out of SFO, rathr than do a bus trip from Seattle to Vancouver as we did once before. Everything about the trip was very good and the things that were not, the staff quickly fixed to make our trip perfectly enjoyable. The Ruby is an older ship in the Princess fleet, but it has lotsa charm. We found out that in September 2023 it's going in for a major refurbish for 6-8 weeks, so we expect a lot of the little problems will be addressed. The itinary was very nice, saw Dawes glacier, Mendenhall glacier, stopped at Juneau, Skagway, Katchikan,and Rupert Is.., Canada. If you go to Skagway the must do trip is to ride the train that goes up the mountains. The view at one point is worth the trip to Alaska.…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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